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General Motors in San Francisco, California - False gas gauge readings in GM cars & trucks

The fuel level sensor located in the gas tank has failed prematurely on thousands of GM cars and trucks. This failure leads to a false reading on the vehicle's gas gauge. This is not just a nuisance. It is a safety issue. Running out of gas unexpextedly can create a dangerous situation for the driver of these cars and other drivers around them. GM has offered to pay for only half the repair cost. BS! They need to do a full recall and cover 100% of the repair cost. Voice your concern in writing to: Daniel Akerson, Chairman and CEO General Motors Company 300 Renaissance Center Detroit, MI
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#284729 Review #284729 is a subjective opinion of poster.

General Motors in Riyadh, Ar Riyad - SRX 2011 Complain

I have a terrible sounds in my care and I am suffering a lot from this new car . My car was in the dealer Work shop for more than 3 weeks without any action to fix it. Now they said I need to wait the spare part from GM HQ , without any expected date. Even the sound become more than before after I got it from the maintenance. I have raised a complain to GM Meddle East in Dubai without any benefit. Now I am looking for your support ,, Appreciate if you send me the contact for the mother company GM in USA so I can communicate with them ,,
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2 comments
Anonymous
#395239

you are right , i think i will do so ,,

nikalseyn
#394955

The only solution I can offer is to sell the car as soon as possible and get a good Japanese car like a Honda, Toyota, etc. GM does NOT make very good cars anymore.

You could try a Ford, but I don't know whether you can buy a Ford in the desert like you apparently live in. Ford still makes an ok car, but the Japs make a better car.

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#282987 Review #282987 is a subjective opinion of poster.

General Motors in Washington, District Of Columbia - GMC SIerra 1500 Transmission failure

I purchased a GMC Seirra 1500 with all the upgrades and a 6.0 liter engine. My vehicle had 100200 miles and 2 days out of warranty. GM does not want to warranty the transmission. They want me to pay a dealership to diagnose, the diagnostic is 220 to check the fluids and additional if it needs torn apart. They have the paperwork on there side, they did say that they would try and help after they found out what was wrong but would not tell me what is covered. My mechanic says the internal gears are gone, if I knew they would cover this I would send it to them and pay the diagnostic. I have a fleet of 8 work trucks mostly Fords and Dodges, I can honestly say I will never purchase a GM product again. I will also tell anyone who will listen to by any product but GM. This was a 42,000.00 truck and it has been a disappointment.
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1 comment
Anonymous
#386768

Buy KIA 100k miles guaranty but your car was over 100k. Let wait for cars from CHINA, they will offer lifetime guaranty.

:roll :? :zzz

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#279646 Review #279646 is a subjective opinion of poster.
Loss
$4500
Well it's a long story but to sum it up we bought a 2007 Chevy 3500 Diesel Dully from NU Car in Delaware in Jan 2011. Well after having in the shop over and over again for the same turbo problem the mechanics kept replacing the turbo sensor instead of the turbo, now...
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4 comments
repstein
#608722

I have always wanted to own a Cadillac. I look at the Cadillac brand as the absolute pinnacle of what the General Motors company is able to manufacture. This is my third vehicle I have leased in the last 5 years, and I have continued to stay with the brand because I find their vehicles to provide that signature "ride" and luxury that one would expect.

In November of last year, as my 2010 SRX lease was about to expire, I already had my mind set on leasing a 2013 vehicle. I had done my research, and the thing I was more excited about than anything else was this new, revolutionary tech product called CUE. Being a huge gadget freak who needs to be the first to own everything new in tech, I wanted the new SRX solely for that CUE technology. In fact, when I went to the dealership and said I was interested in the 2013 SRX, the dealer talked endlessly about how fantastic the CUE system was. No doubt, dealers had been properly trained to make CUE the main focal point when trying to sell these vehicles.

I couldn't believe how fast my level of excitement sank as I plugged in my iPod and found that every time I selected a favorite song, it played another. The way CUE handled playlists was atrocious.

Then, I was amazed to discover that upon trying to make a phone call, shortly after entering the vehicle, that I kept getting "the device is still attempting to initialize" response from the CUE system.

Of course, now all of us know that the biggest problems the CUE system faces are all caused by some engineer's bright idea that none of the information from your phone or iPod should be permanently stored in its database. Every time you enter and leave the vehicle, the CUE system has to reindex itself and re-upload the same information over and over again. This is why you can't make a phone call in the first 5-10 minutes of your drive. This is why if you have an iPod with thousands upon thousands of songs, it can never upload it all fast enough for you to be able to play the song you want.

