Christopher M Xvz
map-marker Detroit, Michigan

Chevy volt battery failure

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General Motors - Chevy volt battery failure
Car has 45k for mileage. Battery replacement 10k. Initially quoted 20k. Trade in value from GM dealer $0 Car bought new for 40k. The dealer suggested donating the vehicle. Car is in perfect condition except for hybrid battery.
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Loss:
$6500

Preferred solution: Reasonable cost to repair or fair trade in value.

User's recommendation: Do not buy GM . Hope LG drives them to bankruptcy..

billy b Sqi

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Verified Reviewer
| map-marker Strafford, New Hampshire

Waiting on del of my new truck

I purchase a new pickup on the 8th of January and they can't tell me when it's going to be here! The truck is already paid for way too long to wait for it. I don't think it's good customer relationship not to be answering when it's going to be here don't buy a truck till is on the lot
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Preferred solution: Deliver product or service ordered

Ronald w Yjz
map-marker Lisbon, New York

WANT YOU TO PAY TO TALK TO CUSTOMER SERVICE RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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ORDERD AN 80,000 + truck in june of 21 built in november of 21 and we are starting march of 22 and cant even get a delivery date!!!!!!!!!!!!!!!!!
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Loss:
$10

Preferred solution: Deliver product or service ordered

User's recommendation: buy somewhere else

Greg C Jse

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Verified Reviewer
| map-marker Elizabethtown, Kentucky

I’m not gonna give gm a good review until they handle my issue

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Got a 2020 Chevy Colorado 73,000 miles have a motor issues they told us when we bought the truck brand new it had a 100,000 warranty on the motor and the transmission the powertrain now they're telling us 60,000 I'm going to see a lawyer
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Preferred solution: GM Fix my truck

Gary S Nvi
map-marker Weslaco, Texas

Poor service

Three hours or more for an oil change??? No, not for me. At Payne dealer in Weslaco Tx. Very poor service/. Gary at 956 239 ****
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User's recommendation: Don’t use Payne Weslaco for service work.

Anonymous
map-marker Bowling Green, Ohio

Warranty information

I have no complaint I spoke to someone and she was very nice and very helpful I was just trying to find out if my 2021chevy Malibu that I bought through carvana.com was covered by the manufacturer warranty thank you
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Preferred solution: Nothing

User's recommendation: Call these people they were very helpful

james j Kfs

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Verified Reviewer
| map-marker Central City, Kentucky

2011 buick regal

My sister got a 2011 buick regal, It has 85,000 miles on it and needs a new engine, Every one of these cars has the same problem, need a engine,do you guys have any recalls or any help for replacing the engine? My family has drove gm automobiles from day one, any help will be appreciated.
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Loss:
$13000

Preferred solution: Let the company propose a solution

Joe B Sug

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Verified Reviewer
| map-marker Shingle Springs, California

General Motors Corp. Endagering lives and Scam

Hello,

I received my Airbag recall notice for my 2008 GMC Denali, (vin #1GKFK63838J), which is in perfect condition, garaged, and has never been in an accident. I brought my vehicle into FOLSOM BUICK GMC

12640 AUTO MALL CIR, FOLSOM, CA, 95630.

The customer service Rep commented that my dashboard was in perfect condition. At that time she informed me that replacing the Airbag would most likely crack my dashboard and that GM will not pay for any damages. Again, my dashboard is in perfect condition. She told me that they tell this to all their customers.

I said replacing the dashboard would cost at least a thousand dollars. She agreed and asked if I still wanted to have my Airbag replaced. I said no. She told me that most people don't have it replaced.

I told her that would mean thousands of people who either couldnt afford or wouldnt pay that much are driving around with faulty Air Bags putting themselves and passengers lives at risk. She didn't say anything.

I called General Motors Corp customer service. The person I talked to acknowledged that GM would not pay damages resulting from the Airbag replacement. I explained the risk factors for the owners and she just apologized.

I filed a complaint with my Better Business Bureau.

Upon receiving the complaint a person from the GM resolution department called and took down my information and said she would look into this. A week later she called back and said the technicians verified that yes there was a high probability that fixing the Airbag would result in damage to the dash and that GM would not pay for damages. I explained the safety ramafications involved and she agreed but would not pay for damages. I also told her that this smells like a scam since the dashboard and all parts are made and sold by GMC which means they would be making money on every replacement.

She said that was true. We (the vehicle owners) had nothing to do with these faulty Airbags yet will have to pay General Motors for the parts and labor to have it replaced or drive around with the defective Airbag as is and risk our lives or our passengers.

This is wrong and General Motors needs to pay any and all damages caused by replacing the Airbag and stop trying to take advantage of the situation.

If you have any questions or would like to discuss this please call me.

