General Motors

Approximately (2) weeks ago I purchase a Brand new (sic) 2024 Chevy Malibu, & the electrical system for the Sterio/screen

Went completely out/nonfunctional. I contacted the sales manager @ Hawk Chevrolet in Joliet where I purchased the vehicle & this piece of *** actually tells me I only sell the cars, I dont make them. I was

Already pissed that I purchased a brand new car that was malfunctioning & having problems, but this *** (Brian) who made

These statements only added insult to injury.

I went to Hawk Chevrolet in forest park who refused to service the vehicle & was forced to ultimately go to Currie motors whom agreed to

Schedule a service date. After this experience & having spent almost $30,000.00 for a brand new car that *** up on me in (2) weeks, & then dealing with these low life sales people I would never purchase a GM vehicle again.

well let me start by saying my name is Jeff and my problem was this we live in ohio and recently we traveled to florida to escape the winter my wife and i are retired and purchased a new suburban last year the vehicle is a 2022 and has less than twenty thousand miles and under warranty bumper to bumper,we were staying in two different areas of florida for a period of almost four weeks first week in the hollywood area and over two weeks in the naples -marco area.when we first left ohio i realized that my window washer pump was not working well if you have ever lived in northeast ohio in the winter you no that not having fluid to clean off your windshield when there is salt and brine spray on it is a safety hazard especially traveling on major highways at speeds of 60 to 70 miles an hour if your not able to clean your windshield this could be a real problem lucky for us the weather going down there was nice and it only rained and this was not a issue ,but i thought when i arrived in florida that i would take a day and get this repaired before i took the trip back up north where at any time we could run in to salt and brine conditions once again a safety issue we are talking the month of February?early march,so first stop was two days in marco at a friends then we are heading to hollywood florida for our first week so I figured to call ahead to hollywood gm dealership and schedule a appointment and this is the beginning of our problem when i called and talked to a service adviser i explained that i was a traveler from ohio and was going to be in the hollywood area for a week and needed to set up a appointment to get my washer pump repaired and explained the concern that i had about the up north weather and the safety issue for our trip back home. the response was we are booked up for two weeks and can not get you in now i was a little pissed that they could not even take time to fit me in being that i was a traveler so i asked again what if i just showed up at the dealership off the street and had this problem what could you do for me this is a safety issue?the response i got was we need to diagnose it but we cant look at it for two weeks were booked up once again i said but i'm from out of town and traveling cant you help me soe way i no your booked up but don't you have spots for travelers or emergency then was told you could try to stop by but not sure if we could look at your problem well i decided to get a bottle of windex and some paper towels just in case we needed to clean the window and had a plan for my wife to spray it on the windshield if on the way home we ran into salt spray well this was still bothering me that i might have to get my wife to spray the windshield .

i decided to try another dealership over in naples and schedule a appointment for the following week when we were on that side of florida and guess what the service writer told me the same story we are booked for three weeks cant get you in once again i explained i'm from out of town sorry were booked up so i asked to at least to schedule to get diagnosed they would not even schedule a time for that and i explained that if you give me a loner car i would be ok with that until you get it fixed and they told me we can not do that until we diagnose the problem first well you can drop off the car at 8 am and whenever we get time to diagnose the car then we can go from there once again i told them how would i get to the where i was staying i was told to get a uber because they only travel 10 miles and it could take days if i just dropped it off ? now i do not no what to do so i called my dealership up north and asked what can i do he tells me to try to come in off the street and they should set time to look at it because you are a traveler, ok we tried to do that when we arrived in naples we arrived at the dealership the wife and i went to the door people walking all around not even asking us can we help you! finally a service attendant talked to us i explained my problem he looked at me and said i have a hundred people in front of you we cant help you i told him again my concerns of the safety issue and out of town and we have a couple of weeks still his answer was we are booked up for three weeks sorry well i asked is there anyone we can talk to that may help he sent me to i assume was the service manager or one of them who was inside a class room when we walked into the door to talk to him he started with what are you doing in here the service writer is outside! well i told him that gentleman sent me to see you he was not happy well i explained my problem he looked at me and said i have one hundred people in front of you and his hands were tied and even after i explained my concerns with northern weather?

and there was nothing more he could do for us,as you can imagine i felt mad and disappointed but most of all really concerned about the ride home and hoping i would not have bad weather i made a comment to the manager what do you think will happen if we have a accident on the way home GM will have a problem his response was have a nice day goodby!!!

my wish is i hope this letter is seen by all dealerships to change there process on handling travelers, cars cost way to much money and people are paying payments for ten years on some which is way past warranty's even though the warranty didn't help in this state when i got back to ohio lucky there was not bad weather on the way home and my wife did not have to spray the window with windex? on the way home i scheduled a appointment at our dealership classic gm of madison ohio and the service department had my part waiting and was repaired that day??

