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General Motors in Westfield, Massachusetts - 2010 Chevy Malibu Power Steering Issues

I find it absolutely negligent and asinine you at General Motors do not acknowledge the power steering issues with 2010 Chevy Malibus. The parts used in this model year are the same ones used in the 2009 Chevy Malibus, and although those parts have been recalled for being faulty, they are not being recalled for those in the 2010 Malibus. That you can sit back in your cushy chairs, putting your trendy shoes up on your mahogany desks, smug and sure of yourself while owners of 2010 Chevy Malibus are finding themselves having to pay out of pocket to have their cars repaired when their power steering fails, makes me sick. You are abhorrent individuals only concerned with fattening your wallets. You have no concern for the consumer. I have to drive a 2010 Chevy Malibu with faulty power steering, every day hoping it isn't going to seize up while I'm driving, all because you refuse to acknowledge there is something wrong with the power steering. How can you issue out recalls for earlier year models that have the same problem? How come my car contains the EXACT SAME PART and PART NUMBER found in the 2009 model year and yet is not included in any kind of safety recall? http://www.cars.com/recalls/chevrolet/malibu/2010/ This link shares the recalls the NHTSA has listed for 2010 Chevy Malibus. That the NHTSA shares this information but YOU, the manufacturer does not acknowledge them, is disgusting. I can guarantee you I will be suing you for substantial money should my 2010 Chevy Malibu be involved in an accident on account of the power steering going out on me while I am driving. I guarantee you I am not the only consumer who feels this way. I refuse to pay out of pocket to have my vehicle repaired when it is YOUR responsibility. You purchased those power steering parts, you installed them, and you KNOW they are faulty. I am disgusted and I am disheartened by your greed and lack of action. When I enter the VIN for my car, the ONLY recall shown is for the third brake light. I DON'T CARE ABOUT THE BRAKE LIGHT! I care about my power steering! I care about getting to and from work safely. I care about MY LIFE and my FAMILY'S life. These are things you CLEARLY do NOT care about. You are disgusting individuals and you have my word I will NEVER again purchase a GM product. When I am done paying off my 2010 Chevy Malibu (should I survive to do so, given the faulty power steering), you have my word I will be sending this vehicle off to be demolished. It is a moving death trap. I cannot wait to see you writhing and crying when the lawsuits for your negligence on this begin showing up. You are disgusting as a company and as individuals. You make me sick.
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1 comment
Anonymous
#1261730

I also have the same issue with my 2010 malibu. My power steering has gone out on me while driving twice now.

My only option is to pay to fix it or get a new car, and I cannot afford either right now. I can guarantee that I will never own another gm product as long as I live.

Review
#800144 Review #800144 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Recall
Tags
  • Power Steering
  • 2010 Chevy Malibu

