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General Motors in Houston, Texas - Wrong diagnosis and arrigance cost me 33 days without driving my camera

After my 18th. new car from General Motors I expect to be driving a Ford from now on due to Lone Star Chevys wrong diagnosis and General Motors arrigance.I was 33 days getting a headlight plugned in and even then I had to take the car to another dealer to get it fixed. I asked for rembursment for the rental car and was told that this did not cause the car to be inoperable .Thats not exactly what the DPS officer seemed to think when he stopped me for no headlight. I contacted the BBB Auto line and was told thi did not fall under their guidelines.
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#206694 Review #206694 is a subjective opinion of poster.

General Motors in Reston, Virginia - Can't get GM to correct transmission under warranty

I've bought my last GM vehicle and solely because their corporate customer service stinks, and so does my 2008 Equinox. We have a "knock" in the transmission upon acceleration and two different GM dealerships have driven this boat anchor, and both repsonded with "Wow, I've never heard anything like that before". And......GM in their ultimate wisdom has responded by saying...get this....."That's just normal operating condition for that transmission". So I suppose that either the two differnt dealerships that test drove the vehicle (we were sent to the second one by GM) have technicians that don't know the "normal operating condition" of a 2008 Equinox after 3 years, or.........GM is denying anything is wrong and does not want to fix it properly. I can only hope that the transmission blows up while still under warranty, in which case they will have to repair the "normal operating condition" that caused it. In the meantime, I am making everyone that I speak to aware, that if they buy an Equinox and the transmission makes a knock....not to worry....that's normal. It will go away when you trade it in. Good thing they let me know that, so I can tell the Ford dealership about it when they hear it during the test drive when I trade it in. Good bye GM, Hello Ford.
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#205894 Review #205894 is a subjective opinion of poster.

General Motors in Greenville, South Carolina - GM Passlock System Nightmare

GM Chevrolet Passlock Security System Nightmare goes on and on: And how much money did we just lend GM ??? GOD !! Despicable !! I read too late all the horror stories about GM cars that never start, that just die on the highway, doors that lock without anyone pushing a button, women being left stranded in dark garages and parking lots miles from home because GM will not recall, or offer a solution for this sorry Passlock system. I thought I was the proud owner of a GM Malibu. It now sits in my front yard. I won't be going anywhere in it. I wouldn't trust it to my mail box. The heart beat of America !! What a joke !!
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#205184 Review #205184 is a subjective opinion of poster.
Loss
$6000

General Motors in Owasso, Oklahoma - Horrible customer service at GM and local dealership

