While on a road trip recently, my husband and I encountered an engine problem. Mandal GMC in Biloxi MS did a "GM Warrantied" repair in the amount of $5356.48.
447 miles later, another GM dealership in Gainesville FL informed us the repair was not done properly and we now needed a new engine at a cost of about $7000.00. We traded our truck for scrap value. We contacted GM Customer Care for assistance in getting Mandal GMC to credit us for the faulty repair. They say they didn't make a mistake and won't credit us the money.
All Customer Care did was call us to relay that message.
GM's Customer Assistance is a farce. We have bought 14 GM vehicles over the years and we will not be buying another one!
Product or Service Mentioned: General Motors Customer Care.
Reason of review: Pricing issue.
General Motors Cons: Poor customer service, Do not stand behind warranty of repairs.