General Motors in Sanford, Maine - Financing

1.0
Details
my car loan payment is almost always paid on the same days, as like most people I have an automatic payment system setup that always emails me when my car loan with GM Financial is due and needs to be paid along with all my other monthly bills. On the day of April 12th, 2014 I attempted to login to the GM Financial website using the same exact logins I always use. Instead of accessing their website easily, I instead received many login attempt errors. Their system kept telling me I needed to "create and account" and to click the confirmation link sent to my email. Now remember I've been paying this car loan online since 2010 without any problems. Knowing my payment was due that day I tried to contact the company. Well of course it's Saturday, and their office was closed. I tried everything and spent a good couple hours trying different computers, different internet browsers and even my cell phone and their emails never showed up in my inbox. After about 2-3 hours of trying everything I finally received an email from them asking to create an account. Since I already had an account every time I entered my loan number their system denied me. At this point folks I was more than upset...even having those imaginations of throwing my computer at the wall. So finally around 6:30 - 7pm I tried one last time to login...and POOF using the same login and password I've used for years I was logged in. While this came with plenty of excitement but I was still extremely upset I had to spend half of my Saturday doing a task that should have taken me 5 minutes. FYI: I don't and will never do automatic bill pay or automatic transfers. If you do, you should stop. Set reminders up with your bank or even your smart phone. Never give a company the authorization to pull money out of your account without notifying you first. Okay so back to my story. So I finally logged in and paid my payment! Yes, I can go have a strong drink now and forget how GM Financial wasted half my day... Later I go and request my free credit report and guess what? GM Financial listed my account as having a 30 day late. They listed my account being paid on April 13th, 2014 which is a Sunday. Now I'm not sure if you know or not but this type of derogatory mark on your credit report can cost you 50-90 points in a blink of an eye. It can cost you thousands of dollars in increased interests rates when applying for a new loan. So I called GM Financial and spoke with a lady named Shirley who had me speak with an employee by the name of Tom Lee with GM Financial. Both Shirley and Tom Lee ADMITTED GM Financial's system might have had an error and I need to fax over my email confirmation showing my payment confirmation. I did this immediately.After a couple days, I received NO responses. I called Tom Lee on the extension he provided and ended up leaving voice mail after voice mail. About 5 days later Tom Lee with GM Financial called me and told me; "well our system shows you paid on the 13th of April" and "Western Union shows this as well." At this point my blood was boiling but I maintained my composure. I was extremely diplomatic and told him about all the errors I was getting and is it possible there could be a glitch. He said; "NOPE" I then asked him to look at my payment history and to tell me how after 45 payments being made without any late payments if they could make an exception and remove the 30 day late. I mean come on, all my payments were made on time up to this and I have the evidence it was paid on the 12th of April. He said and I quote; "you have to live with it" and "we don't make exceptions" At this point I was done being diplomatic. I asked for a supervisor and he hung the phone up on me. Really? So I called and called trying to reach someone that had more authority than Tom Lee. I finally spoke with Jennifer Garrett, Assistant Vice President, Consumer Services. Here's her email address if you want to send her a letter saying you read this website and decided not to do business or take a loan out with GM Financial. Now listen folks, just because the company won't help you doesn't mean there's not other resources. My attorney said we could sue them, but it would be extremely expensive and for what a 30 day late? So I started to contact government agencies to see if they would help. The first one I called was Consumer Financial Protection Bureau and after a couple days I finally received a claim number...my victory of filling this complaint was short lived however. YES! You are reading that correctly. According to the Consumer Financial Protection Bureau GM Financial isn't even registered. You have got to be kidding me! So I call the CFPB and ask them what is going on, and they said they transferred my complaint to the FCC and that's all they can do. What is the *** point of having a Consumer Financial Protection Bureau and is this really what our hard earned tax dollars go to? Now I'm pissed. So I call my attorney and say screw it. I don't care what it costs, I'm suing GM Financial. He says, forget it. So I told him I still have my First Amendment to the United States Constitution so I am going to to everything I can to let potential customers of GM Financial know how corrupt they truly are. So the bottom line here is if you are looking for a car loan or to refinance your current loan DO NOT do so with GM Financial unless you want to end up with days and days of frustration and a lower credit score because GM Financial is corrupt.
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Review
#799423 Review #799423 is a subjective opinion of poster.
Cons
  • Financing
  • Fees
  • Gm executive offices
Reason of review
Problems with payment
Tags
  • Auto Pay
  • 4 Cylinder

Malibu Lighting Review

Thanks for the *** pot design of the 2012 Malibu I have to bring it to the dealer because the front bumper has to come off to change a lightbulb at a cost of $300 for a $30 bulb never again will I buy GM
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Review
#799367 Review #799367 is a subjective opinion of poster.

General Motors in Youngstown, Ohio - Colarado complaint

I am a GM retired I want to buy a Colorado truck, I have a Malibu now that is up in 1 month, lease. No deals on the truck I am not going to pay 370.00 a month. I am going to Ford and buy a truck better deals!!!if you don't come up with a suggestion. There are only a few Colorado's running around in Youngstown because of stupidity. Please call me or send a letter Dave Schezzini 5630 London Dr Austintown Oh. 44515 or 330 792 5760. I used to pay only 68.00 dollars for my ZR2 back in the day before you ruined the body style and made them look Japanese.
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1 comment
Anonymous
#1117800

Are you even from the US. GM employee's had to at least have a High School Diploma.

Your grammar is atrocious. That's why I question your citizenship.