On Tuesday, 10/19/10, my 2007 Chevy Uplander wouldn't start. This has happened before. We did not think it was a battery problem, because while it won't start, the lights and horn are still working. We were able to get it started by jumping it. Since this is a recurring problem, and I travel back and forth to graduate school at night several times a week and didn't want to take a chance this might happen at my school 45 minutes away, I contacted GM to see if this issue would be covered under our warranty, and I was told by Audrey (I do not recall her name but this is what the numerous people I've talked to since then have told me) that "anything except a battery" would be covered under our Powertrain warranty. Based on that information, we took the Uplander and had the battery tested twice. Twice it tested as working fine, and the alternator tested good also. Based on those results, and what I was told by Audrey that anything except a battery would be covered, I took the van to Classic Chevrolet in Owasso. We would only take a vehicle to Classic Chevrolet for warranty work, they are overpriced so I would never have taken the car there without knowing what Audrey had said and knowing that the battery tested fine. I explained to DeWayne Brannon in the service department everything and showed him the battery test results. The next day I got a call from DeWayne, asking if I had a minute to talk to his mechanic, which I did. The mechanic said "I want to say this is a battery problem, but the tests aren't supporting that". He said that the van was starting fine for him, so he wanted to keep it for a couple days to see if they could replicate the situation where it wouldn't start. I said that was fine. On Thursday, 10/21, I got a call from DeWayne. He told me that they thought it was a battery problem, even though the battery tested fine twice. He said they did get it to fail the test twice, by leaving the van doors open and lights on long enough to run down the battery. In addition, he said his mechanic "doesn't like the key" so they were recommending replacing the battery and key. He said we would be able to replace the battery probably 50% cheaper somewhere else, that they were high priced on that. He gave me the price, which was approximately $330, I cannot recall the exact amount but that was total for the battery and key. I said I would have to check with my husband and call him back. I did call him back shortly, and asked how much it would cost just to replace the key; he said approximately $59. He then said "At least if we replace the key then IF THIS HAPPENS AGAIN, we'll have eliminated the key". I then asked if we had them replace the key, do we have to pay that $100 diagnostic fee, because they weren't sure the key or the battery was the problem and it could happen again. He said he'd have to ask the mechanic, and he came back and said yes, we'd have to pay it so our total for just the key would be $159. I said I'd have to talk to my husband and call him back; I also said I was at an appointment so it might be a couple of hours before I could call him back. At no time did I tell him to replace the key or the battery, I said I would call him back. When I got home I called GM and explained what was going on, that we only went to Classic because we knew the battery was good so the work would be under warranty, and that we were being charged a diagnostic fee when by DeWayne's own words they didn't know for sure what the problem was. I finally spoke with a supervisor who said she'd call Classic, get a definite diagnosis and call me back. I explained that it was our kids' school break and we needed to go out of town, so I needed a quick resolution. I also called the dealership where we purchased the Uplander, Marc Miller Pontiac in Tulsa. I spoke with the service department and a used car salesman. Both individuals said we would not have been given an after market key when we bought the van (as DeWayne said we had). I explained everything to the people at Marc Miller, and both of them said that Classic doesn't know what the problem is, that they were clearly guessing. Which is what I thought also. While I waited for the GM supervisor to call me back, I got a call from DeWayne at Classic, telling me my car was ready. I was shocked, I asked what they did to it - because I hadn't authorized them to do anything, I had never called him back. He said they fixed the key. I questioned him again on the battery and he admitted it did test good for them twice, so they really didn't know what the problem was. But I was going to have to pay $159 to get my car. If DeWayne misunderstood me, because he is an older gentleman, I understand that, but I never authorized any work done on my van. Apparently the rep from GM tried to call me while I was talking to DeWayne, because I had a voicemail stating that the supervisor from GM had tried to speak with the service manager at Classic and was told he was in a meeting "all day". This was clearly not true because I had just spoke with him, and when I went to pick up my car I saw the service manager in the building, not in a meeting. At this point I felt I had no choice but to pay the $159. We had to leave town and couldn't just take the loaner car. My husband was already out of town, and when I walked into that dealership I could not argue with them. If my husband had been able to go, this whole thing might have been different, but I felt intimidated and forced to pay just to get my car. The GM rep played phone tag with me until Tuesday 10/26. I finally called GM on Tuesday, 10/26 and insisted on speaking with a supervisor. It took several phone calls to GM, because the reps that initially took the calls all tried to send me to Audrey's voicemail, even though I was calling because of the phone tag that had been going on for days. I finally got a supervisor who basically told me there was nothing they were going to do for me, even though Audrey had told me the work would be covered, even though we did not get a diagnosis, and even though the work wasn't authorized. He did put me on hold, and when he came back he said he called Classic, and that DeWayne had told him the diagnosis was a faulty battery, and that I had authorized the key to be made. This differs from what DeWayne told me, that they didn't know if it was the battery. And basically they are saying I'm lying about not authorizing the key. Lying, and going to all this trouble over a $59 key. When I told the supervisor that I absolutely did not authorize that key, he said we would need to conference call with DeWayne. I agreed, even though I think that is pointless. I was on hold during that call for over 20 minutes, and finally the receptionist at Classic answered the phone. I told her I was on a conference call with GM calling for DeWayne, but it became clear that the GM supervisor had hung up. He was not on the call. At that point I hung up. If it was a mistake, the supervisor should have called me right back, because we all know it's impossible to get back to the same person at GM if you have to call back. He could have easily called me back and resumed the call, but he didn't. Clearly customer service is not a priority for GM. Every time I contact GM I'm placed on hold for long amounts of time, I'm transferred to voicemails and finally hung up on. This has taken up a lot of my time yet I've got no resolution. The poor customer service I've gotten from GM is in addition to the problem with my initial conversation with Audrey about the warranty, with me being told it would be covered when it wasn't, the lack of diagnosis yet the charge for a diagnosis, and the fact that I never authorized any work to be done. If it was just one of those issues, that would be different, but this has been a disaster from the minute I contacted GM, and it is unacceptable to be treated this way by GM and by a GM dealership. I am at a loss as to how such a huge company would allow this to go on for so long, not just poor customer service but a complete lack of customer service, lack of respect for my concerns and a complete lack of common courtesy. Sheri Henning
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2 comments
Anonymous
#255808

We have had horrible service at Wayne Neal Chevrolet in Commerce,Ga.The service technicians are suppose to be certified,But I'm not sure about that!!The service manager or the general manager could care less.They won't even return your phone calls.I can't believe that GENERAL MOTORS has dealerships like this!!No wonder their losing so many sales if their not going to back their products!!!

Anonymous
#206223

I have had horrible service with my mom's car at Snell Motors in Mankato, MN. She has a Pont. Vibe and was recalled and I honestly am not sure that they even fixed it.

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#205164 Review #205164 is a subjective opinion of poster.

General Motors in Alpharetta, Georgia - GM TO THE RESCUE

don't worry consumers, I use to work for gm for 15 years, they took over americredit, and americredit practices will soon be coming to an end. the rude speaking to the customers, speaking with dangling participles and bad customer service will cease. gm "does not play that" i have seen it time and time again working with them, they clean house. they are even reading these message boards and investigating......finally. in this economy it is alway better to try and help the customer, it is better to keep the payments coming in instead of taking the vehicle to an auction..hang tough
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#204816 Review #204816 is a subjective opinion of poster.

