Patricia N Lem

Tires

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Just spent bout 130.000.00 in 2 new chevrolet vehicles and can't even buy the same tire for my wife's car and it's a month and a half old will being buying a Ford Product next timedont
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Loss:
$1300
Cons:
  • Dosent care to do the right thing

Preferred solution: A new set of tires since they put discontinued tires on my wife's brand new Traverse

User's recommendation: Don't buy GM they don't care

Anonymous
map-marker Eau Claire, Wisconsin

Poor customer service

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We set up an appointment on Monday morning at Markquarts in Chippewa Falls, WI and were supposed to get the car back in 3-4 days. On Thursday I called and other vehicles were put before mine and estimated next Tuesday to get it back for what should be simple warranty work.

Warranty being the key word!!! No offer of a loaner car for the weekend. The person who checked us in was rude and acted like she didn't want to be there.

The others have been nice but I hate getting treated poorly and being without a car for over a week when it should have been a one day job. We were going to buy an extended warranty but don't want to be locked into Markquart's for the work.

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User's recommendation: Love the car but very disappointed in this service department.

Glen G Yrk

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New Tahoe was delivered without several options that I ordered

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General Motors - New Tahoe was delivered without several options that I ordered
I ordered a loaded 2022 Tahoe from Gordon Chevy in Garden city Mi and what a mistake it was. I asked the sales lady and her Manager several time in writing to notify me if any items or options would be missing from my build and I was told no. it appears that i was the victim of the old bait and switch tactic. Don't buy GM and beware of Gordon Chevy.
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Loss:
$4000

Preferred solution: Deliver product or service ordered

User's recommendation: Make your dealership confirm your order in writing. don't use the work order bench or *** receipt as a confirmation.

Anonymous
map-marker Philadelphia, Pennsylvania

Question about electric car

I didn't get information about my car there forgery with this car I need more information about what happened to my car.
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Gilbert G Mal

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Verified Reviewer
| map-marker Fresno, California

No call back from GM

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Defective battery in my 2014 Volt and no help from GM. Warranty expires next month. Still waiting to hear back from GM.
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User's recommendation: Terrible customer service.

Anakin Djl

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Verified Reviewer
| map-marker Simi Valley, California

Car still not repaired after 3 weeks

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Bought car on 7/3/22. On 7/18/22 several errors on console. Call dealer and was told they could not work on it until 7/22/22. Brought the car to the dealer on 7/22/22. Was told car was not safe to drive. It is now 8/13/22 and was told GM doesnt still have a fix. The car only had 181 miles on it. It is now 3 weeks without my new car. When will my new car be fixed.
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User's recommendation: Be careful what you buy

Anonymous
map-marker Oakland, California

Engine noise my 2017 Silverado pickup truck

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I purchased 2017 Silverado LT Factory warranty expired 30 days ago It has 11000 miles on it And now I have a knocking noise in the engine And I Cannot get no help with it If you can please help me with this matter
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Anonymous
map-marker Oakland, California

Engine noise my 2017 Silverado pickup truck

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Engine is making a knocking noise Factory warranty expired 30 days ago and General Motors will not help me with it The motor only has 11000 miles on it
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Jean M Ajn
map-marker Kingston, Pennsylvania

Question about 2017 Malibu

Can the auto start stop option on the eco motor be bypassed? Mine only works when defroster is on. The transmission had to be replaced and when it was being reprogrammed the auto start stop doesnt work unless defrosters are on so I need to bypass the auto start stop on the car. If not what can be done
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Preferred solution: Answer to my question

Nevayah Huu

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Body Parts

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General Motors - Body Parts
Someone pulled out in front of me 6 weeks after I bought my new, yes new Buick Encore. Ive been waiting 8 months for a bumper to ship. The body shop will not pull the car apart to repair the rest of the damage because the bumper is torn. And cannot be put back on. (The car is undriveable). So my new car is no longer new. My warranty is dwindling day by day. Im making payments on a car I cant drive. Im frustrated. And I feel like no one cares.
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User's recommendation: Check part availability

Anonymous
map-marker Holden, Maine

2015 GMC Sierra poor qualitytransmission

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AvoThe 2015 transmission has a big issue when towing you cannot tow more then once a month or the transmission will wear quicker I went through 4 transmissions in 40k miles Avoid the GMC Sierra if your towing
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Loss:
$16000
Pros:
  • Trusted dealer
  • Friendly staff on customer service
  • Stylish vehicles
Cons:
  • Costly
  • Bad transmission

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid GMC Sierra if you tow

Anonymous
map-marker Jefferson City, Missouri

Shifter

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When I shift to park it says action required need to shift to park. Had the problem fixed . My complaint is several people I know have experienced same problem. Was told by dealer and others that this happens quite often. I think General Motors should do a recall and reimburse anyone with this problem!
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Kenneth B Eph

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Verified Reviewer
| map-marker Milner, Georgia

2015 Silverado transmission

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2015 Silverado with 61000 miles been in GM shop for the same problem transmission. 1st time they rebuilt it under warranty the 2nd time modulater valve cost me over $1000 3rd time torc converter under warranty the 4th time keep it a week and didnt fix now the 5th time they wanting to charge over $3000 to rebuild it again are $5800 for a new one. Why didnt they offer a new one 22 months ago when it was under warranty but they didnt
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Loss:
$5800

Preferred solution: Price reduction

User's recommendation: I’ve been a Chevy man all my life. But with this going on wouldn’t recommend GM

DAVID S Ejd

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Verified Reviewer
| map-marker Brandenburg, Kentucky

MY 2017 GMC SERRIA IS A PIECE OF CRAP! FOR SOME REASON NO ONE CAN FIX IT JUST EXCUSES FROM GMC

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I BOUGHT A 2017 GMC SERRIA NEW AND IT HAS HAD A SHUTTER ALL THE 87k I HAVE ON IT!! TOOK IT TO DEALER THEY TRIED AND EVEN REPLACED TORQUE CONVERTER AND STILL HAS SAME PROBLEM!
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Loss:
$10000

Preferred solution: fix my truck by replacing the transmission

User's recommendation: DO NOT BUY GMC !!! BUY A FORD!!

Georgia R Cjf

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Verified Reviewer
| map-marker Downers Grove, Illinois

General inquiry about tail light assembly

Failed right rear LED tail light assembly. Would not replace under warranty.after talking with multiple GM mechanics its a known defect.
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Pros:
  • Nice looking
Cons:
  • Do not stand behind warranty of repairs

Preferred solution: Let the company propose a solution

User's recommendation: Don’t purchased GM product. Simple tail light is $800 alone without labor.

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