General Motors
Reviews and Complaints
2007 Tahoe LTZ = POS
- Beyond pissed off
- Just do not care buyer beware
- Lemon
- Gm refuses to recognize the problem
Preferred solution: Let the company propose a solution
Beyond pissed
Don’t buy G.M period nothing but garbage I’ve owned Chevrolet all my life but never again it’s funny how they won’t stand behind there vechiles and they new this from day one
- Beyond pissed off
- Misdianose a problem so the warranty can run out
- Engines and transmissions
Preferred solution: Let the company propose a solution
Never again
I bought a 2012 GMC Acadia Denali new. It is now 6 years old.
I have changed the oil and had regular maintenance done to the vehicle. I have 93,800 miles. My timing chain went out as well as my struts. GM offered me $250.00 of the $3800.00 to fix the issues.
I was told by 2 local repair shops that my vehicle needs a new engine! Of course the local GM dealership did not agree. But later told me to get rid of it as i will have more issues moving forward. I paid $46,000 for this vehicle.
There are many review on different forums and consumer affairs related to this issue. I have owed a Tahoe and Silverado.
We buy all GMC vehicles for our business. I will NEVER buy another GM vehicle again.
- Quality of products
- Poor quality in workmanship and after service
- How much i paid for such a cheaply made vehicle
Preferred solution: Full refund
I Have a lemon
- Misdianose a problem so the warranty can run out
Preferred solution: Fix my vehicle
General motors sucks!!!
So recently i bought a pre owned 2015 chevy Malibu LTZ with only 48 thousand miles. After purchase I only got to drive it oh i don't know about a month before the transmission *** out.
So i took it to the dealership since it was still under powertrain warranty but low and behold!! They can't fix my car since it's a branded title (someone at the DMV made a mistake) and it voids the warranty. So after I go to the trouble of getting my title fixed so it is no longer a branded and they sent me a new one. I go to the dealership and apparently a state issued government piece of paper aka my title is not enough proof that my title is no longer a branded title, now they need a letter from my local DMV saying that they made an error and have fixed it.
Basically they want an apology letter from my DMv saying they messed up. So after the long and arduous process of getting that letter and trust me folks, it was arduous. General motors tells me that it will take 2 weeks for them to process my request to get it thr branded mark removed from their records (Keep in mind that as far as the DMV records go, my title is no longer branded and is brand spanking new) guess how long I've been waiting? 3 month's!!!!!!!
I keep calling GM every week and they keep giving me the run around, sayimg it's the DMVs falt or that they are trying and it should take 2 weeks which is what they told me 3 months ago. Please please Please!! Save yourself the trouble and just buy from a different maker. GM doesn't give a crap about their customers and their cars are garbage.
How is a car under 50,000 miles having transmission issues?? And what should be a simple title issue where i show my new title (again a state issued government paper) to the dealer and have them fix my car, ger dragged out this long???
GUYS DO YOURSELVES A FAVOR AND DON'T BY GM BRANDS!!!
Decision on my 2016 Corvette Stingray with 5000 miles on the
GM transfer cases
My worse nightmare
- Junk you sell
Preferred solution: Full refund
FAULTY TIRES
My name is Sharon DeSousa. My parents own a 2016 Chevy Traverse which is now almost 2 years old and has 31748 miles on it.
All 4 tires are showing visible cracking and dry rot in between the treads and on the sidewalls. After a visit to Kurtis Chevrolet morehead city nc we were told that is was "superficial" and not covered under any warranty. I then contacted GM customer assistance via phone calls and they concurred with the dealership that it was not to be covered. I therefore took it upon myself to contact Goodyear Tire Company by phone.
They sent me to an authorized Goodyear dealer to assess the tires. The gentleman that helped agreed that the tires are visible cracking,dry rotting & that the cracking in the side wall was a major concern. He then contacted Goodyear on my behalf to determine if they would replace or prorate the tires. They determined that they would but at a cost of $639.52.
