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General Motors in Sherman, Texas - Service department incompetents

Went to order a replacement mirror for my saturn, the parts person was not able to answer my question as to whether she was ordering the right part, so I asked the service person if they could send a mechanic and look to see what part would be the right part to order, she told me cause they were busy. Her answer convinced me that I will now shift my business to Dodge or Ford , every time I go to this GM service dept. I treated with no smile and get nothing but attitude form these people. What gives with these mean people.
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Review
#373948 Review #373948 is a subjective opinion of poster.
Loss
$200

General Motors in Dallas, Texas - Very poor reliability on Corvette systems

I have been given the runaround on my 2003 Corvette conv. Last month, an alternator repair was $1000. This month it is the ABS system for $4000. The car has 40,000 *** miles on it. 3 days with customer service and nothing. This company is a joke, the products are *** and I will never buy another GM product. And none of my kids will either. I wish I could shove this Vette up their govt funded ***! All these idiots had to do was help make this right, I bought this car, paid an extended warranty, and now that the tie has expired, they won't stand behind the quality of their products. $60,000 for this car and the ABS system lasts 40,000 miles ? Really, even Hyundai has the decency to stand behind their designs. This product is garbage!
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3 comments
Anonymous
#591769

After 30 years of buying GM cars, including two corvettes, I have learned these things... their cars are ***....their sevice depts are incompetent parts replacers and thieves...the salesmen are scheming thieves and lower than whale ***....they build their cars not to last on purpose to make you buy another one after yours prematurely falls apart and rusts.

I drive a honda now and the difference in quality is like night and day. I'll never buy a GM car ever again.

Anonymous
#591645

Another rocket scientist that has a $1000 alternator. Did you ever hear for Ebay, Craigs List, Auto Zone, Adance and finding a good independant repair shop!!!!!!!!

What is wong wioth you people . Plenty of brains and no common sense.!!!!!!!!!!!!!!!!!!!

Fasted83
#591849
@alq

Do not fret, one day you shall own a premium vehicle and you will understand why you don't go to autozone or Billy Bobs shop to fix it. Thanks for your brilliant response.

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Review
#373890 Review #373890 is a subjective opinion of poster.
Loss
$4000

General Motors in Oakton, Virginia - Yet another Junk Saturn Outlook

After many complaints about the steering issues with my 2008 Saturn Outlook I am finally resolved to NEVER purchase another GM product. Beginning around 60,000 miles I began mentioning the popping sound in my steering column. Unfortunately, I did not insist the service departments document and pursue a resolution to the problem. I was told on every occasion this was normal until the vehicle warmed up. The noise did seem to quiet somewhat, so I thought their assessment had some merit. I was just told this week that this issue would indeed worsen and my repair cost is approximately $1,300. This is in addition to my heater and A/C unit being completely overhauled to the sum of close to $600. I have already replaced both the Skylight and Sun roof at a significant cost. All these issues happened prior to 100,000 mile. I contacted GM customer service/Calvin to request assistance and was given no consideration at all even with the internet FULL of TSBs and complaints about these exact problems on this vehicle. After this experience, I am completely disgusted with the pride in workmanship of this GM product and have a much better understanding of why GM should be out of business today. Unfortunately, we the taxpayers will get to continue carrying this burden for many more years to come. My total loss including Glass, Heat/AC and Steering column is listed below. NEVER AGAIN!
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Review
#373599 Review #373599 is a subjective opinion of poster.
Loss
$2300

General Motors in Calgary, Alberta - Chervrolet Cruze 2012

I bought a Chevrolet Cruze 2012 from main GM dealer Calgary, end of July 2012; Dealer's sales pitch was disgusting, though my wife made her mind buying this car. Later we found, they didn't disclose about block heater which doesn't comes with Ohio manufactured ones. We live in Calgary and all the other car companies like Toyota, Honda, and Ford etc provide block heater with their vehicle. Second major problem faced was during august 2012, we started hearing small click while using brake. We thought it was brake pad and we reported immediately to the dealer. Their service manager did test drive and found the same sound. He told us it will be fixed. We took car once service done, they said certain parts (caliper) has been replaced which is worth of $300.00 and I am exempted paying the same because of warranty. After few days’ again same sound occurred, it shows clearly that it wasn't fixed. Now they have passed the buck towards GM engineering team and till now it hasn’t been fixed. Representative from GM Canada calls up very often and conveys me that they are looking at it and there is no safety issue and she is insisting me to close the file. Dealer should have replaced my car at first place, when the problem was noticed by them, it was only driven 1500 miles and now it is 4000 miles. Even now they haven’t fixed my new car issue. What should I do? Any suggestions Regards
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Review
#371745 Review #371745 is a subjective opinion of poster.
Loss
$20000

