Jenny B Tuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awaiting parts for repair of vehicle

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My car went into the Collision Center for repair and has been waiting on parts since October 2023. Anytime I try getting an update from GM. The answer is always. There is no update at this time and there is no ECD as well.
View full review
Loss:
$5000
Cons:
  • Gm management does not follow up
  • Parts are impossible to receive
  • No reimbursement for financial loss

Preferred solution: Deliver product or service ordered

User's recommendation: Do not recommend

Mike M.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inabililty/Unwillingness to fix a warranteed part for over a year.

I have driven Chevrolet products for as long as I can remember, but Chevrolet's lack of attention to my problem has led me to look elsewhere in the future. I have a 2022 Silverado.

In November 2022, I had to pull a trailer and used the backup camera feature to hook on to the hitch. Upon switching my camera back to regular mode, the view pointed to the driver side bumper, and I am unable to see the left third of my bumper. This is a major safety concern to me. I had it in to have it looked at in November 2022 I believe.

Initially, the service technician told me there was nothing wrong with it. After showing them again, they finally admitted that it wasn't right. The story I received was that it was a known issue, and they were waiting on GM engineers to give them further instruction. Weeks went by with no response.

I then called Chevrolet customer service. They were going to look into it and get back to me. After a few weeks, I called again, and they had closed the case without fixing my problem. I opened another case, and they had me take the truck in for a second time.

After replacing the camera, the issue of the field of view is still unresolved. I was told AGAIN to wait to hear from the engineers. At this point, it had been nearly 10 months with a back-up camera that didn't work. I finally called the GM of the dealership, and he told me to bring the truck in and they would give me loaner until they got it fixed.

That was the third or fourth week of October. I was then called that they had my part in that I needed to schedule an appointment to bring my truck in. I had to break it to the girl at the service department that my truck had been sitting in their lot for a month. That was 2 weeks ago and finally I called today and the issue still isn't resolved.

Chevrolet keeps trying to put a new camera into the truck and it fixes nothing. I believe that the fix is in the dash computer and its expensive to fix and Chevrolet is trying to avoid an expensive fix and hope I will just give up. This is unacceptable. My issue has been going on for over a year now with no end in sight.

I work in a customer service profession and have been more than patient. I am finished with that. That camera was part of an expensive package that was paid for when I bought my truck and it hasn't worked for around 30K miles of the life of my truck. I also paid extra for a 100K extended warrantee.

If GM is unable to fix a product that I paid for, I expect to be refunded for the package that I was required to buy to include the camera. All the while, despite the pages and pages of documentation about my issue, I haven't received a single contact from GM with an apology or to try to address my issue. Any attention to this issue, which has gotten me nowhere, had been due to my efforts. I expect a call back to resolve my issue immediately!

If I don't hear anything within 24 hours, I will call again. I will leave messages on every Facebook Instagram, YouTube, Twitter page I can find to be sure all potential future customers are aware of what they are getting into. This matter couldn't have been handled any worse. I believe that GM wants me to just go away so they can save the expense of the repair they are responsible to fix.

My family and I have been lifelong Chevrolet customers. I am currently leasing a Tahoe as well.

This is my fourth GM truck and look how I am being treated for my loyalty. I paid over 58K for this vehicle and I expect someone to make it right, but so far, my loyalty hasn't been of much concern.

View full review
Pros:
  • American
Cons:
  • Unwilling to address a waranteed issues

Preferred solution: Full refund

User's recommendation: I would be caution anyone to buy a Chevrolet at this point.

Jonathan M Len

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fuel Rail on 2016 Volt shooting gasoline during engine running

The 2016 Chevrolet Volt is pouring gasoline out of a broken solder joint on the fuel rail. This is the 2nd fuel rail installed and is pouring gasoline out of a different solder joint. Part has been on back order since last summer. Ive taken the car to a 3rd party repair shop. GM has an open ticket for the back ordered part, however wants to charge me to diagnose the issue. I can simply show the issue in less than 5 minutes. This is an extreme fire hazard as the car forces the engine to run at times.
View full review
Loss:
$25
Cons:
  • Parts not available

Preferred solution: Repair of my vehicle or replacement vehicle until parts become available

Elida G Vnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refuse to give a review

Torque converter went in my 2024 blazer back at the shop again week later for the same issue very unhappy
View full review
Pros:
  • Nice looking cars
Cons:
  • Not dependable

Preferred solution: Full refund

sarb d

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elk Grove, California

Letter of compliance

I recently brought a 2009 Malibu from Canada to California and I need to register it with DMV. I just need a letter of compliance regarding my 2009 Malibu I can send u the vin number. the us CBP needs this letter confirming that this viechael meet us standards so it can be registers in the us
View full review
Resolved
Jamal S Gat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dearborn, Michigan

Resolved: Report a incident at a dealership

Updated by user Feb 02, 2024

Company fixed the issue and I have been provided with apology. The associate I had an issue with called me and we both agreed that we were both out of line. Les Stanford dealership handled this with class and I regret leaving the negative review.

