General Motors - Broken Lifter at 53k

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Home » Consumer Reviews » General Motors Corp » Broken Lifter at 53k

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Broken Lifter at 53k

Feb 3, 2008

General Motors complaint by Todds

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I purchased an 03 Aztek with 26k on it. Before I hit 54k a lifter rod snapped and damaged a piston. I called GM with the idea that they might cover this obvious fluke. They had to call the mechanic while I was on the phone. The mechanic stated that he could not determine what the cause was, manufacturer or driver related. GM's IMMEDIATE response was "The mechanic said it was not a factory related problem. HELLO, does the guy have ears that hear in Spanish? The mechanic said no such thing and as the customer I should have gotten the benefit of the doubt!

This was a GM certified used vehicle. Some 105 point inspection that is suppose to make you feel good. My inspection did not find a bad wheel bearing nor a leaking head gasket (fortunately both under warranty) but what does that say for the validity of the inspection?

It's no wonder GM's world is in the toilet right now. Looking at this list of complaints I can see why they're going down the tubes. A little customer care goes a long way. This was my first GM product and it WILL be my last.

Total for my bill, a measly $340.00. Total loss for GM? No repeat business. Right on GM, you saved your multi-billion dollar corporation $340.00. But it cost you so much more. I'd of even settled for a "We'll cover labor, you cover parts." They offered nothing but a bunch of excuses as to why they couldn't stand behind their own product. To make matters worse they and the mechanic both stated this was very rare and should not have occurred. Does that sound factory related to any of you?

All cars have problems, it's all about how the maker addresses the problem that concerns me. GM does not care about it's customers, bottom line.

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