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General Motors Car Repair Review from Los Angeles, California

THEY MISS TREAT ME LIES TO ABOUT MY REPAIRS MANGER JUST NOT SURE HOW DEALSHIPS CAN BE SO WRONG BADLY TO CUSTOMER WHO COME FOR THERE SERVICE MY TRANSMISSON WENT OUT CHEVROLET IMPALA 2011 GENERAL MOTORS SAID THEY WAS GOING TO HELP ME NOW TELL ME NO ASSISTANCE NO MORE BUT I CAR ALREADY AT DEARLERSHIP SERVICE DID A BRAKE DOWN ON TRANSMISSON ASK OF 09/28/2016 I GOT $100 RECEIVING FOR ESTIMATE ON MY CAR I MAD ABOUT THEM CHANGE THEY MIND AT LATE TIME THEN GENERAL MOTORS SAID BECAUSE I MOVE MY CAR FROM OTHER DEALERSHIP AND OTHE DEAL TOLD THEY NOT FIX MY CAR THEY DON'T WON'T MY SERVICE.
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#949594 Review #949594 is a subjective opinion of poster.
Pros
  • Friendly staff on customer service
Cons
  • Quality and service
Reason of review
Warranty issue
Loss
$11
Preferred solution
Let the company propose a solution

All Productd Review

Poor customer service no support in company top to bottom
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#920515 Review #920515 is a subjective opinion of poster.
Reason of review
Poor customer service

General Motors in Palm Springs, California - They are a front

I called about a part which I was able to actually find through a dealership locater. I called them to get the part and they said they would have to see. I inquired further with the representative and asked, "Do you have these parts in stock or you have the ability to get the part" He told me, "We do a search as they become obsolete they put discontinued in the item category". They have come back with more, "Not available" than anything. They are just a service that locates depending on the availability of the dealerships. Don't waste your time
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#893060 Review #893060 is a subjective opinion of poster.
Reason of review
Poor customer service

General Motors in Los Angeles, California - I purchased a 2003 9-3 Arc SAAB on June 18, 20015.

2.0
Details
Hello. I have read that SAAB is now owned by GM and my frustration has to be vented so forgive me if this is the incorrect place to write this. I owned a SAAB in my youth and we thought it would be a good fit for our daughter who is away at college. It was purchased used from SAAB & RAFFI on 6/18/2015. We were referred from a friend who advised we could trust the owner of the company. We were tired and the car looked decent. It was clearly damaged in the front but able to drive. On our test drive we noticed it was rough, we were told. "That's the way these cars drive." The steering was very loose....."don't worry I can take care of it." We mentioned several items. We soon realized.... I'll take care of it meant." we paid more money. We purchased it for $3000.00, plus the items we felt needed to make it safe. Winshield, shifter, smog for an additional fee of $491.00. Overall we complained about, rough ride, transmission slipping, steering loose oil leaks and the constant engine light coming on. He would take the car to the side with a little machine, go under the dash and then the light was gone. He would say, "don't worry, I'll take care of it." I drove the car when my daughter went back to school the wheels felt wobley..I took it to another tire place. He stated the arms were damaged and need to be replaced. I called Raffi, he said bring it in, I'll fix it. Both arms were replaced. It cost us. $603.00. Yet another day of driving and the "car took off." Scared me to no end. I mentioned to my daughter, she stated it did the same to her. So I did what I should have done in the first place and took it to my old SAAB mechanic. HARRY/SAAB on Labrea in Los Angeles. He looked at the car and said, "This car is unsafe to drive. It needs a transmission, transmission cooler line, sway bar links, and oil level sensor. Cost $4,000.00. Is there anything that can be done? We feel deflated. We acted on trust of a friend to a friend. Raffi even said, "This is the car I would get for my daughter's first car." We won't be returning to Raffi. But I do think he should pay for a transmission. We are pondering th California Lemon Law. I have a call into an attorney. The car has been sitting in our drive way leaking oil. We are grateful for any assistance or response. Sincerely, Mrs. Robinson 3237333953 fergg7853@gmail.com
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#802557 Review #802557 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Let the company propose a solution

General Motors in San Dimas, California - Product damaged

I just bought a brand new truck Colorado 2016 them I notice the passenger handle has a scratch I left the truck in the dealer they replace the handle couple day later I noticed the pain have some scratches and the passenger side door was not shine so I took the truck back now they told me that it was a factory defect that it will get paint mean while I don't have a truck that truck that I purchase y getting paint im not happy at all paying for a truck that need to be repair the dealer should change the truck
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#792418 Review #792418 is a subjective opinion of poster.
Pros
  • Service guy was helpfull
  • Service dept staff
Cons
  • No better than a buy here - pay here lot
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Paint Body Work

