Product: General Motors Customer Care Clear all filters (35 of 35 reviews match)
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General Motors - Contact Numbers

1.3
Details
Requesting Contact email addresses and/or telephone numbers for the corporate offices. They should be able to handle calls or emails sent directly to them, unless they think that is below them. Poor customer service with other make & models.
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Review
#1593343 Review #1593343 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Let the company propose a solution

General Motors in Deerfield Beach, Florida - Little problem.

I purchase a vehicle from a Chevrolet dealership (lou Bachrodt chevrolet coconut creek fl 954 247-3000 dealership)the car was a 2017 Toyota camry used,the vehicle have no flood mats and with only one ignition key,can you help please.
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Review
#1557154 Review #1557154 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Let the company propose a solution

General Motors in Chesaning, Michigan - Completely unsatisfied with GM's handling of my vehicles issue

Driving down to FL in Feb my 2018 Terrain had engine light momentarily come on, lost cruise, power locks windows and windows. Dealership in FL said, found nothing all is good. Driving home in March had a complete system failure (their computers words)!! Lost my ability to steer, break, had nothing! Was merging onto expressway at the time, was almost rearended by a semi. They replaced a part, said "we think we fixed the problem". I want a new vehicle as I have completely lost faith in the Terrain, this is my 4th. I am just asking for a new vehicle to finish out the 2 years left on my lease. I am not going to be the first fatality before they admit there is a problem.
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Review
#1551101 Review #1551101 is a subjective opinion of poster.
Service
General Motors Customer Care

General Motors in Bryan, Ohio - No tralor brake controller on 2017 chevy silverado ltz

2.2
Details
Bought 2017 chevy silverado ltz z71 with trailor package only to find out it does not have a trailer brake controller and to make matters worse you cannot buy a factory Dash mounted trailer brake controller for the truck without spending a lot of money $1,000 or more so I ended up having to put a aftermarket trailer brake controller on myself mounted down below the dash and looks terrible what in the *** was GM thinking when you pay $50,000 for a truck and they can't put a trailer brake controller on it from the factory
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Review
#1519560 Review #1519560 is a subjective opinion of poster.
Service
General Motors Customer Care
1.0
Details
Completely awful company with zero regard for consumer satisfaction. I purchased a 2014 Chevy Cruze and since day 1, the car has had consistent issues. I was in the shop just about everyday for a month, taking the car back about 8 times for various issues related to...
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Review
#1502867 Review #1502867 is a subjective opinion of poster.
Service
General Motors Customer Care
Case # 5008867171 My husband and I have purchased/leased numerous GM products over the years. In the past they have all been great working vehicles and the company has stood behind their products when an issue has occurred. My husbands 2016 Silverado is a lease that we...
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Review
#1465575 Review #1465575 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Damaged or defective
Loss
$1018
Preferred solution
Fix the locks!
2.1
Details
I bought a used 2012 Chevy Mal[bu with 60,000 miles on it 3 months ago. It ran great until the 6 year old battery died. After installing the new one the car has never run for more then 2 seconds since. I have replaced everything that you would think it would take to...
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1 comment
h.kitchener
#1630518

Obviously, when you disconnected the battery something in the computerized system now on all cars got messed up. Your best option is to have the car towed to your local chevy dealer and see if they can find the problem.

Unless you have a local mechanic who has the necessary equipment and testing machines they will all just be guessing as to what is wrong.

A dealer's mechanic should be able to find the problem. Good luck, but something got "turned off" when the battery was removed and a good dealer's mechanic should be able to find it.

Review
#1449241 Review #1449241 is a subjective opinion of poster.
Service
General Motors Customer Care
Pros
  • Car to start
Cons
  • Total lack of quality
Reason of review
Bad quality
Loss
$11000
Preferred solution
fix it renew my faith in Chevy

General Motors in North Canton, Ohio - Spritzer service

I took my car into repair. A Chevy Cruze, I called and told it was completed. I arranged a ride to the dealer, Spitzer, North Canton I paid a bit over $2000.00. My ride left by now. Started the car and check engine light was on. My car was not fixed.
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Review
#1382375 Review #1382375 is a subjective opinion of poster.
Service
General Motors Customer Care
I purchase a New Buick Lacrosse 2017 o July-28-2018 which I paid cash for $2500. very unhappy with this car right after I purchased this car it began to give me this problem, because sometimes when i come to a light or a stop sign, while the car is still in drive when...
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Review
#1367749 Review #1367749 is a subjective opinion of poster.
Service
General Motors Customer Care

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(866) 790-5600
All General Motors Contacts
2.9
Details
Buyer beware!!!! If Service after the sale is important to you than you may want to purchase a Ford or any other Brand than a GM. I had the WORST EXPERIENCE dealing with Customer Care that I have ever had in my 47 year. When you call GM with an issue they tell you some...
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5 comments
Anonymous
#1544529

I say ditto ! GOVERNMENT MOTORS OWES THE TAX PAYERS A REFUND.

We've had numerous encounters (10) with customer non service as well sounds like I was on the phone with them again. At all cost avoid JIM BUTLER CHEV. ST.LOUIS MO.

(Gravois bluffs) INCOMPETENT mechanics rude little females ( i think) that answer phones and try to screen calls and a gross misrepresentation of product. FORD HONDA KIA ANYTHING BUT G.M.

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Review
#1244010 Review #1244010 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service
Loss
$9800
Preferred solution
Full refund