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General Motors in Ladd, Illinois - GM doesn't stand by their warranty
My 2007 Cadillac CTS eats oil at a rate of 2 1/2 quarts per 1,000 miles. Not leaking and not blowing black smoke. Took it to dealer. Their solution? Bring it in every 1,000 miles for them to top off oil at my expense (and of course, they need to use synthetic top-dollar oil) over a period of 6 to 7 months. Since I put 1,000 miles on the car every 10 days, that means I will have put some 21,000 miles on the car before they will even consider repairs! Their reasoning? They need to verify there is a problem! My solution? Sell this piece of *** and get a Honda! So much for buying American. No wonder GM is bankrupt.
General Motors in Van Buren, Arkansas - First grade education people 24/7 calls,after the account was closed
I'm pissed,when gm ac,hire people with elementary education and English is not their first language,and they expect you to their cars.week after week they waste so much paper and brochures. just begging you to buy their cars.OK so you go and buy (GM CAR) and then when it's time to return the car after the contract, is up.it seems no one in that office knows what to do.and keep sending you letters and calls 24/7 .to me,just bunch an educated idiots,just there for a pay check.no communication what so ever,it's so sad to know that a company that big would run such pathetic business like that.in my opinion ,I'm done with gm ac.too bad so sad gm,wont be buying gm cars ever again.
General Motors in Littleton, Colorado - GM does not stand by their warranty or their product
We have a 07 Cheverolet Silverado which we purchased new. It has the 5 year /100,000 mile warranty. We were on vacation towing our trailor that is made for 1/2 ton pickups and the rear end went out in Santa Fe NM. Our truck was taken to Santa Fe Cheverolt were they replaced the rear end which was covered by warranty. We got the truck pack and began towing home when the rear end went out again this time causing damage to the axle. They are willing to pay for a new rear end but will not cover the axle, they dsay it is owner abuse. Called GM customer assistance which was no help because they to belieive it is owner abuse. It was suggested by the dealership that we should probable not tow a trailor with this truck. Sorry if this is how GM warrants and stands by their product I do not ever want to buy another GM product and I will make sure everyone I talk with should not either. it has been almost 3 weeks and we still do not have our truck. they also i Believe put aftermarket parts in our vehicle which GM states they use genuine parts ofr warranty work. Go figure.
General Motors in Salt Lake City, Utah - 2009 GMC 2500 HD 4X4
I drove my 2009 GMC 2500HD 4X4 Duramax with only 5000 miles on a gravel road and the rocks thrown from tire rotation cut the speed control cables to both rear wheels. Warranty covered one but not the second cable. The placement of these cables in front of the rear axle which puts them in harms way. I had replacement cables wire tied to the brake lines which are run behind the axle housing where they belong. Seams like an engineering problem and should be re-called and under warranty. It might seam silly but my five year "automotive engineering" degree tells me I'm right. Why one and not the other under warranty ?? When I contacted GMC customer relations I was told, " the truck was not built to be driven off road". What mental giant told this person to tell customers that a 2500HD 4X4 truck should not be driven off road?? I live in the western desert where half of my driving is on gravel type roads. If I had wanted a "street truck" I would have bought a quarter ton rice burner.
General Motors in Fraser, Michigan - GM's gas pedal problem on '09 Impala
Two and a half months ago I bought a '08 Impala from a non gm dealership, the dealership is a 5 star dealership, gm will not cover my gas pedal replacement because its not a recall( yet!), it's the same problem toyota is having! Also I had my car repaired at Auto Lab a respected repair shop, GM is saying that all non gm repair shops are not good enough! The women i talked to at gm said that they have recalled the '09 and '10's but not mine- does that make sense to anyone!This is the LAST gm I'll buy!
General Motors in Los Angeles, California - 2004 GMC Duramax Diesel Emissions Defects $680.46 for mass air flow sensor for egr valve error code
Egr error codes come up told it's the mass air sensor causing it, Cost to install mass air flow sensor $680.46 does not guarantee the egr valves are ok. wont know till codes are erased and reset. OUT of warranty technically by 15 days.but not by mileage of 100k for california duramax diesel emmisions warranty(97320) GM states too bad warranty up. I think GM is grossly negligent in its part to curb emmissions. Should i notify the public via my tailgate expressing my concern, GM now has a higher than thou attitude now that they paid there governmnet loan back. Dont buy a GM product as i have fought with this one since new, steering column still knocks..imagine that..parking brake still might lock up after towing...
General Motors in Decatur, Georgia - No quality at GM
I own a full service car wash and detail shop. I have more trouble with GM products loosing mirrors, pieces of trim, wipers, etc. than any other brand on the market. I am only reporting what I experience. The leather is cheap, the external trim pieces are not attached properly, and the porous alloy wheels are not easily cleaned. And their premium brand "Cadillac" is no better than Chevrolet. Hummers are / were the worst. Ford, and even Chrysler seem to "screw" their vehicles together better than GM. And with the exception of Ford, nothing even comes close to the imports - even Hyundai and Kia put our a better product than GM. We should have let GM go under instead of bailing them out. Produce a quality product at a competitive price and you will survive. Just look at Ford. Otherwise, you have no business being in business.
General Motors in Wellesley, Massachusetts - Chevy won't pay for a defective harmonic balancer
my 08 chevy impala would lose the power steering every time it was wet out. The dealer wouldn't look at it. COuldn't fit the car in for an appt. After much research on line I found the problem & my mechanic fixed it. I wanted chevy to pay the $239. They refused because a dealer didn't do the work. Great scam the dealer refuses you get it fixed anyway and they don't pay. Bought 4 GM new in the past 7 yrs. Last one I'll ever own!! They would even have a supervisor return my call when I requested it.
General Motors in Fort Huachuca, Arizona - 2008 Malibu is a lemon and GM customer service department is horrible
In 2008 my husband and I purchased a Chevy Malibu. At first we were pleased with the vehicle but after a couple of weeks we noticed that the car was really sluggish and didnt have and "hitch in it's gitty-up." The car was still under warranty so we took it to our local GM dealership to get fixed. We were told there was nothing wrong with the car. Not too long after that the car came our of alignment and messed up a couple of tires. So, we put new tires on and had an alignment done. A month later, another alignment was neede. And again about 3 months after that. Then, the dash started to buckle on the drivers side. We finally got fed up and took the car back to the dealership where we were told that the buckling was from the air bag and there was nothing that could be done. And as far as the alignments go, that we just need to be easier on the car. The Malibu is driven strictly on Interstate and doesnt ever see rough roads. And about a month ago the check engine light came on. When I called the dealership I was pretty much told that I was making it up and that nothing could be wrong with the engine because the car is fairly new. Once the dealership got the car in to check it it turned out that a catalytic converter had gone out on the vehicle...which never happens! We had the worst time with the dealership as well as GM trying to get them to honor our warranty. And then we waited a week for the car to be fixed. The customer service dept at GM had no clue what they were talking about and didnt really want to hear any kind of complaints about any of their products or their dealerships. I will NEVER purchase a GM product.
I am NOT happy with my GM card. I'm am pissed off. I can not use all my G.M. Earnings. I am ready to buy a 2010 CHevrolet Silverado Pickup and I can only use $1500.00. Its not fair. The last time we bought a Chevrolet Trail Blazer we used $3500.00 in 2004. I AM...
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