I purchased a car. It was a Chevy Sonic and 2019.

It had 11 miles on it from JBA Chevrolet and Glen Burnie. The car wasn't even a year old. Was in the shop at JBA in January 2020 for the coolant system, again in the shop in June 2022. Coolant system a third time in October 2023is time for almost a whole week for the cooling system and then again in the shop in January 2024 for the coolant system.

Second time, the reservoir had been replaced on the car as the work has been done at CBA Chevrolet in Glen Burnie opened a complaint with a better business bureau against General Motors and received a phone call today from General Motors and I quote. Was told your bumper to bumper warranty has expired and ran out and there is no way that we can help you because the limitation of the time frame that you have had the car to return it has been replaced. Any out of costs to the car to be repaired will be your responsibility even though every single time the car has been in the shop. It's been for the cooling system since I've had it.

When asked if I could be transferred to a manager, it was told that they were unable to transfer me. When asked if there was a line to reach out to investigate a proper. A possible recall on the code car was sold. The same thing, there was nobody to be transferred to.

This is an extreme safety hazard. Back in October, I was on 100 in Glen Burnie. I had to take the very next off exit to oak wood road to pull over in the real farms because the car was overheating so bad there was smoke coming from under the hood and the car started to lock up this quote of cost an accident General Motors doesn't think that's an issue. The car again had 11 mi on it when I bought it.

Wouldn't even a year old was in the shop. In 2020 water pumps been replaced. Reservoir has been replaced twice gaskets everything to do with the cooling system has been replaced, and now I'm being told that it's my responsibility because the bumper to bumper warranty has run out, but it's the same issue over and over and over again since I got the car it's not my responsibility. It's General Motors responsibility.

The fact they're not even concerned to open up a recall on the car because the coolant system keeps overheating is a huge issue. This is not the first Chevy Sonic that has had cooling system issues.

I did my research, and it looks like back in 2014 to I believe 2018 Chevy sonics had a recall once again for the coolant system. This is General Motors responsibility!

I have attempted to gain representation and I have failed. I know that my seat belt idea was used from the letter i wrote in 2019 or sooner and submitted online.

Sadly although I have prove, this matter will NOT get heard in a court room, nor will this company (GMC) grant me a 8 figure or more out of court settlement with a non-disclosure agreement. I sincerely want to believe that my gender, my age, and or my race as a darker skin American has NOTHING to do with the decision not to pay me, unfortunately I doubt this. I am most certain until proven wrong if I were a Caucasian, I would have received a life changing check after the first email. I would have appeared on the cover of the companies magazine with a full article.

Possibly received some type of payment for every GMC sold that uses my life saving safety idea. Maybe even offered some type of employment. But as MALCOLM X, once said similar when you own the company you make the rules. The idea I came up with, is NOT on any 2020 escalades but are on the all escalades after 2020.

I am assuming at the time of my hand written and website submission, the 2020 escalades were already ready to go. Too many times nice people really do finish last and this is another example of this. Not that you CARE, GMC is a BIG company, automobile making is a BIG business with a "get to the top" way of thinking. Disregard how we got there and or the people that helped rather with a small or large contribution.

This SUCKS and not in that good way. Whoever has the last say on right and wrong, thank you sincerely for showing me wrong wins all the time, unless you are related to a BEEKEEPER.

GM,

Base on your website at: https://www.gm.com/lemon-law-help and your commitment statement to your customers on your website below:

At GM, we pride ourselves on ensuring an exceptional ownership experience. From purchasing your new Chevrolet, Buick, Cadillac or GMC vehicle to your vehicles service, we are here to support you.

If you are not enjoying an exceptional experience - anything from ongoing warranty concerns to having difficulty getting your vehicle repaired, contact GM and let us help.

We understand that customers may turn in many directions for assistance, including the local Better Business Bureau, State Attorney Generals, and Lemon Law firms. Make GM your first choice when you need help with your GM vehicle - give us the opportunity to earn your trust and maintain your confidence.