Original review Feb 01, 2024
Recently went to Les Stanford Cadillac Chevrolet to service my Chevy trax. Was told must take the car back to the dealership where I bought it from since it was so new and got treated very aggressively by the manager of the service department where he actually told me to come back at 6:00 when he gets off of work so we can fist fight. I am not happy and I will not stop until this is brought to somebody's attention
View full review

Preferred solution: Apology

Amanda G Muz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Billings, Montana

GMC will not right a wrong

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a brand new 2022 GMC Acadia. I bought it new because I commute 80 miles round trip everyday for work.

I drove it for 4 months and was on my way home and it slowed down by 20 mph and my screen said "engine power reduction". I still had 30 miles left to get home so I turned around and went straight to the dealer.

They checked it out and told me they cleared the code and it should be ok to drive. I headed home and it did it again about 5 miles from home. Going 60 mph on an 80 mph interstate.

I called the dealer and left a message. I left for work early the next day since I had to drive slow and went straight to the dealer. I dropped it off and they gave me a ride to work. They called me later that day and said they don't know whats wrong with it but to bring it in and they will clear it every time.

I said I don't feel safe driving it and I need a loaner. They said they didn't have one so I left my car there and carpooled. They were willing for me to drive a vehicle that was unsafe! 80 miles a day!

A few days later they had a loaner, I picked it up. It was not an Acadia, it was a GMC Terrain, no third row seats, V4 and was over 10 years old. Not equal to my vehicle but I had to drive it or miss work. Fast forward 8 months later, EIGHT months later my car is ready to pick up.

During these 8 months I'm paying to drive a 2022 Acadia not a Terrain. GMC is unwilling to reimburse my car payments because I had an "equivalent" loaner. This is wrong. I had to plate my car 3 days after I got it back since I had it for a year when I only drove it for 4 months.

GMC I did not buy a terrain I bought an Acadia, I was told to drive an unsafe vehicle, I was also told by the dealer I would receive my payments back. GMC make this right, offering me 1 year of onstar does not make this right.

View full review

User's recommendation: Do not buy a GMC Acadia

Don T Bdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You lost a sale due to your selling data

I was days away from buying a new truck from you. I will be buying someone else's truck because you violate your customers trust by *** them for a few dollars with their insurance companies. Never will buy another GM product again unless you publicly announce the stopping of this policy. Don Teller
View full review
Pros:
  • Good product
Cons:
  • Will sell your data even if it hurts there customers

Preferred solution: A stop to selling peoples data so insurance companies can increase your rates

User's recommendation: Don't buy a GM car or truck if you don't want your driving habits sent to your insurance companies

Jackelyn Ubl
map-marker Grand Rapids, Michigan

Accident

General Motors - Accident
General Motors - Accident - Image 2
General Motors - Accident - Image 3
Cant get in touch with the responsible party Mark Howard McKinley who was driving gm equinox who 2023/Vin 3gnaxwegxps138194/ owner supposed to be gm 7111 e 11 mile rd warren mi 48092 now this info is wrong this accident took place 10/19/2023 who is the insurer is it Anon risk services or stellar who auto insurance told me they are not responsible so who is
View full review

User's recommendation: Have a number that works and address

Zack S Ihg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kernersville, North Carolina

Transmission and A/C problems on my 2017 suburban

General Motors - Transmission and A/C problems on my 2017 suburban
General Motors - Transmission and A/C problems on my 2017 suburban - Image 2
General Motors - Transmission and A/C problems on my 2017 suburban - Image 3
General Motors - Transmission and A/C problems on my 2017 suburban - Image 4

I have a 2017 Suburban with 98,116 miles. My transmission (6L80E) quit!

I reached out to Parks Chevrolet in Kernersville, NC. I spoke with warranty personnel and they advised my warranty had expired November 2022! I get the warranty expired but the transmission failure is a known issue and should be recalled. The Service Manager stated a new transmission installed would be around $8000.00.