General Motors in Skokie, Illinois - OIL LEAKAGE FROM CAM COVER GASKETS

OIL LEAKAGE FROM CAM COVER GASKETS THAT REQUIRE REPAIR. 3.2L V-6 IN MY 2003 CADILLAC CTS. BLACK SMOKE WITH EXTREME BURNING SMELL FLOODED VEHICLE INTERIOR COMPARTMENT ALSO SMOKE STARTS TO COME FROM UNDER HOOD OF VEHICLE. PULLED INTO SAFE LOCATION FOUND HUGE OIL LEAK ON LEFT SIDE OF ENGINE AROUND VALVE COVER. COULD HAVE POSSIBLY STARTED A FIRE DUE TO HIGHLY COMBUSTIBLE OIL BEING BLOWN ON ENGINE BUT LUCKILY DID NOT CATCH ON FIRE. CHECK ON-LINE FOUND TSB 05-06-01-007A STATING GM KNOWS THIS IS A PROBLEM. "WHEN OPERATING IN EXTREMELY COLD WEATHER CONDITIONS. AND GM DOESN'T HAVE THE PARTS AVAILABLE TILL JUNE FOR MY CAR AND AT A COST OF 860.00 DOLLAR. PCV HOSE KIT, P/N 55558592 AND OIL FILTER CAP, P/N 12589430. SAFETY OF THE DRIVERS AND PASSENGERS SHOULD BE CONSIDERED CAUSE OF THE FUMES BEING RELEASED IN THE PASSENGER COMPARTMENT. SEVERAL PEOPLE I KNOW HAVE THE SAME PROBLEM AND THERE WAITING ALSO. A KNOWN PROBLEM AND GM SHOULD STEP UP AND ISSUE A RECALL ON THIS.
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1 comment
Anonymous
#264678

I have the same exact problem with my 03 cts and i totally agree they need to step up and make it a recall cause there are so many others with the same problem! Also if you google the parts u can get them for a little over a hundred and find someone to install it is gonna save you alot of money then giving it away to cadillac since they aren't helping us any!

Review
#204535 Review #204535 is a subjective opinion of poster.
Loss
$10000
Yesterday morning I started to hear a very loud rumbling sound in my engine so I went to my local GM to make an appointment to have my car looked at and repaired. I also ask to please check the rear brakes because they have been squeaking for over a year now. This...
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2 comments
Anonymous
#418448

Glad I saw the Zoey review. I too have bought a number of cars at far off dealerships and was considering one these folks had as well. I will not waste my time from over 1,200 miles away on them.

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#201728 Review #201728 is a subjective opinion of poster.

General Motors in Dora, Alabama - GM trucks poor towing results

I purchased a new 2007 Chevrolet HD2500 with the Duramax diesel engine to pull my RV. The truck pulled great, however, it broke down in transit SIX times in 34 months. Each repair was followed by the technician's assurance that the truck was fine. After leaving me and my family stranded on the roadside for the last time, I traded this on a 2010 Chevrolet HD2500 with the Vortec V8 engine. This truck is rated by the manufacturer to two 12,300 lbs. My RV weighs less than 10,000 lbs., however, this truck is completely incapable of maintaining safe highway speeds while towing. GM technicians have once again assured me that the truck is fine, however, it simply cannot pull the required load effectively and GM does not intend to help any longer. After spending a great deal of money and being a loyal GM customer, I am left with a truck that cannot safely tow my RV.
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1 comment
Anonymous
#196088

Well if somebody actually knew how to drive a chevy you wouldnt have that problem. So many city people now days think that they can come pull their camper and dont even know how to drive with a trailor!

Review
#200755 Review #200755 is a subjective opinion of poster.
I own a 2004 Chevy tahoe and have been in and out of GM dealers under warranty, and then again out of warranty. 6 times they told me it was fixed and the same thing would happen again. the "service 4 wheel drive light" would come on and it would not work. then twice...
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2 comments
Anonymous
#371428

I have a 2004 Chevy Tahoe, and at 110K miles, it started automatically placing itself into 4wd lo mode by itself, and also into NEUTRAL by itself. When i park the car and turn it back on a few hours later, it is back in 2wd and all is fine.

When the indicator light is on 4wd lo, the truck is not actually in 4wd lo, but the engine hesitates when i hit the throttle. very frustrating

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#200431 Review #200431 is a subjective opinion of poster.

General Motors in Ville Platte, Louisiana - GM - PassKey II

DR Zach: 1994 Oldsmobile 98 Regency: Security problems all dash lights work. Will not crank with key. Disassemblied steering wheel , power @ one wire, netural on other side. Parts store sez "Replace Ignition Starter switch = N/G " Did ignition key on for 10 minutes test = N/G. Did 30 minutes test = N/G; Did left power window down + 10 minutes key 'on' test = N/G. Back to your situation solder wires solution. Question - Black/White/Yellow wires twisted together & soldered ? Or solder each wire to its terminal? Strange as it may seems, BUT, 100 words to explain this problem is more than enough needed. Problem is auto will not start.
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#200109 Review #200109 is a subjective opinion of poster.