General Motors in Camarillo, California - New car A lemon

Bought a new 2016 Buick Lacrosse on Nov. 9th 2015, on Nov.21st second time I dove it the front fender liner blow off, scaring me to death. Then the third time I drove it was on Nov. 30th and the fender came loose again toke it back to Paradise Buick. Staff was great, but I think general motors should let me have a new car, and take this one back. This car is a death machine. This car is a lemon.
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#744759 Review #744759 is a subjective opinion of poster.
Reason of review
Bad quality

General Motors - Buick Enclave Review from Solvang, California

2.5
Details
Turned is my Buick Enclave for a wave guide plate issue and it is covered under a special coverage adjustment. Symptoms were no reverse and no first or second gear. I also have a water pump leak which is also a water pump shaft seal recall, and a seat belt recall and a rear lift recall. Yet the dealer nor the GM corporate customer service will provide with transportation...i.e. Rental car. The dealership told me they can't authorize so I contacted GM customer service, customer service told me to ask the dealer. What ? Really? Meanwhile the customer gets the short straw!!! Can anyone in GM help? I'm not so sure. I asked the GM customer rep Tyler to call the dealer and work this issue out but as of yet IT IS NOT RESOLVED! Sincerely, unsatisfied customer☹️☹️☹️
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#742240 Review #742240 is a subjective opinion of poster.
Reason of review
Warranty issue

General Motors in Poway, California - Customer service sucks

Order ref 382A00020334. YOU WERE EFFICIENT IN TAKING THE MONEY, WHERE'S THE ORDER? If this was a novel submitted for publication, it would be rejected for being unbelievable. I received a special offer from GM to update my Cadillac navigation map. I tried placing the order via the website shown. At first it was rejected because the card number seemed incorrect, it finally accepted the information, but changed the ship to address to the bill to address. I discovered this in my confirmation email. I immediately called the number provided and in a VERY RUDE response told there is nothing to be done. I asked to speak to a supervisor, and was again told, no one can help you. I again insisted to speak to a supervisor and was put on hold for ten minutes to listen to elevator music. Finally the woman came back on the line and asked " are you being helped", when I reminded her that I was waiting, she said I told you we can't help you, and hung up. This is the high point of the story. I called back and again received a quick brush off before they hung up. I called the navigation department, reached a Mr Parker, he stayed on the line for about 7 minutes while I listened to the music. This time after they acknowledged my order,I was told me they could not understand me. I asked the lady what language did she want me to speak, she hung up. I called the navigation dept asked to speak to a supervisor, a so call lead rep, again called and we reached a Mr. Alex C, he would not give his last name. 866-462-8867. He said the order was sent to Tennessee. I called again to the GM navigation dept. reached a sup. was told he would send me a email documenting the events. So far no email. Received a email saying the order was shipped via Fed-x, the tracking number was blank. In summary, I will never order anything from GM, and will pass on my experience to everyone that may benefit from it. Mr Mickens
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#696279 Review #696279 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

General Motors Vehicle Review from Yorba Linda, California

1.0
Details
Buying a automobile with fake emblems is dumb and a waste of the consumer's money. Open the hood it's a Tahoe Chevrolet with fake emblems. Why is it necessary to remove the body and place it on a lift. I roll my body under my truck and use simple craftsman tool and repair mine. Can't order a white truck with a blue interior. Tell the design people to eat *** and die. Trucks made in USA not. Repeal NAFTA.
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#687989 Review #687989 is a subjective opinion of poster.
Reason of review
Bad quality

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(800) 521-7300
All General Motors Contacts

General Motors in Manhattan Beach, California - Chevy equinox problems

we bought the car from chevy of irvine dealer certified as they say and ever since only problems and issues with the car. After many recalls and trips to the service dept. the problem only gets worst and they did diagnostics on the car last week and they said there was not issues. the car keeps stalling during driving on the hwy at 65 miles per hr and just dies. it stalls at red lights and the heat stop working. the have replace my entire engine for a new one because they could not figure out the problem, it is still bad, it keeps getting worst and we went to the manager of chevy of irvine and tried to solve the issue but they dont want to help not even try to resolve taking the car back and giving us a working car which we are willing to finance again. we still owe money on the car and we cant sell because the car does not work. never buying a chevrolet again.
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#621063 Review #621063 is a subjective opinion of poster.
Cons
  • Run around for warranty work
  • Lemon
  • No customer support
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Full refund