Who looked at this kind of functionality and thought it was workable? Even worse, how the *** did Cadillac green light these systems to be installed in their vehicles?

Before I get to the meat of this story, I have to give credit to the CUE team. Not only have reps participated on this forum, but I have their direct phone number and have been invited to call them anytime that I have concerns.

The problem is, as much assurance as we have received that they are looking to fix these issues, I don't think there has been a clear roadmap of what is going to be fixed in the update due this March (which was originally supposed to be due in January). If you look at the latest press release that GM has issued, you may think that a major fix is on the way -- and you would be right. But exactly what is being fixed? I see nothing about iPod incompatibility nor the fact that you can't make a phone call as soon as you get into the vehicle. I talk to a CUE rep on the phone and I am told that perhaps these problems can't be fixed without the addition of a hard drive, and another CUE rep talks about flash storage capability. In other words, the stories change pending on who you approach at CUE.

Still, I give the CUE team a huge amount of kudos. At least they are trying. I can't seem to say the same for GM Executives....

I decided to write a letter -- an actual typewritten letter that you put a stamp on -- to Daniel Akerson (Chief Executive Officer) and Robert Ferguson (GM VP of Cadillac). I questioned how the CUE system, with all its bugs, was ever approved for placement in their company's flagship line of vehicles. Not an unfair question to ask, given the fact that people who buy a Cadillac expect the very best from the brand. You just don't throw in some cool-looking dashboard entertainment system without making certain that people who pay good money for a product have to spend their initial months of ownership coming to a forum like this and complaining about how it doesn't work.

And you know what? I wasn't expecting that my letter would actually be read by Mr. Akerson or Mr. Ferguson. But I did expect that I would get some sort of professional, concerned response from the team that stands behind the Cadillac brand.

Well, the response did come in the form of a phone call. I hate to sit here and insult the people that are hired to deal with consumer complaints at Cadillac, but I felt as if I was dealing with someone who had no right to be in that position. The individual that called me seemed to be the kind of person I would talk to if I were calling the complaint line at my local Target store. I am certain the woman I spoke with was nice, but it was very apparent to me that she was uninformed, and was simply someone who was working in a call center so far beneath the Executive level.

After pouring out my heart in a letter about being unhappy with the CUE system and that Cadillac should be ashamed for putting it in their flagship brand, the response I got was, "There is nothing we can do for you." When I asked if my complaint had even reached the Executive level, the response was something like, "Well, your letter did reach the Executive offices." Really? And they had someone like you contact me to say "There is nothing we can do for you?"

Actually, after repeatedly voicing my disgust for the response, I was given some sort of compensation on service. It was a nice gesture that I would not have gotten without the objections I raised, but I am afraid the entire experience has left me somewhat "cold."

Listen, there may be some of you who think I am making too much of this in light of the fact that the CUE team is trying.

My continued frustration is that the answers to exactly what has been fixed and what has not, is still not clear. Now three months into the ownership of my SRX, I still can't make a phone call and I don't even use my iPod, because I can't.

Listen.....perhaps some of you can relate to what I am about to say....

One of the places I find the most solitude is in my Cadillac. As I drive to and from work, I immensely enjoy the ride beneath me. It is my time to relax, enjoy the drive, make a phone call or two, and enjoy the large collection of music I own on the vehicle's sound system. The most pleasurable part of my day is often the time I spend in my SRX.

But you know what? I can't listen to the music I want because the CUE system can't properly play music from iPods with large libraries. I can't make a business call without having to wait 5-10 minutes for the vehicle to initialize. This is not the kind of problems that customers who pay a premium for a vehicle like this should have to deal with. Furthermore, I would hope for more direct answers from the CUE team as to whether these problems will definitely be fixed. Lastly, the one thing you don't want to hear when you bring the complaint all the way to the top of the GM Executive chain is, "There is nothing we can do for you."

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#279536 Review #279536 is a subjective opinion of poster.
I bought a cert. used 08 Denali about 4-6 months ago. I am told I need new brake pads only after driving under 8k miles. When the dealer I bought it from cert it they said it had 8mm of brake pads. How can I go from 8mm to nothing in under 8k miles? Before this I...
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1 comment
Anonymous
#399393

I fought GMC and I won. Not happy about wasting time but I filled out a form online at the BBB and GM contacted me the next day.

