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  • Customers like
    • Salesman 4
    • I like the pickups and vans 3
    • Service dept staff 3
  • Customers don't like
    • No customer support 9
    • Company refuses to recognize problem 7
    • Run around for warranty work 6

GMC does not stand behind their products. I own a 2010 GMC Acadia with 85k on it. I have ALL my maintenance records for it and keep up on yearly maitenance as needed and recalls. Recently my check engine light came on and gave a code of P0008. I have two different opinions on this and both say it's the timing chain. With further investigation this is a known issue in this vehicle along with the 2008, 2009's and SOME 2010'S. Mine just happend to be the batch that GMC WOULDNT COVER UNDER THE "KNOWN ISSUE". IT'S KNOWN ON THE SERVICE BULLETIN AS... Read more

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recalled for transmission 2014 sierra, they did not replace, they rebuilt, I now have a truck I paid 45,000. plus for. to have the trans rebuilt after a year. How confident does that make me feel and after that the Air condition has gone out twice, passenger front seat rocks like a rocking chair, inside light stays on I have to turn off manually. I have gotten terrible service from Vince Whibbs of Pensacola the service dept is terrible. They do not do what they say they will. Tailgate latch sometimes works sometime doesn't. I have... Read more

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I purchased a brand new v6 Camaro, and the engine makes a rattle noise taking off, and shifting through gears, I had a shop foreman tell me he hasn't heard a vehicle make that noise in years!! with that said, general motors is refusing to fix the problem, and telling me I need to put high octane fuel in a vehicle that does not require high octane fuel. That is one of the reasons I DID NOT buy an 8 cylinder!!! It even states in the owners manual the type of fuel, and now they are trying to say something completely different. Would not recommend... Read more

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Bought my Equinox used (60,000 miles), and after 120,000 miles, I found out about the oil consumption issue with the 2.4 L Ecotech. Too late for GM to take care of it. Also, all sensors, except 3 have been replaced, and still don't have the power it did when I bought it. I do have a P0017 code; but, no one has figured out why. The related valve solenoid has been replaced, oil changed properly, and still get the code. GM dealer doesn't know, so I place no blame on them. I place it squarely on Chevrolet and GM. The 2.4 was used in various... Read more

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I want someone to explain to me why a auto repair has has my car for 3 weeks and has replaced 4 censors and now says theres another censor out plus the 3 already recalls on this make! This is ridiculous! And why are they putting a reused recall part on the car!!!! It keeps dying they put the two main censors a new battery a gas pedal censor and now a gas tank censor!!! And the airbag recall! I want to know why the *** the diagnostics didnt figure all this out in the first place!!! Read more

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Someone help me out here!! So the other day my car desided to start running really ruff driving down the highway 2012 Chevy Cruze Eco! Traction control light came on! And the check engine light came on!! Then it started bowling smoke! A lot! And pulled off the highway! Right into a shop within mins from the exit! The car clearly was not running no where near of what it should of been! So I called a tow truck company had them tow the car back to the dealership! The dealership got the car and found that a spark plug and coil pack were bad on... Read more

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Complained about vibration numerous of times and they just push you off like, we got your money we don't care about you. I brought it back 2 days after I got it and they told me it was normal to vibrate. Steering also acts up because hard to turn. I would love to get rid of it and have my old truck back. Add comment

I am here to say I along with many other Chevy owners should get our money back on repairs totaling $4000,00 on the cam and Pistons in my engine. The truck is a 2009 and it took over a week to be able to get the cam because the problem is so nation wide that I was made to wait!!. The problem is Chevrolet is and has been aware of this problem and will do nothing to stop it and satisfied those who had to spend that large amount of money that we can not afford!!!!. Stand by your name and make it right! Read more

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My complaint is with the service I don't get from Smart Chevrolet now that they have moved out of the downtown area into the suburbs of white hall. They take all day to repair items that should take no longer then a few hours. They never have enough staff or everyone goes to lunch at the same time. When they were downtown, service was a priority, now that they have moved into the white area of white hall a person of color doesn't get the service or respect that we once did. All money is green and shouldn't matter who gives it as long as it's... Read more

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It leaks everywhere. Can't take it out if it is raining. Add comment

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