Update by user Jan 04
Warranty was not honored on a 2015 Cadillac Escalade on the paint job. It is a 4 year / 50,000 mile bumper to bumper warranty.
The paint was peeling off the roof and hood with only 25,000 miles on the vehicle. I have 28,869 miles on it today. I don't understand why it is not covered.
I would like my $2,144.28 money returned for myself having to take matters in my own hand. Thank you very much.
Original review posted by user Jan 03
I bought a 2015 Cadillac Escalade, brand new off the showroom floor. This model has everything which cost $87,000 and purchased from Ed Morse Cadillac dealership in Brandon, FL.
I have a 4 year / 50,000 mile warranty which is bumper to bumper. The paint is pealing off on the roof and hood with only 25,000 miles on the SUV. It was poorly painted, with very little primer and paint. I spoke with Ed Morse's service technician supervisor and he said is was not covered under warranty.
I also spoke with General Motors and they said Ed Morse will not warranty the vehicle. Ed Morse always does routine services to my vehicle. I have taken matters in my own hands and getting it repaired.
The total cost for the repair is $2,144.48. I will not buy another Cadillac Escalade nor would I recommend any of my family and friends to buy a Cadillac.
A disgusted consumer
Reason of review: Warranty issue.
Monetary Loss: $2144.
Preferred solution: Let the company propose a solution.
I didn't like: That warranty was not honored, And the paint was bad, Repair myself.