I would be responsible 100% of the cost! I contacted GM and they advised me I should have asked for cost assistance and had a certified dealer to diagnose the issue! I had transmission rebuilt for $4500.00 about half the cost! A transmission should not go out with 98,000 miles on any vehicle and if it does the car maker should make it right!

The AC condenser cooler failed at the same time $800 repair! I have a 2011 Silverado 2500 HD 6.6 Diesel with 211,000 miles! Transmission and AC works fine. I have a 1993 Isuzu pickup with 224,000 miles and AC works perfectly!

Cant believe GM wont help.

Because I had a third party shop make repairs GM says they cant do anything for me. Lesson learned ask dealership for cost assistance, they wont offer it because dealerships are privately owned!

View full review
Loss:
$5300
Pros:
  • Trucks
Cons:
  • Suv

Preferred solution: Full refund

User's recommendation: Buy a Ford or Honda SUV

1 comment
Guest

You must be young. Back in the day, most brands had the wheels start to fall off at almost exactly 50,000 miles by which time the warranty was history.

We didn't by new cars every 2-3 years for our vanity, but out of necessity ... yours already lasted twice that long.

I think they are jerking you around nonetheless. That repair price tag is obscene.

Marinus Eev

Have issues with my truck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had to replace transmission at just over 60,000 miles. Now I have lifter issues in my engine resulting in me having to spend another 10,000 on the engine.
View full review

Preferred solution: Full refund

Kris H Bvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Safety issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a safety recall on my vehicle since May 2023. GM doesn't care about resolving the issue or for the safety of the vehicle ownera. If I get in an accident and my airbag deploys I am dead due to metal scrapnol for the air bag. Makes me sick they wont do anything. I am making sure to tell everyone I know about this and to not purchase a GM vehicle.
View full review
Cons:
  • Do not care about customer safety

Preferred solution: I feel I should be given another vehicle to drive until this safety issue is resolved.

User's recommendation: DO NOT purchase GM VEHICLE.

Emillie Vxg

I ordered a 2024 GMC 2500 SLT in late December...

I ordered a 2024 GMC 2500 SLT in late December 2023 or early January 2024 through my local GMC dealership. The dealership told at the time the ordered was placed that it normally takes 2.5 to 3 months for delivery. As of the present time according to the dealership my order is still sitting at "preliminary/accepted". The dealership is telling me that there is no one within GMC corporation that they can contact to inquire why my truck order has not moved since origination. I find this very hard to believe. Its hard to understand this situation when I have seen numerous 2024 **** SLT trucks throughout dealerships in surrounding cities. To my misfortune none of these trucks exactly match the details of the one I wish to receive. Your help on this matter would be greatly appreciated.
View full review
RENATO L Vip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

I NEED HELP WIHT MY SUBURBAN 2024

I bought my car chevrolet suburban 2024 vin : 1GNSKDKD8RR103127 , on the 23rd of December 2023 I was involved in an accident on the 20th of January 2024 my car is stopped at the " AutoNation collisin Center " : at the address 6140 Hoffner Ave - Orlando FL- 32822 - tel 407-282-**** for the attention of Katherin Fondeur, more than 1 month has passed and the car is still stopped because they claim that they do not find 1 door and a front fender, this car I use for my work as a result I have been without TR for 1 month Without working, I would like to know if you could help me because I have been a customer of your company for many years and I did not imagine that I could go through this type of situation, because I need to pay my bills and I do not have any deadline given by them because they say that you do not have the products, what should I do ??? please i need help

Renato Lopes

17360 million lakes ct

Clermont - FL - 34714

863-330-****

View full review
Sean W Nsg
map-marker Phoenix, Arizona

Upset

To summarize it for you the dealership owes me 5-10 grand. The so called manager of the dealership doesnt know how to return a phone call.

So a lady from corporate calls me says she will reach out to dealership and request them to call me. Nothing so now its been a month Ive been waiting for a check. GM corporate calls me again and lady says all she can do is request they call me so I ask if the dealership is screwing Gm customers and making them buy different makers of cars because their customer service is horrible GM is ok with this ??

She says no but its a franchise so I say but its got GM products and name on the building so with their lousy service GM loosing business and eventually hurts GMs bottom line. She says she sorry but nothing GM can do so my question is why does GM even have that department if they are totally worthless because the dealership just ignores them.

View full review

User's recommendation: Buy ford or Japanese. Stay away from GM

1 comment
Zari Wim

I created tha new id Glovo not risiving password

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 89