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General Motors in San Antonio, Texas - Recall
I have a 2007 Saturn Ion. In 2012 my car completely shut down, wouldn't start, wouldn't even make a noise. I called the dealership that repairs these cars now and had to have the car told. The had the car for about a week and a half in which I was told they could not determine what the cause of the shut down was and was calling in an 'expert'. So they installed a 'new' starter or so they say. One year later my car did the exact same thing. This time they install an ignition switch only for a few months later there is a recall on these cars for the ignition. I calls the GM number to inquire and inform them I had already paid for a new ignition switch and wanted to know how I could be compensated. Someone later returned my call and told me I need to fill out a refund slip and mail this in along with my original receipt. I did that and even sent it certified. This was in March 2014. The lady called me back and told me I did not qualify for reimbursement because my car was not a part of the recall. After I told the lady I would consult with an attorney, the next day she called and left me a message indicating she had informed me incorrectly. I called back some weeks later and was told that was inaccurate information that I was not to mail that information in at all but to submit it to the dealership. I then went to the dealership to make the appointment for my car and inquire again about my refund. I was told that paperwork would be handled when I brought the car in for the repair. When I took the car in for the repair I inquired again and was told I needed to contact the 800 number for GMC. I then contacted the number for GMC and was told my claim had been denied because at that time my car again was not a part of the recall but now it is. Why are we at the end of June and I am still trying to get my money. First, this expert cost me $525 because the first time they install a starter. The second time it cost me $300 for the part that now has the recall on it. For real GMC? I guess that should not surprise me none because if they are that desperate for money til their greed cost lives why should they consider my $825 that I worked hard for. Now there is a second recall out on these cars. If I could afford it I would get rid of the car, but I know that would be right up there alley since what most car dealerships are GMC. So let me see they would get $825 x how much for me to purchase a used car? I figured with the route they are going with the recalls I will have a brand new car at their expense. GMC I hope you all know that God don't like ugly nor does he uphold crooks. So I will pray for the company that His will will be done!!!
General Motors in Phoenix, Arizona - NO HELP WITH RECALL
My son has the 2006 cobalt that has a recall BUT no one is helping him. Every week we call ALL the dealers in our area and EVERYTIME they tell us they DO NOT have the part needed for the recall. Im getting very angry with this whole ordeal. Why issue a recall if you don't have the part. Im ready to file a lawsuit because of this and I don't want anything to happen to my son. This is getting beyond responsible time to have this taken care of. I don't understand how there can be no parts anywhere in town. I would like this taken care of and addresses ASAP.
General Motors - Brake Replace Problem Review from Philadelphia, Pennsylvania
I am having problem back to back wi5h my 2010 chevy equinox first it a loud noise that the chevy dealer said they cant find then i was told it was the belt and they replace it but the noise got even worst and my brake go down complete brake was replace problem not sold this car is nothing but a lemon
General Motors in Lone Tree, Colorado - $65,000 ISN'T ENOUGH TO "ESTABLISH A RELATIONSHIP" WITH GM !!!
I own a 2011 GMC 2500HD Duramax Denali. Last month the engine started to stall while driving, my gauges went haywire, and the check engine light came on. I promptly took it to the GO GMC AUTONATION dealer in Lonetree, Colorado - where I bought the vehicle. After having it for several days they found a wire that had rubbed through in the engine causing the problem. They found it after read a GM Service Bulletin on other vehicles with the same problem. My truck had 53K miles so it was out of bumper to bumper warranty, but within powertrain warranty. Of course they charged me a couple hundred $$ to fix their bad wiring. I talked to the general manager of the dealership and his pompously told me that since I didn't get all my oil changes done there (I do my own like many other able-bodied people) he wouldn't cover the repair cost. He would have covered it if I spent thousands of $$ on diesel oil changes at his dealership but I had not "established a relationship" with his dealership so I was out of luck. APPARENTLY BUYING THE MOST EXPENSIVE VEHICLE ($65,000 sticker) ON THEIR LOT DOESN'T ESTABLISH A RELATIONSHIP WITH GMC!! After feeling extorted by the dealer I filed a complaint with GM. After pages of e-mails, hours on the phone, all I got was lip-service and a "sorry". WHAT A JOKE! I own a successful business and I would never treat my customers this way. My family has bought GM trucks since they were around. My company only buys GM trucks since it has been around. NOT ANYMORE!!! I will not pass this brand loyalty on to my son, as has been done to me. My company will not buy a GM vehicle ever again nor will my family. GM can have the $200 bucks I paid because that will translate into a loss of hundreds of thousands of $$ in vehicles that wont be sold to me or anyone I know.
