Latest review first
General Motors in Rio De Janeiro, Rio De Janeiro - New car with motor problems
In early January this year, I bought an Agile LTZ model 2010/2011 complete version, in a concessionaire called Super VeÃculos (Rua Uruguai, 140 Tijuca, Rio de Janeiro-Brazil-RJ) and I received it on 14th january, 2011. I opted for a new car wondering have no problems with maintenance for a long time and for GM because of its credibility. I performed a test drive in Agile, I liked the vehicle and decided to buy it. Since we got the car, I was surprised that the air conditioning sometimes seemed to stop working and that the light of the fuel injection was on. I took the car to the concessionairep and the problem was "solved." I took the car again and after few days I had another "surprise": the problems reappeared. Once more I took the car to the concessionaire and they did another "repair". I took the car again and after a few days the problems reappeared, including one more defect: the horn stopped working. On February 15th once again I took the car to the dealership where a problem was detected in the vehicle, specifically in the cylinder head. Chevrolet has provided me a spare car, but since then, no one can solve the problem of my car. I'm tired of going to the dealership and call Brazil (08007024200), for news. This creates a huge inconvenience for me because instead of working, I'm wasting my time between phone calls and coming and going outside and the stress of never reaching a solution. According to the workshop of the dealership, many GM engineers form SÃ£o Paulo, are poring over my car trying to solve the problem of a single cylinder head for more than a month. I am a mechanical engineer and I think the problem is cyclical and not the motor. The motor is standard and the cylinder head too. According to Super VeÃculos (the concessionaire), they already changed the cylinder head, but the problem continues. I do not want a new motor rectified (I even don't know if this happened). On 16th march, 2011 , when I got home, I received a telegram from Super VeÃculos (sent by post sales manager for Wilson Dornelas) stating that my car was ready and that I should go get it. On 17th march, 2011, in the morning, once again, instead of going to work, I went to the dealership. I was welcomed by Luiz Henrique mechanical technician who informed me that the sales manager post sales Wilson Dornelas was in a meeting but that he could receive and deliver the car. We asked what had been done and he informed me that they identified a gap in the motor. So they sent the cylinder head for more accurate measurements. He said that he drove my car and that it with a good performance, but it had a vibration in the motor, which was normal for a 1.4 Econoflex motor. I asked him to open the the car and I could see that the motor was really trembling. Then I asked him to show me the operation of another Ãgile motor, similar to mine, in order to compare it. He took me to another Agile, started the car and opened the hood. I observed that the motor of this car was not trembling. Thus, I concluded that they decided to deliver the car even if the car operation was not perfect. Obviously I not picked up my car and I made another complaint by the GM phone. The truth is that I do not trust in my car and I regret that I have bought it. I Did not even know what procedures they have done in the car engine. I do not want a car with good performance but with a motor vibrating, cause I don't wanna pass for all this problems anymore in few months. As I said before, I bought a new car in order to having no problems with maintenance for a long time. Therefore, I request that my money back, the entire motor of my car be changed or change my car for a similar one. I bought the carin cash, it costs approximately U$27.000 and I'm not not intended to get running with a rental car indefinitely. I hope that my case is fast and that I should not be forced to seek my rights in court, press or anywhere else and I'm counting with GM International credibility and suitability in order to solve my problem. Best Regards,
General Motors in Sacramento, California - Asking GM to cover repairs for my 2003 Duramax
After all injectors were replaced under warranty with my truck having only 45k miles; turns out now with 80k miles the injectors are failing again. My local dealer has said GM will not cover these repairs. I find it absolutely unacceptable that after an incremental 40k miles that I should spend $5000 dollars to have the dealer replace them. I have a letter that references over 33 different service tickets on my truck. I am asking those who read this who I should send my letter to at GM where it it won't find the bottom of a trash can...... HELP !!
General Motors in Toledo, Ohio - Gm dealership: Employee price and GM rewards
We signed and drove away in our new 2011 Chevy Cruse last thursday. Today, on Saturday, the salesman calls and says......"Opps, we can't use employee price and Gm rewards". Isn't that their job? We have a signed contract and the car. He wants me to come on Monday with 1000.00 and resign all the contracts. What should i do? We feel like they baited and switched us. We weren't going to buy unless we could use our GM Rewards and it made the car under a certain price. They even called the bank and verified that we had the points. Please help.