Review
#797441 Review #797441 is a subjective opinion of poster.
Cons
  • I will give you one week
Reason of review
Pricing issue

General Motors - 2012 Chevrolet Cruze Review from Bryant, Alabama

This is a sorry piece of vehicle to put on the road. Granddaughter has had nothing but trouble. This cruze is in the shop again. So far all repairs are under warranty. That is beside the point. I am going to hire her an attorney. Am going to go to tv stations also. I am pissed big time. Mt. Viev Chevy in Chattanooga Tenn worked on her car February 4 2016. As of February 23 2016 her oil light came on. Her car was pouring oil on my driveway. Three and one half quarts low. I am concerned with her safety. My phone number 2565973557.
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Review
#796734 Review #796734 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
1.7
Details

Update by user Feb 23, 2016

Thank you to Bertera Chevrolet (Palmer, Ma) for reaching out to me to help and fix my issue. Amazing customer service on their end, especially the manager . Truly appreciate their outstanding amount of time and consideration in helping me a achieve quality results.

Original review posted by user Feb 23, 2016

Oil...
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Review
#795858 Review #795858 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

General Motors in Spokane, Washington - Passlock problems

I've been having the same problems as hundreds of others, that is, my 2004 impala will not start at inconvenient times. I wait 10 minutes and then it starts again. Until yesterday when it wouldn't start again after several hours. I unhooked the battery and jumped it, and it started right up. I called GM and they claim the dealership has to start the complaint process in order for a recall to happen. I find it hard to believe the dealerships aren't aware of this problem. I've taken it to the dealer only to be told they have to be able to re-create the problem in order to know what it is. Everybody who owns a GM knows what the problem is but the dealership doesn't? I believe a class action lawsuit is going to be what it takes.
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Review
#795563 Review #795563 is a subjective opinion of poster.
Cons
  • Gm diesel cars were a disgrace to gm and to its customers
Reason of review
Poor customer service
Loss
$1000
2.0
Details
General Motors - 2011 Chevrolet Cruze Review from Lindsay, Ontario
I had my cruze taken in for an issue with air coming out of the vents. My boyfriend said it was the cabin air filter. I took it jn to get checked anyways as i had some free time. They start working on the vehicle prior to conesnt and "replaced" it. They charged $180...
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1 comment
h.kitchener
#1115112

Actually, the Cruze is a joke of a car, not just GM. Cabin filters are somewhat hard to find unless you go to an auto parts store but yes, you can change them yourself easily-enough.

If they do clog up then the outside air coming thru the vents is not filtered, but that's no real problem.

Everything still works except outside air is no longer filtered. Appears you were scammed by whomever did the work.

Review
#794239 Review #794239 is a subjective opinion of poster.
Reason of review
Bad quality

General Motors in Whitby, Ontario - 2011 GMC TERRAIN CANADA

Bought in 2011 first oil change was down oil back to dealership and the service guy told me GM allows 1 Quart oil every 5000 kms..4 years later burning more oil put me on oil consumption test 1000 kms later added a quart or more.. Following day started stalling. After a few phone calls they decide to do pistons rings update computer timing chain. Picked it up first set of lights stalled Fourth set of lights stalled Pulled in driveway engine light comes on. Called GM was told the updated computer may not be compatable with the old sensors or wiring.Of course this will be under warranty. No he says..Ill be at the dealership bright eyed and bushy tailed in morning..
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Review
#793796 Review #793796 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$20000
Preferred solution
Full refund

General Motors in San Dimas, California - Product damaged

I just bought a brand new truck Colorado 2016 them I notice the passenger handle has a scratch I left the truck in the dealer they replace the handle couple day later I noticed the pain have some scratches and the passenger side door was not shine so I took the truck back now they told me that it was a factory defect that it will get paint mean while I don't have a truck that truck that I purchase y getting paint im not happy at all paying for a truck that need to be repair the dealer should change the truck
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Review
#792418 Review #792418 is a subjective opinion of poster.
Pros
  • Service guy was helpfull
  • Service dept staff
Cons
  • No better than a buy here - pay here lot
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Paint Body Work