Contact General Motors Customer Service
General Motors Phone Numbers and Emails
Toll-Free Number:
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(800) 521-7300Buick
Customer Service:
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(800) 458-8006Cadillac
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(800) 222-1020Chevrolet
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(800) 462-8782GMC
General Motors Emails:
General Motors Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
General Motors Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call General Motors is 8005217300. 43% of consumers used this number to address their issues and concerns. Meanwhile, 75% of users reported contacting a real person successfully by dialing the phone number 8002221020.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as General Motors may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
General Motors Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call General Motors is 8005217300. 43% of consumers used this number to address their issues and concerns. Meanwhile, 75% of users reported contacting a real person successfully by dialing the phone number 8002221020.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as General Motors may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call General Motors mainly because of product/ service, request for information and staff.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact General Motors is cyber@gm.com. 60% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
General Motors Website:
General Motors Help Center:
Corporate Office Address:
General Motors Customer Service Reviews
DO NOT BUY FROM GENERAL MOTORS. The worst customer service I have EVER experienced.
Promises to "make things right" but here I am, out $2000. They offered me $500 GM Points which can ONLY be used on GM products, so that's not helpful as I will never be buying a GM product again. They never answer the phone, you get passed around to different people who refuse to help you. The employees don't have any idea what is going on.
You ask to speak with a manager and that never happens. I wouldn't recommend this company to my worst enemy.
The service was not performed as requested for the warranty from Doug Henry Chevrolet GMC. I requested assistance with getting a refund and was told I had to go to another dealership to have them look at it before they could fix it. There was a caveat that I still might not get my refund for the initial visit. At the moment, I cannot tow anything with my $70,000 truck because I can't hook up the lights for it. This is definitely a warranty issue.
I have additional lights on the back for reverse elimination when I back up to 24 to the 05. Both sets of lights will work when plugged into the 05; however, neither set will work when plugged into the 24 Silverado.
The video I have is oversized by 128 MB, which means I can't send it. The video demonstrates that I tried every configuration, and the only light that would light up on the tester was the 12 V auxiliary power. To me, the receptacle is situated too far back in the mold and should just be replaced. However, Doug Henry was focused on my aftermarket lights and not the actual problem.
Worst experience with GM and Cadillac, not able to fix my problem, wasted my time, lots of stress, depressed, mechanic not able to fix it, even he doesn't know what happened to the car, why the brake doesn't stop properly.
Next car I buy, has to be made in America and parts supply needs to be checked for availability. I'm not happy buying a new Chevrolet Trax and 4 months later can't get parts for repair.
How Good is General Motors's Customer Service?
Summary of General Motors Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call General Motors?
Product/ Service Question:
- “Broke down GMC truck”
- Defective trailer plug
- “Issuing with brake system last 2 years, not fixing my car, still under warranty, due to mechanic guy, my car has brake fluid contamination, now not covering expenses”
Request for Information Question:
- “Ask a question about the GM discount”
- “General information on transmission issues on a 2019 Chevrolet Colorado”
- “Question about technition nanual”
Staff Question:
- “Service about bumper to bumper”
- “Service issue”
- “I'm one of the community leaders in district 7 i live on Hartwell street i have a Janitorial service and is looking to get people in this community work”
Payments and Charges Question:
- “Need to speak to someone in charge”
- “False charges by a dealership”
- “Rebate card fraud”
Return/ Replace Question:
- “Got ripped off on returning a used car purchase”
- “My 2021 Sierra a T4 has been in the shop for three weeks with the cooling control valve Needed to be replaced”
- “I have a 2009 Chevrolet Malibu in perfect condition but needs the hybrid battery replaced.”
Shipping and Delivery Question:
- “Didn't get w2 forms”
- “Haven't received my w-2 in the mail”
- “DID NOT RECIEVE 1099 FROM PENSION”
Account Question:
- “Unable to log into TAc”
- “Password”
- “Password help”
Employment Question:
- “Payoff mailing address”
- “Payoff”
- “Payroll”
Cards Question:
- “No card”
- “Stolen credit card”
- “Card problems”
Refund Question:
- “Refund”
- “Refund on $100 deposit for truck that never delivered”
- “Some kind of refund due to Covid and had not used my car”
Activation/ Cancellation Question:
- The dealership seems to refuse to cancel insurance after numerous calls.
- “My 2003 Chevy Silverado 2500 hd won't start I believe it's the anti theft has been activated how to I turn it off”
- “Cancel autopay”
Website/ Application Question:
- “Take my number off your website”
Other Question:
- “About how they made the panels for inter door on2003 gmc”
- “New is bad”
- “Address change”
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