I wanted to make an official complaint about the negative experiences I have had since I bought my 2024 Cadillac XT4. I purchased the car from Lindsay Cadillac of Alexandria Virginia on Dec 31, 2023 and today is 20 Jan 2024 (3 weeks of ownership). The way that events occurred that day based on negotiations and transferring the car from another dealership, I was given my car after the dealership closed (430~) at around 6 pm.

It was New Years Eve and the sale person, Thomas Oneil, was rushing to get me going for the night. I was on the call with OnStar and I told him he can leave as I did not want to be rushed and I would set up the car myself because I was IT savvy and I had the same car that was traded in.

After I got the vehicle out of Demo mode and with my info inputted in the infotainment center with Google and the Cadillac App info, the phone call feature did not have audio and the Waze app was not working. I had to drive around in a brand new car with the speaker of my phone on as people could not hear me or I could not hear them. This was extremely UNSAT for brand new car and cost.

After New Years Day, I texted the salesperson and ask if he can assist me as I was having these issues.

He said he was not going to be in till 1 pm and referred me to Michelle Diaz in service. When I arrived, the line was long and she said had to wait in a long line and I found that coordination to be UNSAT as well for a new car. Then I looked over at sales and I see the salesman there and it was 1030 am. I am not going to say he lied to me, but I was upset to see him there when he stated he was not going to be there till later in the day.

I texted him and told him I see him and would appreciate it if he would finish help setup my car and not make me wait in this long line without an appt.

He came over and assisted me with no luck to fixing my Waze or audio issue. The service person said they are back up and I would have to wait, I was not willing to as I had to go to work. I then called OnStar a few days later and they assist with the audio issue by resetting the infotainment center. The only issue they could not resolve was the Waze app on the infotainment center (not the Waze app on my phone for car play).

The recommendation I received was to go to the dealership to resolve. I made an appt for today (20 Jan 2024 at 830 am). The service person then said the electrical person is not here on the weekends, but they will see what they can do. My question is, why waste my time today waking up early, driving in the snow to get to the appt?

That was also USNAT! As I sat there from 830 am, they cleared out that service lobby with people getting oil changes, etc. and people that came after me. I left that situation alone, but that was truly UNSAT why I was still there for an app issue.

At 1245 PM (4 hours later) the service technician asked me to meet him at my car outside.

He showed me that the Waze app was up and running. I told him after the car is shut down for a while it will not work. I shut the car down 3 times at that moment and open/shut the door. Each time it was like a minute each, which was not long enough for it to not start working.

I asked him what he did to get it up as I have been trying to load it when I got in the car since Dec 31 ,2023 and every day testing it for hours and every time I leave my house. He stated all he did was press the app. I said that is not accurate as the only time it works is if you delete the app and reinstall and It works that one time only after reinstall and not after. So basically, I waited 4 hours on a Saturday for a Cadillac trained technician to press the app and not run any diagnostic tests?

What was the purpose of me coming in? I could have done that myself.

I then told them, I will go take care of an errand and I will leave the car off for an extended amount of time to see if it is truly fixed. If not, I will come right back. I went to my errand, turned the car off and came back 30 mins later and Waze did not work again.

This is not only frustrating, but the service I receive for a new car is extremely UNSAT! I went back and they said he cant re-look at it because he is servicing other cars and I would need to come back and leave it for a couple of days. This is more UNSAT that I have to go through all this for a new car. GM needs to do better before they deploy cars out for sale.

Customers should not go through all this.

Moreover, the salesperson knows of this issue since Jan 2, 2024 and has yet to call to see how everything is. This is poor customer service! Is Cadillac in the business of selling cars only for the money and not taking care of their customer as your mission statement says on your website? It seems sales and service need remedial training on customer service.

As of now, I am requesting higher leadership to take care of my Waze app issue on my infotainment center. This is so uncalled for when the car is new and I still have not received my new tags.

I would like to speak to a higher leader at GM to resolve this matter and not be tossed all over the place. I would truly appreciate this assistance.

Thank you,

Hello,

I am a person that pays for quality not quantity, because I love keeping my family safe.

In 1999 we purchased a 1999 Gran-Am when we were stationed in Alaska. The vehicle had so many repairs and it could never be repaired.

GMC in Columbus Ga. took the car back and put me in a New 2001 Buick Regal. In 2015 GMC bought the regal back because the engine caught fire in my back yard due to a recall. fortunately, I had a fire extinguisher in my shed and no one was injured.

In 2021 I decided to go back to GMC.

