I purchased a beautiful and expensive 2008 Cadillac CTS. It is well maintained.
Then all of a sudden my wife, my 3 small children, and myself started coming down with respiratory illnesses, and sinus ailments. Then around the same time I noticed the inside of my Cadillac having mildew and mold. So I looked to the sunroof and couldn't understand why as I have cleaning the drains every six months are suggested. It leaked down the A Pilar and into the trunk and floorboards of the car after a rain.
It was quite bad actually the smell was horrendous and the car was getting to be such a health hazard that we got sick everyone we got in it. I reached out to GM several times and they said get it evaluated at the nearest dealer at my cost of course and in the next sentence they would say your car Is out of warranty sorry. I took it to the dealer and they kept it for 5 days for a leak test and said the entire sunroof module including the glass needs replaced at the sum of $2600 not counting the abatement and replacement of the interior that has mold all throughout. I asked why the glass had to be replaced nothing is wrong with the glass, and they said it needed to be or it will continue to leak.
I didn't know intact glass can go defective, but this is what I was told. I was also informed that they noticed my fuel pump is spraying out fresh gasoline above the fuel tank and it needed to be replaced at the tune of $1400. Now were at $4000 worth of repairs and the mold still exists! I was given a claim number from GM and was told somebody would contact me and of course nobody has.
These are just canned responses to avoid handling the issue. The car is a very well-maintained it is beautiful in every way, but one has to wear a respirator to travel anywhere in it or face being deathly ill. I spent extra money to buy a top-of-the-line vehicle and to me this is not a maintenance concern this is a safety and health hazard concern, yet GM wants to turn a blind eye. How does GM expect repeat business when they know they have expensive luxury vehicles out there that are unsafe and sickening families with children that ride in them?
I didn't authorize repairs as GM is ignoring my complaints. I won't repair it at my cost I'll just put magnetic signs on it and let the public out on how unsafe it is and then drive around with the respirator on and get everybody's attention as to how Cadillac builds a car. That's shock value for a heavily populated central Florida who loves their Cadillacs! When everybody sees my car they always ask how do you like that car how does a treat you in until now I've always gave great feedback now I can give the truth of how the car is and how GM turned their back on us.
When I brought the car home from the dealership I noticed 6 inches of standing stagnant water in the spare tire wheel well of the trunk. Give me to tell me the dealership couldn't even suck that out before I drove it home? They certainly got money from me but yet let a car drive out like that. The whole situation is disgusting.
There's an old saying you get what you pay for. However with a top-of-the-line Cadillac it doesn't seem to be the case with GM.
Buyers beware!!! If you care for the health and safety of your family you will purchase elsewhere!!
Product or Service Mentioned: 2008 General Motors Cadillac Cts Car.
Reason of review: Bad quality.