General Motors in Hollywood, Florida - 2002 GMC Truck - Worst I have Ever Owned
I bought a 2002 GMC Sierra shortbed new from a dealer, and would not recommend GM products to anyone looking for trouble free quality. I do not yet have 100000 miles on the vehicle, and have had multiple issues such as rattles fron the steering assembly (GM admits there was a problem with a few years production models, and for about $400 there is a fix kit). Electric fuel pumps are an issue, but this too can be repaired for about $400 if you buy aftermarket and replace yourself. Electric windows come of track repeatedly, heater fan now only has two speeds, lost half of the instrument cluster lamps, the fog lamps disappeared in a brushless car wash somehow. I used to be a chevy man in my younger years, swore by em. Now I would not recommend these pieces of *** to anyone. Buyer Beware JP
GM/General Motors states that burning over a quart of oil in 1, 000 miles is within acceptible specs. The powertrain warrantee does not cover oil burn. I have owned a Honda, Acura, Ford, Toyota and even Dodge, have never, ever seen any type of oil consumption. I had a...
General Motors in Dallas, Texas - Complaint to Transport Canada
The cheap too easily broken interior plastic handle of the Chevy HHR is a real danger in case of an accident. The very fragile handle can break. This is why I filed a complaint to Transport Canada about this safety issue. I hope Transport Canada acts in a sense that GM does something about this. GM should be forced to make recall on this. And GM's attitude is even more dangerous as they sell only the whole interior trim for $370 when the handle is is worth no more than $50. Many people can't afford the repair. Shame on GM!
General Motors Unsatisfactory Customer Service
I ordered a Chevrolet Colorado Truck through my local dealership (Northern Neck Chevrolet) on December 28, 2010, the truck was promised to be delivered on 2/22/11. Today is March 8, 2011 and I still have not received my vehicle. I\'ve called GM customer service, the people were rude to me and told me something totally opposite of what they had told my salesman just 10 minutes prior to my phone call. This has been the most frustrating experience and very WORST buying experience I have ever had. This will have been my THIRD chevrolet, but now I am unsure as to whether or not I\'m going to go through with the purchase because of the treatment I received by your customer service department.
General Motors in Chatsworth, California - No part -2 months and waiting 2008 Saturn Vue
My 2008 Saturn Vue only has 22,000 miles on it and the A/C quit on us in December 2010. I took it to the dealer in January 2011 and was told that the A/C valve was broken and the part would be in in a month. We had purchased an extended warranty at the time we purchased the vehicle to avoid these kinds of issues but we never imagined we would be unable to get the problems fixed due to GM's lack of communication and supply of parts. I have been contacting the dealer every two weeks and I've been told now multiple times by the Parts Dept that this part is nowhere in the US and GM keeps tells the dealer they do not have an estimate on when the part will be available and it is on national backorder. It has now been nearly two months and this is unacceptable! Is GM unable to contact their manufacturer and press a little harder to get this part made? What is the hold up? We have owned GM cars for over twenty years and I can say that unless something changes quickly, we won't be buying another GM car ever again!
General Motors in New Orleans, Louisiana - Unavailability of Parts
My 2009 Pontiac G8 GT was in an accident on January 8, 2011. I had the vehicle taken to a private repair shop. It is now February 28th 7 days shy of two months and General Motors have still to yet produce the Airbag needed to complete the repairs for my car. In January I was told that the part was on national backorder and should be in within a few weeks. Week after week they say that it should be in the following week. Today I was told that the part should be delivered on March 14th. My patience has completely ran out not to add to the fact that I am incurring daily cost for a rental car because the repair shop cannot release my car to me without the airbag. After expressing my concern through many calls to General Motors I was referred to the "Regional Specialists" who was absolutely no help to me. He however did tell me that if I had chose a GM shop to repair my vehicle I could be reimbursed for my rental car costs. The only information that the "Regional Specialist" for Gm could give me was that the Part should be delivered on March 14th and the only other thing he could do for me is refer me to the back of my owners manual! For a company trying to improve its reputation with the public they are not doing well. I have always owned GM Vehicles but I am sure this will be my last!
General Motors in Hillsborough Township, New Jersey - The chevy impala is a piece of ***. The engineers design this mess cutting corners everywhere.
I bought a chevy impala in 2004 and it has been nothing but problems. I lost all guages just after the warrenty ran out. The wipers constantly need repair as screws come loose. I just had the car breatdown due to overheating. I decided to repair it myself as the dealers kill you on repair costs and this car always has something wrong. Big mistake trying to fix this piece of ***. I replaced the thermostat, and went to replace the water pump. The water pump cannot be replaced without the power steering pulley removed. Some genious decided to put one of the bolts to the water pump behind the pulley. So I went to get a wheel puller to take the pulley off. Guess what, you need a special pulling tool (another $50 one time use GM tool). Now I find the puller won't really fit very well between the pulley and the wheel well. My god a simple repair turned into a nightmare by really lousy engineering. I going to also need to replace the radiator in this car also as it is plugged up. This car is a classic example as to why people do not buy GM or American cars. they are a product of very poor design compared toe working on foreign cars especially made in asia. Folks, I have bought american all my life but I am done trying to figure out how to get around constant design flaws. GM clean up your act! you have our tax dollar and you should stop suckering us in with multimillion dollar ad campaigns and higher some engineers that know what the *** they are doing.
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