I bought a 2021 GMC Sierra. With only over 20.000 miles the lifters had to be replaced. Now with over 50.000 miles the transmission has gone out and had to be repaired.

Now the truck has no value, and I am not confident the vehicle is going to last. Every time I purchase GMC, I tend to lose money

Thank you for listening.

You *** goofballs.

I'm going to be upfront with what gm corporation needs to do. That is to reimburse the full cost of the *** vehicle I bought from gm. A 2015 chevy sonic. **Full reimbursement**

As you goofballs very well know the chevy sonic is an absolute *** vehicle. An absolute *** piece of engineering. YET, gm signed off of and thought it perfectly okay to bring an absurdly absolutely piece of *** vehicle to market. I understand companies are in the business of making money. But whatever happened to the thought of bringing a superior product to market? Whatever happened to being known for and using the fact of anyone buying a company's product, that said product is of the utmost quality??

gm has made it perfectly clear that they simply said *** it. They'll slap wheels on a pile of *** and sell it. So a question to the goofballs at gm is this.

***Why on Earth would you bring such a garbage vehicle to market???***

Seriously. Every bit of the sonic is absolute trash as the parts either wear out extremely prematurely or simply break. gm knows this yet thought it perfectly acceptable market said trash anyways. So seriously. **Why on earth would you do such a thing???***

So I bought the piece of *** for roughly 11,000 used and ill need that back in compensation. (This is being generous)

The check engine light has almost been on constantly for the entire time I've had the car. The first year was fine but has been all down hill from there. Wear and tear on car is to be expected and should be planned for by the owner. But as you know the sonic is so cheaply built that in very short time the frequency of repairs will exceed the value of the car in no time easily. Even if you pamper it like a king.

I've replaced components on the car multiple times.

Ball joints on both sides twice.

Sway bar links on both sides twice. And on my way for a third both sides. *Edit*. Because the bolts are so cheap and rust so thoroughly they're impossible to remove unless taken to a mechanic. A mechanic will undoubtedly have the cut them off or take a blowtorch to them to remove said cheap bolts. As such I'm riding with only ONE sway bar link now because it was broken in half when trying to remove it from the vehicle. I won't be taking it to a mechanic as I'm done putting money into the piece of *** you produced.

Thermostat twice and housing once. Both are on their way to be replaced AGAIN.

**The check engine light has been on almost the entire time I've had the car**

Rotors three times and on the way for a fourth. Rotors obviously wear out somewhat quickly as they are an important part of the vehicle. But the metal used today is so cheap and the rotors are purposely made so thin they wear out impressively prematurely.

Four o2 sensors.

Catalytic manifold twice.

**The check engine light has been on almost the entire time I've had the car**

Mass air flow sensor twice and it's still broken.

Head lights. sonics chew through head lights so bad that I have to keep spares in the glove just in case. One year I believe I when through five head lights. Does that sound reasonable to you goofballs???

Ignition pack gummed up out of nowhere.

Head gasket

canister purge valve

entire suspension system

A part that I can't even remember what it is called, but it was leaking either antifreeze into the oil or oil into the antifreeze.

AC compressor

windshield wiper hose

cruise control doesn't work

Now I'm engaging with a gross evap leak.

It's taken me thousands of dollars just get my car to pass emissions. Just to have the check engine light to go on yet again for whatever other nonsense went bad impressively prematurely.

Again. Wear and tear is a part of having a car and I've no problem with that. Nor should anyone else. But as you can see this ISN'T just wear and tear but simply a *** vehicle produced on gm's part.

So I'm going to need gm to reimburse me 11,000 dollars. I was going to give the stipulation that gm could simply trade me my *** vehicle for a new and better gm vehicle. But if the sonic is any indication, any and all gm products should me avoided at all cost. After all I don't want another vehicle with a permanently on check engine light.

With the reimbursement from gm I'll buy a real vehicle. Most likely a Toyota as after all they're known for lasting a lifetime and the same parts don't go out repeatedly multiple times because they're made like ***

***Again. My check engine light has been on for almost the entire time I've had the vehicle***

I look forward to hearing from a gm representative as to how I'll be compensated.

**Update**

Had to get new calipers and brake pads awven though the ones I have are a little over a year old. Brakes are the most common things on cars to replace as after all they wear out the fastest.

***BUT THEY'RE ONLY A LITTLE OVER A YEAR OLD**

Seriously what the *** is wrong with you guys???

Because of this now you'll have to expedite my now 13,000 payment.

Get back to me immediately for my payment.