General Motors in Ontario, California - 2006 Chevy HHR Door Handle Failure x2

About a month ago, the drivers side passenger door handle broke upon routine use. As I was preparing to take it to the dealer over the Christmas holiday, my driver's side door broke as well. Doing an internet search revealed hundreds and hundreds of complaints about this problem. Chevy's answer? To ~finally~ issue a door handle kit so that the entire door panel doesn't need to be replaced. There is a TSA but my Chevy dealer "hadn't heard of it and a TSA does not mean a recall by GM." They were willing to do nothing for me. But this is an endemic problem to the HHR line and Chevy needs to take responsibility for the sub-standard part and correct the problem. This is a safety issue.
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1 comment
Anonymous
#1201825

I have a 2011 LT Silverado. I have purchased 8 new exterior door handles.

As of now I have 3 broke door handles currently on the truck. Chevy really should have done a recall or something. I have bought 3 new cars and 1 Used impala from Buckalew Chevrolet in conroe Texas. I wanted American made.

I will never buy Chevy again...

Review
#370736 Review #370736 is a subjective opinion of poster.
Loss
$500

General Motors in Burlington, Ontario - My new camaro's paint

I purchased a camaro in November 2011, the car of my dreams. After only 4000 kms I noticed some paint missing inside the fenders and I have to say that the car was garaged and not ever driven in the slush or gravel. I moved to Trenton from Marathon and went to see a dealer here. The first dealer didn't even put the complaint through, the second one in Belleville Ont put it through but called it road rash. I traded a Impala on this camaro and almost 100,000 kms no road rash and it was driven in slush and gravel. I then noticed on the side at the fins that the paint was all pitted. I believe it was caused by the turbulence created by the ground effects package that came from factory. Why isn't there a way to get those companies who were bailed out by our tax monies to come good on things like that. Does anybody know a govenment agency that could deal with this or do we have to sue.
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1 comment
Anonymous
#599206

Cry-cry-cry

Review
#370632 Review #370632 is a subjective opinion of poster.
Loss
$55000

General Motors/2011 Acadia

Our 2011 GMC Acadia (18,500 miles) will be in the shop for the third time as of tomorrow within four weeks. Each time it has been to a different dealer/shop for repair. The first two noted two very different issues, but it boils down to the fact that the vehicle has serious electrical issues. There are numerous complaints/threads about the 2011 Acadia regarding this issue, amongst others. We have contacted GM corporate/customer service (which takes us to Austin, TX) and have been given the run around ever since. The vehicle actually lost power when I was on the road driving recently. I had no power to go forward, and could only reverse. We have serious concerns now about the safety of this vehicle, and the Texas customer service department, District Specialists, Jamas and Shareef (not sure how to spell Shareef, but I will spell it like it sounds), and Shareef's supervisor, Josh (512-386-0692), have done nothing but brush us off, leave us waiting on the phone for an hour (literally), tell us they will call us back at a certain time and then do not follow through, and give us attitude. The car is still not running correctly. Today Josh - who refuses to give his last name, refuses to give us the name of his boss and tells us we can't go above him, tells us to take it to the dealer (again) and if we are still not happy, they will look into swapping it out. Josh refuses to tell us what that process includes, or how long it may take. Keep in mind we have already been told this by Shareef, so they seem to like to keep pushing you off in efforts to not deal with you. Not one of them has seemed overly concerned about our safety. This is supposed to be our family car (three kids, two dogs), as well as our mountain car. We live in CO and are in the mountains about 2-3 times a month. What if the Acadia had shut down on us, or slipped out of gear like it did the first time and would we were unable to move, on a steep grade? Or on the mountain highways in general? The chances of us being hit and potentially killed are very, very high. There are very few places to pull over and people tend to drive fast. We are highly disappointed with the individuals we have dealt with in Texas, as well as Ramone who works for a Chevy dealer (who were supposed to have fixed our car this last time) on 120th Ave. in Broomfield, CO. Ramone seemed to think that the car shutting down on me on a highly traveled road was somewhat normal and a ''safety feature". He said all cars have problems, and we should just expect them. Needless to say, the run around and lack of general interest in our situation makes me seriously question the product I bought from GM, and GM all around. I should have bought the Nissan Armada. We are sorry to have given GM our business at this point. As a side note, each dealership who was supposed to have 'fixed' our car (GMC in Glenwood Springs and Chevy on 120th) returned our car back very dirty. Grease marks on the drivers passenger door and wheel (Chevy), and tons of dust and debris coating the interior of our car, which indicates they left the windows wide open (Glenwood Springs). Ramone at Chevy offered us a 'coupon' at a local car wash, but did not seem to care or think it was bad customer service to give us back the Acadia more dirty than initially was. Terribly customer service experiences all around.
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Review
#366865 Review #366865 is a subjective opinion of poster.

General Motors in Houston, Texas - GM terrible customer service. Buy a Ford!