I then contacted Goodyear again and got them to agree to $93.00 per tire. Which is going to cost $428.00 with mounting & balancing. My major concern and complaint with Chevrolet is that they offered no help with this issue. It is a safety issue and they did not seem concerned at all.
I am attaching some photos of the tires which you can easily see the cracking. I hope that someone takes my complaint seriously and reaches out to rectify the situation.
- Quality of products
- Do not stand behind warranty of repairs
- Poor quality and ignore complaints
Preferred solution: Full refund
Major Oil Consumption
- Quality of products
Preferred solution: Full refund plus coverage for this problem as long as I own it!
GM doesnt honor their warranties
- Stranded
Preferred solution: Deliver product or service ordered
General Motors Customer Service
Preferred solution: I want my truck repaired!
Stuck with an unsafe vehicle
We purchased a new 2017 truck from Jim Trenary Chevy. The truck has a vibration problem at 25 mph and between 60-70 mph.
It also has a constant howling noise. Which is louder than ever, since Jason Evers the Service Manager has been involved. The service manager is extemely disrespectful and unprofessional. He insulted my husband and the company he works for, while on a test drive.
He admitted to the truck having a problem. He talks out both ends of his a#@! He misleads the customers and tells the boss what he wants to hear. This is acceptable to have an unsatisfied customer to Jim Trenary.
The dealership has extremely high turnover with Service Managers, Kyle Trenary is the overall manager and is more concerned about spending money to fix a vehicle than the safety of his customers. I will not drive in this vehicle, I do not feel safe. GM has compared this truck with other trucks on the lot and admitted there is a problem, but it is however, acceptable because the other trucks do the same thing, howl and shake. GM is aware of the problem, but does not feel the need to fix it.
Is it going to take a serious injury to happen before they fix this issue. GM has not offered the to purchase the vehicle back. The St. Charles, MO GM Rep is completely okay with having a disastisified customer and so is Jim Trenary.
We believe the problem resided in the transmission, but they refuse to look into that. Kyle Trenary hismelf told me that would cost them too much money and if GM does not tell them to look into and pay them for that, they do not do it! All I can say is WOW! When speaking with Jessica at GM at ext.
592****, she refused to give me her bosses extention number. She alleged her bosses name is Marta, but put me on hold and I was never connected. She also told me she stands behind the dealership and they said the other trucks they test drove, have the same problem, so it is then not a problem. When I questioned her admitting there was infact a problem, she became silent.
Extremely unsatisfied and disgusted.
GM has put a forever bad taste in my mouth, and I can gurantee I will never own a GM vehicle personally. My husband loves his Chevy's, but after this experience and nightmare, I think I can turn him the other way, FORD!
Preferred solution: Full refund
28 month old Equinox needs new radiator
Scammed
I was scammed out of the car I was buying at the time, they talked me into a lease of a car with a lesser value ultimately I wound up spending $100 a month more than when I was buying my old car was pressured and didn’t realize what it happened until the next day next time I will be a lot more cautious and then the salesman told me well next time will let you drive the car for three days and I said oh well why didn’t you let me do that this time they would not give me my old car back or negate the lease which was only two days old and had not yet been processed now I am out thousands of dollars
Preferred solution: Cancel the lease and give me my Santa Fe back
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I agree. General Motors is *** Especially anything with a Chevy emblem. Total ***
There's a reason why so few people buy American designed and built cars anymore; they're all garbage and have been for decades. If you want a reasonably priced car that will last forever go for a Honda or Toyota.
Honda and Toyota never built a bad car in their entire history of auto building. GM, Ford and Chrysler have built so many lemons in the past and still do today.
The rear end of my Camaro went out after just 34,000 miles. GM gave me the run around for 2 weeks before telling me they would do nothing for me because my warranty ran out 4 months ago.
This is a problem that rarely happens in the lifetime of a car without driver fault.
The would not even fix it at cost, they had to profit from me, and charged me as much as they would have charged someone off the street who didn’t buy a new car from them. GM is garbage, never buy one.