TO: GMAC 8-2-2016
RE; 2015 Canyon Pick up vin#
Having previous good experience with GMC I returned to your brand for my new purchases. My last GMC was a 2003 and I put nearly a quarter of a million miles on it before it was destroyed by a reckless driver. I bought the new Canyon pick-up in the winter it was running and worm when I took it for the test-drive. Which turned out to be a huge mistake on my part.
I also looked at important specifications, and window sticker nomenclature.
(1) The ability to tow up to 7000 LBS
This I do not believe can be done. I pull a small 8x10 trailer including cargo of just 350 lbs. I figure it was about 3000 lbs. it’s like pulling a house down the road at 7 MPG. Not just handling the power plant was over rot trying to keep the rig at highway speeds without even attempting to pass (wouldn’t even consider it with the way the motor was behaving) I DROVE TO Hudson WI from Newpot,MN a fifteen minute drive took nearly a quarter of a tank in gas I’ve never seen anything like that EVER.
(2) Gas mileage is just bad!
I may as well be driving the bigger rig this is not saving me a dime.
(3) The on board computer is very slow – very, very slow.
In today’s computing world this is so frustrating having to wait long periods of time more than (30) seconds to boot - to have the tools and information to proceed on a trip. It’s not covered under warranty yet runs the entire truck so if it quits. Well that’s a problem.
(4) Acceleration letting off the gas on a freeway ramp or navigating traffic and re-pressing the gas to find the motor (missing) no power!
This happens allot and it’s a terrible issue. The shop said (“they are aware of that, it’s within spec”)
The motor behaves like it’s stalling when the gas is re-applied – so, frustrating and a little scary when trying to get on a highway. This issue is listed all over the internet and yet GMAC still ignores this issue.
(5) Maps that are way out of date.
I travel daily and find that the navigation does not include neighborhood’s that have been established for 5 or more years.
Granted I’m used to a V8 but was told that “THIS HAS ALL THE POWER OF AN OLD V8” in your nomenclature and advertising.
In short; I do not believe that you’re advertising, window sticker, sales team or nomenclature was truthful about what I could expect from this (Professional grade) truck. I’ve had it in the shop 4 times in 10,000 miles. I’m a self-employed and this was a major deal for me – Now being told the truck is running at specification. I’m really stuck. Tried to trade out of it only to be told I would get less than 3/4 its value so that’s a no go -- to be that upside-down. I do not know where to turn, this unit is not anything like what I was told it could do. There are other nuisances, what were you thinking - things that I could live with, but the power and towing is unacceptable! I have talked to other people what have the exact same experience- issues I’m having with this new forty for thousand dollar truck!
This person wrote the review because of poor customer service of 2015 gmc canyon car from General Motors and attached a photo. Reviewer claimed that he or she lost $44000 and wants General Motors to read this review and look into the issue (if any).
The most disappointing in user's experience was just do not care buyer beware. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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