I was sent a customer satisfaction survey when I bought my new HHR. I didn't fill it out the first couple of times it was sent to me because I kept hearing the salesman's words of him helping me fill it out so it says I am completely satisfied.
A third one showed up and I did fill it out and I filled it out according to my opinion of my "experience". Then I received a hard copy snail mail. Then they sent me a post card about the *** survey. Like I wasn't pissed enough with the "deal" I got now I am being hounded about the freaking survey.
I sent off a letter I wrote just for them along with the blank hard copy survey. Ten to one they ignore everything I wrote and don't care about my complaints or comments.
A customer satisfaction survey should be the customer's to fill out how they feel not how the pushy salesman wants them to fill it out to make them look good. When they suck they suck and why should I sugar coat it to make them look good while I got a lousy deal. All this *** is tainting my enjoyment of my new car and it's really *** me off.
Even more so since I have a cracked windshield after only having it three months. I don't know why they want a survey filled out when the dealer's sales crew do their best to sway the customer to fill it out how they want it so it's not an accurate evaluation of the dealerships.
Product or Service Mentioned: General Motors Customer Care.