Thank you,

Joe Baker

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Preferred solution: I want General Motors to pay for all damages due to my Airbag replacement

User's recommendation: Contact your Better Business Bureau. Your state Attorney General,

osama s Ezd
map-marker Blue Ash, Ohio

2017 silverado with electric problems

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Original review Jan 14, 2022
Action require driver side window down and up. When i take the truck to the car wash air bag light turn on. when i close the door in display show the door is open
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Cons:
  • All truck 2017 got electric problems
  • 2017

Preferred solution: flix the problem

Anonymous
map-marker Dammam, Eastern Province

Manufacturing defect in captiva 2021

I had a massive car accidant three months ago and the airbag didnt come out - i made complain to the service in Saudi Arabia but they instructed us to contact GM middle east -gm office refer it to there office in Saudi to take the air bag computer (part) they claim that they will send it to USA to check but until now no reply from them WHEN I contacted GM in dubai they said its still in the accidents department -because of the accident and lack of saifety in the car i had a serious health issue ( bleeding around my utirus ad Ive been hospitalised for two days
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George Z Uvj
map-marker Venice, Florida

Poor customer service from a rep Keera (sp) rude and just read from script

Indifference among the people I talked with at customer service. They read from a script and had no interest in trying to resolve my issue. They offered $100.00 voucher for any future work I may need done. That isn't even close to the $498.oo I had to spend on the wheel bearing. If this was the only wheel bearing it wouldn't be an issue it was the third. I have never had to replace a wheel bearing on any car I owned. Three tells me Cadillac has a quality issue that I believe has become part of GM's culture. Maybe that is why Toyota is now #1 in sales in the US.
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Preferred solution: Apology

PETERFORSAM M
map-marker Westlake, Ohio

VIHICLES ARE POORLY BUILT AND NEEDS CONSTANT REPEARS AND GM EXECUTIVES DO NOT CARE ABOUT CUSTOMERS

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CHEVROLET COBALT VEHICLES ARE POORLY BUILT AND NEEDS CONSTANT REPAIRS AND GM EXECUTIVES DO NOT CARE ABOUT CUSTOMERS THEY ONLY CARE ABOUT $$$ RIPPING CUSTOMERS OFF. THIS AND OTHER CARS ARE POORLY BUILT AND BRIANNA IN THE EXECUTIVE OFFICE REFUSED TO HELP AND TO ALLOW ME TO SPEAK TO MARY BERRE THE CEO OF GMC. THIS CAR HAD PROBLEMS FROM THE FIRST FEW MONTHS EFTER IT WAS PURCHASED AND ONGOING PROBLEMS TO THIS DAY. NO ONE WILL COOPERATE AT THE EXECUTIVE OFFICE AND "BRIANNA" REFUSES TO HELP.
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Loss:
$2000

Preferred solution: HAVE CAR REPAIRED AT NO COST TO CUSTOMER GM TO PAY FOR ALL COSTS.

User's recommendation: PETER216-644-**** (RE: SAM MINICHIELLO) 2300 BRADLEY RD. WESTLAKE, OH 44145

shams G

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Verified Reviewer
| map-marker Detroit, Michigan

Problem with 2018 Chevy Malibu

I bought a brand-new Chevy Malibu 2018. Since then, I am having problem with shift to park, engine power reduce, emissions, transmission problem, and engine light on. I keep taking my car to a mechanic to fix one issue after another and missing going to work. Why does a brand-new car with only 30,000 mile have all this issue?
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Preferred solution: Full refund

Robert C Xsa
map-marker Mesa, Arizona

Bought Car from Quebedeau GMC Buick in Tucson that won't allow buyer to take possession.

I am very disappointed in the Quebedeau GMC Buick dealership located in Tucson, Arizona. On November18,,2021, my grandson purchased a Ford Mustang from Quebedeau GMC Buick.

Pursuant to an advertisement of the car, my grandson made arrangements to travel from Phoenix to Tucson to buy the car. Upon completion of the sale, my grandson was informed that he would not be allowed to take the car until an inspection was completed. My grandson who is a father of a child born last December lives and works in Phoenix, Arizona, approximately 100 miles from the dealership. Due to the fact that he was not allowed to take the car off the lot, he has experienced considerable hardship by being without any transportation.

In order to go to work and return home, he has had to arrange for Lyft transportation. This is costly and very inconvenient. First of all, a dealership should not advertise and sell cars that cannot be driven off the lot upon completion of the purchase. Secondly, the salesman, Joe Sanchez should not be telling my grandson that it has a problem that needs attention and that it will be ready on a certain day, then thereafter, inform him that something else is wrong with the car.

It seems that Mr. Sanchez comes up with a different excuse as to why my grandson cannot take possession of the car.

The most recent excuse is that black coal is coming from the exhaust. I think you should be aware of what is happening at the Quebedeau GMC Buick dealership and make some changes on how to sell used cars.

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Pros:
  • Old chevys

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy a used car from Quebedeau GMC Buick unless you can take immediate possession of it.

Linda f Zsg
map-marker Bowie, Texas

Financing problem

Was approved for loan. Took home car. Now getting letters stating you cant finance my car. Have I lost my car, my down payment, the payments I've made? Why do you need so many characters when I've made my point already?
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Preferred solution: Keep my car

User's recommendation: Beware of gm financing

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