General Motors in Abbotsford, British Columbia - Ignition Switch Fail for Chevy Uplander
Finally found out why my Uplander kept stalling. turns out I have a faulty ignition switch so called GM amd talked to "Barbara". She told me to take it to local dealer (Murray GM Abbotsford) so they could check it. i took it in and the showed the Service Tech that all you had to do was touch it lightly and the car shut off. He told me they had to "investigate" to the tune of $130- $160 dollars. They said I would have to pay approx $300 to have switch replaced as well. I said why not replace it under the recall? They said my model is not on the list. The Service tech said he had never seen a defective switch and also said he had not seen one turn off so easily as mine either but I needed to cough up the $130 to $160 for investigation. If they found the switch defective then $300 was gonna be the extra bill. I said it is dangerous but I wanted GM to go good for it. They said I should have the switch replaced and pay for it cause I haul people around in my job (Realtor) and if they recall it further down the road they would reimburse me some of the money then! It is 3 months later and it is still not fixed! but they keep recalling more vehicles but not the Uplander! They keep telling me it is not on the list. I asked if they told that to the 60 people that already died. She got annoyed then and told me to get it fixed and maybe someday when and if it is ever recalled then I would get "some of my money back"
General Motors in Chesapeake, Virginia - No part for my 2007 G6 Pontiac convertible
Struts that hold the trunk up broke...dealership can't find them...GM no longer makes them...bottom line from District Specialist (and I use that term loosely) tough luck. The trunk is very heavy due to all the convertible hydraulics and I am unable to lift and hold it up by myself. Dealership says it has exhausted all avenues of parts availability in this area. GM stopped making this part and has no INTENTION of helping to find replacements. So much for their promise of taking care of Pontiac owners for as long as they own their cars. Will probably not be buying AMERICAN in the future...so much for Customer Service.
General Motors - 2007 GMC Yukon Denali shuts off when driving losing breaking and steering and the load leveling system.
Our 2007 GMC Yukon Denali has cost us a lot of money trying to fix the problem of shutting off when driving and losing breaking steering locks going on and off engine shutting of and on! we have had it to local General Motors Dealers in Titusville Fla., Cocoa Fla. as well as a Dealer in Spruce Pines N.C. we have been told it was the wiring harness system that needed repair. In our Town of Titusville we were told it was the alternator that malfunctioned, in Cocoa it was the leveling system that went bad with a bit over 50,000 mile on the vechicle. We have spent many thousands of dollars trying to fix the problem and we don't trust the car to go very far as we would need to be towed like we have in the past with the car malfunctioning to a dealership.
General Motors in Asheville, North Carolina - Chevy Cobalt needs to be COMPLETELY recalled
I have a 2006 Chevy Cobalt which actually cut out on me 3 days before I saw the recall on the news. I immediately called my local dealer and they said to wait on my recall letter and call back if it happens again. Well, when I got the recall letter I called again and they told me they would order part. 1 & 1/2 months later, part finally came in (talked to dealer 2 times within this time period). When they told me part was in, I asked to make appt to have it fixed, they said "sorry we are booked for 2 weeks" but we can get you in on Monday 2 weeks from now. I asked for a loaner car while they completed the work and they said "it only takes an hour and a half". I told them I needed to work so then they said I could "just take the shuttle as long as it is within dealer hours". Well that pissed me off so I went online to research and found out I should have been able to get rental car from the very beginning. I immediately called GM and they got on the phone with my dealer and had me a rental car within 5 minutes. But it doesn't end there. I went to drop my car off at the dealer and pick up my rental. When I got there they said to wait on the bench outside in the 86 degree weather with my 3 yr old toddler and the rental people would come in a few minutes. Over 1 1/2 hours later someone showed up - to take me ACROSS THE STREET to the rental company. Not only that, but a little while after I got home with my rental car they called and said my car was done and I needed to pick it up by 5:30. WTF? It's pretty *** amazing how fast they can get something done when THEY are having to pay for a rental. I ended up calling GM back and complaining AGAIN because I was not going to drive the 40 minutes BACK to the dealer when I just got home. They said ok you can take it back tomorrow then. What **. I am done with GM and especially with Asheville Chevrolet in NC. The funny thing is, they called this morning and left a message on my cell wanting to schedule an appointment to complete the recall....what a bunch of idiots. Have had multiple other problems with this car - most have been recalls. It has several problems right now that I have taken to mechanic for and they can't figure out whats wrong. The recalls I can remember have been: Smelling fuel - replaced fuel pump, keys stuck in ignition. At least 2 of the recalls have been capable of causing (and have caused) deaths...so how many people have to die before they recall this car completely?
General Motors in Bay City, Michigan - Months of Waiting for recall parts!
All of you that own a GM recall vehicle RUN don"t walk to the nearest Kia dealer. Matter of fact there's one right in Grand Blanc ,Al Serra Kia,VW. Traded in my lemon HHR on a Kia and got GREAT service and a better car. GM needs to realize the American/Michigan people are sick of their BS. They should of NEVER been bailed out. I guess they didn't learn. Thank God there is a woman at the helm now. Save your pennies GM workers you're going to need them. Our Grand fathers that fought for your rights are rolling over in their graves. All GM workers need to take a class on the sit down strike and what it REALLY meant. Sad day in America when GM feels they are owed the world. What a Scam!
General Motors in Spartanburg, South Carolina - 2012 equinox key cylinder problem
I have a 2012 equinox with less than 50,000 miles on it. While out of town the key would not come out of the ignition. One mechanic that looked at the car used to work for GM said he was surprised to see this problem with such a late model. So a ruined vacation and 5 days without a car later (no offer for loaner car) numerous calls to dealership & to GM Customer assistance) the verdict is they have offered to pay half of the 490.00 quoted to fix my car. After researching previous issues with GM key cylinder, they seem to want to blame it on 1) people have multiple keys on ring or 2) there knees hit ignition. Neither one of these are a possibility for me. I am famous around my household because I only carry my car key (no key ring) and my knees come no where near ignition. I have asked them to keep old key cylinder and I will be investigating the possibility one of the older cylinders made it into my 2012. How they can know this is there issue and not cover the full repair does not speak well of them.
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