ROMEO CHEVROLET BUICK LAKE KATRINE CHEVROLET BUICK

I was traveling through upstate NY when my 2018 Chevy Colorado check engine light came on. I was passing by the dealership and I thought I had better take it in and have it checked.

I did not have an appointment , but they said that they would squeeze me in. They ran a test and said it was the thermostat.

They never gave me a price to fix it !!! They said that they would have to get an aftermarket thermostat from the local Autozone.

I sat in the waiting room from 2;30 pm until 5 pm when they say that they could work on it. They were finished by 7 pm.

They charged me $1069.69.

They said that they had to charge me for 4 hours work even though it only took them an hour and a half.

They charged me $ 232.18 for the thermostat and housing that Autozone sells for $ 125.00

They took advantage of an out of state traveller.

I have been a loyal Chevy customer for many years.

NO MORE! I will never buy another Chevy product again YOU just lost my business.

General Motors Design is in a commercial/residential area. All cars must travel thru residential to get to the plant.

Some of the employees find it necessary to speed thru the residential neighborhood. Biloxi (n/s), McCormick (e/w), Margate (e/w), Weddington (e/w, Clybourn n/s). There are homes with children and pets, a hand full of the employees seem to think it is a raceway and no consequences. We have video, cars now can be identified.

Dr. Theresa Karam 818 980-****

BBB opened the complaint against General Motors, the better Business bureau. I received a phone call from General Motors today in reference to that complaint that I filed.

I was told because your bumper to bumper warranty is over, and you waited too long to file a complaint. You will not be able to trade your car in or get a new one. Any calls that come up due to your issue will have to be paid out of pocket! The issue with the car is the coolant system.

It is a 2019 Chevy Sonic. I bought it with 11 miles on it from JBA Chevrolet in Glen Burnie, January 2020. It was in the shop for the cooling system. It skipped 2021, but in 2022 it was in the shop for the cooling system and 2023.

It was in the shop for the cooling system and here we are in January 2024, and it was in the shop for the cooling system! When I spoke to General Motors today and asked if there was a line to be transferred to possibly open an investigation on a roof or recall for the cooling system. I was denied when I used to speak to a manager about the issue I was denied and once again I was told your warranty has expired, and you've waited too long. So any cost or any issues with the car are now my responsibility.

This is a huge issue. The reservoir on the car has been replaced twice. The water pump on the car has been replaced in October. It almost blew the engine and just in January 2024.

It was in the car in the shop for the reservoir to be replaced for the second time and no heat in the car and General Motors. Feels like this is not an issue. It is a huge issue because when your car starts to overheat because there's no coolant for it to run to cool. Now the car locks up, which can cause major accidents.

Not to mention, the car could catch on fire. Your engine can be blown and general feels that there's no reason for a recall, and it's just should be paid by the person who purchased the car because the warranty is run out!

I purchased this vehicle 2013 Camaro SS 6.2 new from dealership in Texas. Everything was great with this car except for having to buy two different sizes of tires because you cannot rotate them only side to side.

When the car hit 150,000 miles all highway miles and has been maintained through the Chevrolet dealerships. I was told that the catalytic converter was bad and needed replaced. So I spent 1,900 dollars on part and had it replaced. Then one of my lifters started tapping and I was told that I could either replace one side of the lifters for 1,200 dollars or replace all the lifters for 2,900 dollars or rebuilt the engine for 8,900 dollars.

I choice the 2nd option. When I received car back the engine light keep staying on and would not stay off. It took to the dealership 6 times to figure out the problem and keep car for over 3 months, a month at a time. One of the lifters had failed and had to be replaced.

Then figured that I was sold a bad catalytic converter from dealership and they had to order another one to install. I notified GMC but all I got was a 350 credit of points, ticket was closed. I drove the car around 100 miles the engine light stayed off but then my husband drove it about 15 miles and got stuck because the engine light came on again and the car would not go in gear. We had the car towed to the dealership which cost 135 dollars with towing insurance.

They have had car for about a week and was told that I now need a new a rebuilt transmission wish would cost estimate around 6,000 dollars which I cannot afford at this time so I am having the car towed back to my home and it will sit until i can get funds together to have it repaired. This car has 177,000 miles on it and has been maintained. Whatever happen to GMC making cars that would last why over 300,000 miles.

I have one sitting out in my carport was a 2003 Monte Carlo. I just want to know why I having so many problems with this car right at 150,000 miles.

Thanks unhappy customer