Product: General Motors Car Warranty Clear all filters (8 of 8 reviews match)
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1.1
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A decision was made on my 2016 Corvette Stingray with 5000 miles the transmission went out the dealership took it on their own just to rebuild it I requested to have a new one put in because the Corvette was new when I involve the warranty department of General Motors...
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1 comment
Anonymous
#1546327

That is one long sentence. You're going to need to employ punctuation and other grammatical lovelies if you really expect me to read this.

Review
#1338066 Review #1338066 is a subjective opinion of poster.
Product
General Motors Car Warranty
Reason of review
Bad quality
1.0
Details
Do not buy a GM car. They do not honor their warranties. (trying to make this review as least emotional as possible as we are devastated with a broken car) We bought a 2012 Chevy equinox which started experiencing engine problems and high oil consumption right around...
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1 comment
Anonymous
#1474151

The Nelson Family (231) 750-4370 contact number. My husband and I purchased two vehicles on the same day on 11/16/2015 at GM Betten Cadillac.

We purchased a 2009 YUKON and a 2013 Cadillac XTS (Platinum Series), when the Cadillac was purchased it had a little of 50,000 miles on it, with a warranty only good to 70,000 so I did not have many miles left before the warranty would end. The CAR FAX indicated no issues with the car. However, I learned that the car was not the original color (verified by two professionals) in which I was informed by a professional that the roof of the car had been damaged and the roof of the car had been painted (non of which was in the CAR FAX), another issue I have not had the car but only 2 years, and soon as I drove the car off the lot it gave me many issues. Number one I had to go buy new tires shortly after the car was purchased due to the steering wheel shaking so badly, learned the tires needed to be replaced.

I also learned that all 4 rims were bent (Unresolved issue) on the car also. I also had to buy a new battery shortly after the purchase of the car. After me and my husband buying two vehicles from the same company on the same day (which was about a 1 to 2 day process) BOTH vehicles should have at least came with a good battery and tires. As a result we BOTH had to go out and get a GOODYEAR credit cards in order to get new tires that I did not believe I should have had to do this soon as well as new batteries.

The rims remain bent until this date on the Cadillac. My husband who also purchased a YUKON 2009 also had to buy a new battery . The (LED LIGHT) went out also on the Cadillac. The LED light is expected to last for years, but it did not.

(Unresolved). I drove the Cadillac down to Louisiana a year after the purchase of the car, and the screen on the dash went out for hours, I was many miles away from home (Michigan to Louisiana), and could not even see how much gas that I had in the car. (Scary event). I traded in a 300 HEMI Chrysler 300 rear wheel drive, good car, sad I traded it in for a vehicle that was an even MORE expensive one, but has given me the greatest head ache.

I only got rid of the 300 because it was rear wheel drive and in the winter they are not easy to drive so as a result I decided to get the AWD 2013 Cadillac. I have not and still do not feel comfortable with this car. My husband talked to former salesperson to try to test drive another car. The sales man comment was; " YOU wanna tease yourself huh?" So as a result we did not test drive.

It was what I consider to be a slap in the face. We are upside down in this car, and it will take about $16,000.00 to get out of this car. It is not a good feeling knowing you are paying so much for a vehicle and not have a sense of comfort with it. We notified our salesman person (shortly after the purchase of the vehicles) concerning the tires and all he did was refer us to a tire company who he claimed would give us a deal, in which we paid just about the same as any other place.

I am still paying off the balance on this credit card, and so is my husband. The side detection sensors (both right and left) on the Cadillac also (Unresolved) went out shortly after the transmission was repaired. In fact the Cadillac has given me all kinds of issues since the purchase, and it is so sad because once my husband and I signed on the dotted line (we were not cared about after the sell), which is sad because our former salesman recieved a great commission after selling two cars on the same day (same family), seems like we would have been appreciated, but instead we only got an attitude. For example when I had issues with the transmission, once the former salesperson realized that I got a deal from about $3,000 down to about $800.00 for the repair, his comment was: Why do I have an attitude now after such a great deal" well number one I had not had the car very long to have experienced such a big issue, so why would I have a good attitude because far as I am concerned I should not have had to even pay the $800.00 on top of a big car payment every month.

Now a car will have issues, and I understand that, but this car has and does have many issues since I drove it off the lot.

I really would like to get out of this vehicle and get into something nice that the bank would finance and not something that will be more than what I am paying now which is $560.00 per month which is high enough. I would like to go on a vacation with my kids and spouse having a sense of comfort.