It took 3 weeks to review my case and the refunded a check for the new brakes.

I am not happy witht he way they treated me but in the end I got what I asked for all a long. Mark one down for the consumer.

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#277818 Review #277818 is a subjective opinion of poster.
Loss
$600
2011 camaro with currently unknown engine problem at 32k miles. Dealer claims engine failure due to neglect. Changed oil ourselves but can't find the receipts. GM is backing dealer and will not repair under waarranty. They offered to repair it at cost to me ($6800) but...
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6 comments
Anonymous
#631369

you got a piece of chevy aka SH.IT.

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#276822 Review #276822 is a subjective opinion of poster.

General Motors in Livingston, New Jersey - 2010 lucerne cell leaks/trans leaks, constant repairs

September had all oil seals replaced. took 2 weeks to get parts to fix. Told go ahead and drive it's not that bad. November they are leaking again and now the transmission line is leaking. told by dealer on 11/16/11 that the parts would not be available until Monday the 21st. Less than 19,500 miles on this 2010. bought it new. have always owned a GM, found out that numerous owners of this vechile have had this problem. I have always been a lover of GM cars and trucks. Now I learn that these parts are made in China. I want my American car to have American parts, made by American workers.
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#276010 Review #276010 is a subjective opinion of poster.

General Motors in Washington, District Of Columbia - Michael John Dunphy--I am stepping up my battle against GM

for murdering my cousin, Lucas Piantieri in a Chevy Corvette. J"n"M Squared Ecosystems team of web designers will be building a totally seperate web site coupled with the charitable giving web site set up for Lucas and his family this past March-April. GM.com recieves approximately 400000-50000 hits on a monthly basis and I have been assured that this stand alone coupled web site will generate at least 10% of that number on a monthly basis. That is 40000-50000 people that will become aware of the murder of my cousin, Lucas Piantieri in a Chevy Corvette on a dry road with a race car quality driver behind the wheel. Maybe then, we can all help out by donating some much needed money to this devastated family 3 yr. old boy and new born girl--no insurance. Maybe the GM murderers will contribute as well----listening GMs CEO, Fred Fraum, Russell Dow-Dow, and of course and especially, ESISs Sean Kelly--lead negotiator for ESIS--GMs ultimate protector and reinsurer!!!!$$$$. Again, I am not leaving this situation until some modicum of justice is done!!!!$$$$.
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#274195 Review #274195 is a subjective opinion of poster.

General Motors in Buffalo, New York - Cruise Control

I purchased 2012 Chevy Cruze LS. Love it. But---I would like to get cruise control installed on steering wheel. When will that be available. It,s frustrating your dealer can,t answer that question. That,s whats so upsetting. Your told you can,t get this accessorie at this time. I only want to know when, and price . Do you think GM cares. Because lots of customers want the feature they gave to 2011 Cruze LS car,s. And the customer. Who can bettar answer this simple question. Because the dealerships have no idea when it,s available. The customer should always matter. And perhaps you can give the dealerships bettar information, rather than the song and dance they have to give you.
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#273958 Review #273958 is a subjective opinion of poster.

General Motors in Kenton, Ohio - Talked me into buying a worthless moneypit.

I have a 2004 Chevy Monte Carlo. I have owned the car for about 1 and one half of a year and have had nothing but major problems with the car. In fact I have sank more money into repairs in the past year and a half than I have paid on the car! Within the first week I put new front brakes and rotors on and gave an oil change (no biggie expected maintenance), but then at two weeks it was the fuel injectors and filter, then an EGR valve (costing in excess of $500). Then about 6 mths later the car started making this gurgling noise and leaking anifreeze... turned out to be the exhaust manifold. It needed fixed a result of the *** dex cool chevy uses. The dex cool actually broke down at less than 100,000 miles and rusted out everything (about $1500 for repair). Since then I have not been able to drive the car for more than 1,000miles at a time without it breaking down. Had to have the same coolant hose replaced twice so far because it keeps popping off and just paid $211 today to have the heater control module replaced. Besides that the car continues making the gurgling noise and leaking antifreeze from an unknown place. I cannot even drive it and definitely cannot afford to keep fixing it so I am very upset!
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#273695 Review #273695 is a subjective opinion of poster.
Loss
$10