Update by user Jan 10, 2013

Still refuse to help.

Contacting GM customer service was a waste of time.

Original review posted by user Dec 10, 2012

I just spent $4,435 to repair a GM defect that they refuse to take care of. The fuel injectors on the diesel LB7 motor are known problems. GM will only repair if it happens within 7 years or 200K miles. I have a 2003 GMC with 120K miles. GM would not repair. Had to spend $4,435 on a truck worth $12k. I will never buy another vehicle from Obama motors. Our tax money bailed them out and then they stiff their customers. Never again you *** My wife and I have always bought GM. Not any more! They cater to the Chinese and screw their American customers. Bunch of paid-off union traitors!
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2 comments
Anonymous
#599209

get real-----120,000 miles and you think gm should pay --your a dreamer and part of whats wrong with america---u should have could have done the work yourself and saved a bundle-but that takes "effort".....when citizens don't act fairly-and expect handouts-then angrily buy a toyota----then in time -we end up with a screwed up USA just as it now is-bankrupt-----way to go !!

Anonymous
#580445

Shut up crybaby! Did you ask for a case of kleenex to dry your eyes?

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Review
#366376 Review #366376 is a subjective opinion of poster.
Loss
$4435

General Motors in Germantown, Maryland - *** spare tire winch broke on my truck

I TRIED TO LOWER THE TYPICAL *** GENERAL MOTORS IDEA OF A SPARE TIRE WINCH THAT HAD NEVER BEEN USED,AND IT WOULD NOT WORK. SO I SPENT THE BETTER PART OF A DAY TRYING TO CUT THE THING DOWN WITH A TORCH. BUT IT WILL NOT HAPPEN AGAIN BECAUSE I TRADED IT TWO DAYS LATTER ON A DODGE. SO GOOD BYE GOVERMENT MOTORS.I WILL NEVER BUY A PIECE OF JUNK WITH YOUR BRAND NAME EVER AGAINE,I WILL WALK BEFORE I DRIVE YOUR JUNK.I HOPE YOU BUMS GO BELLY UP AND HAVE TO SELL OUT TO NORTH KOREA.
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2 comments
Anonymous
#1000477

I have a 2010 gmc,the rod that is used to drop the spare does not line up.Guess what?Im out of luck.Even though it was a known problem,they did not issue a recall.$260 for the drop carrier and 1.5 hours labor.I,ll just cut it off,and chain the spare in the box.good bye gm

Anonymous
#833455

all spare tire hoists will rust and seize if you do not oil them once in awhile no matter what make of truck.let me guess you have never turned a screwdriver or wrench in your life. maybe your mamma can help.man you give truck owners a bad name!!!!

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Review
#364268 Review #364268 is a subjective opinion of poster.
Loss
$300
picked up my 07 silverado on a sat afternoon completely happy sun moring i started the truck it had a mainbearin noise by monday iwentback to jim trenary of union mo asked them to give me a diffent truck they refused said they could take the truck in on trade same as i...
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1 comment
Anonymous
#855011

Tale of woe with my Chevy Silverado,

If you don’t want to read this entire tale of whoa then let me sum it up here. Your Chevy truck may rust out to the point of being pulled off the road because of rust in as little as 84,000 miles making it a loss for resale or trade in.

I’ve had a Chevrolet Silverado since 2003.

I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isn’t about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings.

No, that’s another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, I’ve put in about $7000 of non maintenance work and parts into it. Yes, it’s going on 11 years old now but it’s only got $84,000 miles on it and it pretty much looks near new from about ten feet away.

The other day I took it to my service station for an oil change and inspection.

It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points.

So, I’m stuck with a truck that looks great on the outside but has a rusted frame that makes it ‘junk’ status in a trade-in and unsellable privately as it’s not inspected.The vehicle has what I figure as half of it’s mileage. I’d expect to get at least 160,000 miles instead of the 84,000 it currently has. Why?

Because even though I do live in the snow belt in Maine where road salt is used. I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.

I called GM. All I’ll say is that I got a case number and promise of being called back. That never happened.

I called and got another case number as there was no record of the first with the promise of a call back. That didn’t happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them.

That didn’t happen. I called again. My case number was classified as ‘issue resolved’. My last tussle with GM was a flat “you’re over warranty so there’s nothing we can do”.

Two weeks to get that final answer. So what was I hoping for? A deal on a new vehicle? Some repair funding?

An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it?

Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyota’s expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle.

So, a warning. If you’ve got a GM vehicle and have been happy with it like I have with my older tahoe, well that’s wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before you’re ready. With GM, It’s a *** shoot.

Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time. Look for used trucks on Craigslist.

You’ll see a bunch. 2/3 of them a Chevy’s.

When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

Review
#364149 Review #364149 is a subjective opinion of poster.
Loss
$25000