Review
#1217720 Review #1217720 is a subjective opinion of poster.
Product
General Motors Car Warranty
Cons
  • Stranded
Reason of review
Warranty issue
Loss
$4500
Preferred solution
Deliver product or service ordered
Tags
  • Gm Warranty

General Motors - Broken Radio

2.6
Details
My radio on my 2015 Silverado changes channels on its own, screen flickers and goes blank. Its under warranty and i took it to my dealer where I bought it brand new. The dealer tried to update it through GM and they told him the radio was not the one that came with the truck and would not fix it. I bought the truck brand new and have never changed my radio and am extremely unhappy with GM. I cant imagine customer service being worse than accusing your customer of changing radio and basically calling him a liar. I guess it will be ford next time.
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Review
#1121769 Review #1121769 is a subjective opinion of poster.
Product
General Motors Car Warranty
Reason of review
Poor customer service
Preferred solution
radio fixed
2014 acadia - still had 2 weeks of bumper to bumper waranty - just will not help - completly elusive and vague - didnt buy it there - probably why - dont worry i will never buy anything from billions ever again - this is a factory warranty doesnt matter where you buy...
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Review
#1095819 Review #1095819 is a subjective opinion of poster.
Product
General Motors Car Warranty
Pros
  • Still waiting
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered
I used to love my Chevy, but that has changed...I recently had a poor experience with my Chevrolet Camaro needing a timing chain repair before the typical replacement period. While the vehicle was within warranty, I was told at certified Chevrolet dealerships that the...
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1 comment
h.kitchener
#1284064

Most people with a known problem on a vehicle that will, most likely cause monetary problems at any time would just trade it in and buy another car, tho in your case at another dealer. So should you. Like sitting on a time bomb.

Review
#1005554 Review #1005554 is a subjective opinion of poster.
Product
General Motors Car Warranty
Reason of review
Warranty issue

General Motors in Denton, Texas - Catalytic converter

2.4
Details
GM chose to do a special warranty instead of a recall on the catalytic converter. Now my catalytic converter has gone out. 6 months over the warranty and 41,000 under the warranty. So because I don't drive my car daily they won't cover a part that they knew was faulty! This is exactly what they hoped for. Save money by doing a special warranty and not a recall. Charlene Sr Advisor at GM was rude to my husband, and refused to talk to me about the problem. So now I have to pay $1000 on a part that should have been recalled.
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Review
#932666 Review #932666 is a subjective opinion of poster.
Product
General Motors Car Warranty
Cons
  • Refuse to fix the problem
  • Run around for warranty work
  • Bad customer service
Reason of review
Damaged or defective
Loss
$1015
Preferred solution
Full refund
Tags
  • Special Warranty
1.9
Details
It really bothers me that when it comes down to buying a car, they are so nice to you but when it comes down to needing their help; they forget what customer service really means. I'm very unhappy with their business practices. I never was treated this way by...
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1 comment
h.kitchener
#1205805

What you describe makes no sense. I see no reason why they would want to see your "receipt" when the warranty applies to the VIN of the vehicle, not the owner.

It sounds like there is a problem with ownership of the vehicle. You are rather obtuse in your description of the "whys" of the situation.

Review
#909891 Review #909891 is a subjective opinion of poster.
Product
General Motors Car Warranty
Pros
  • Sales representative
Cons
  • Warranty
  • Service department
Reason of review
Damaged or defective
Loss
$25000
Preferred solution
Full refund
Tags
  • 4 Cylinder
1.1
Details
Because my car is past the 5 year powertrain warranty, GMC refused to pay for it. AND HERE'S THE KICKER..MAKE NOTE OF THIS GMC OWNERS: THEY REFUSED TO COVER THE 4 GRAND COST I WAS QUOTED AT THE DEALERSHIP BECAUSE I DONT HAVE MY OIL CHANGED AND THE GMC DEALERSHIP AND...
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2 comments
Anonymous
#1169294

Neglecting to change your oil is exactly what causes the timing chain issues on these engines. If you don't change your oil often enough, you did this to yourself :)

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Review
#836517 Review #836517 is a subjective opinion of poster.
Product
General Motors Car Warranty
Cons
  • Gm refuses to recognize the problem
  • Do not stand by their products
  • Wont stand by their timing chain issue acadia
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Full refund
Tags
  • Acaida
  • Timingchain
  • 2010 Gmc Acadia

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(866) 790-5600
All General Motors Contacts