Product: General Motors Customer Care Clear all filters (36 of 36 reviews match)
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2.9
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Buyer beware!!!! If Service after the sale is important to you than you may want to purchase a Ford or any other Brand than a GM. I had the WORST EXPERIENCE dealing with Customer Care that I have ever had in my 47 year. When you call GM with an issue they tell you some...
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5 comments
Anonymous
#1544529

I say ditto ! GOVERNMENT MOTORS OWES THE TAX PAYERS A REFUND.

We've had numerous encounters (10) with customer non service as well sounds like I was on the phone with them again. At all cost avoid JIM BUTLER CHEV. ST.LOUIS MO.

(Gravois bluffs) INCOMPETENT mechanics rude little females ( i think) that answer phones and try to screen calls and a gross misrepresentation of product. FORD HONDA KIA ANYTHING BUT G.M.

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Review
#1244010 Review #1244010 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service
Loss
$9800
Preferred solution
Full refund

General Motors in Hill City, Kansas - New car buy

5.0
Details
I buy the new buick encore 2017 in brickell gm dealerI buy the new buick encore 2017 in brickell gm dealer and this the best people in assistant at the customer , in special carlos hernandes and the sales manager I glad to speak I recommended to every body ,great people and very friendly I hope continued ,because I buy 3 cars in this dealer thanks so much for the attention and good bless this people {{REDACTED}}
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Review
#1127758 Review #1127758 is a subjective opinion of poster.
Service
General Motors Customer Care
Pros
  • Buick
  • Sales representative
Reason of review
Good customer service
Resolved

Update by user Sep 15, 2017

I found a part number on my own, through a Toyota dealer, even though the Matrix didn't have a roof rack like the Vibe did. Strange.

Still, GM could do a better job of supporting owners of earlier models. I have always been a GM guy for most of my 60 years, but if they...

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Review
#1098622 Review #1098622 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
can't locate part number for attaching hardware
Preferred solution
Let the company propose a solution

General Motors - Refused service Bull Motors Wynne Ar.

2.0
Details
Bull motors refused to service my GMC Yukon because it was not purchased at their dealership.I was told if I could drive elsewhere to buy I could go there to get service.I purchased my yukon used Bull did not have a used one like I wanted at the time.I purchased a 1995 gmc z71 from Bull new and had work done on 2006 Hummer.I am disabled and I found my yukon online called Sam McFadin at MaFadin Auto who because of my limited mobility offered to deliver the vehicle with all paperwork.I signed all papers and never left my house.I don,t think GM would like Bull Motor turning away a loyal GM customer.
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Review
#1090322 Review #1090322 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Being disrespected
  • Given the runaround
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
On May 30, 2017 I gave Lafontaine Cadillac a deposit of $17, 000.00 On June 1, 2017 I rescinded the deal.The Cadillac dealer sent the deal to the bank took $40,000.00 in bank funds tilted and registered the vehicle to me the vehicle sits on there lot with my insurance...
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1 comment
h.kitchener
#1341062

Somehow, I get the impression there is more to this story than you are admitting to.

Review
#1062354 Review #1062354 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service

General Motors and their bad atitudes

1.0
Details
I was a truck driver delivering parts to LANSING Grand River Plant. I SAID WAS, PAST TENSE. When one time when I was leaving, yes leaving, with empty racks, NO parts when one of their security guards change procedures. But with every different security guard, the procedures change. I even tried to talk to the Supervisor of the Security Company, HE got very rude, hostile toward me. He admitted to me at the time she was wrong. After involving General Motors Managers, dock personnel, the trucking dispatchers, I followed all of the procedures from what I knew. But considering GM Managers didn't know, dock personnel, didn't know, the trucking dispatchers/supervisors didn't know what the exact procedures are. Finally after an hour, I was allowed to leave, with no parts but just empty racks. Then the following Monday, I was banned from my deliveries, and my job. But in the meantime, Between Monday and Wednesday, I went back into GM LGR 5 more times with deliveries. My trucking company is so bad on communications and violating their own policies that I didn't even know I was not suppose to go back to GM LGR. I learned thru the rumor/gossip mill. Finally after a week back and forth I was told when I came into work, on the graveyard shift I was not suppose be working, and all of my deliveries and other duties were being fulfilled by other drivers. Now this was at 930pm at night.. No one to talk to, dispatchers didn't know what was going on, but just that I was not working, I was relieved of all duties, and I would be notified when I could come back to work. So I went home. Here I am sitting at home not working at this holiday time of the year, not knowing what is going to come about in the new year. Final thought, I have learned that GM is mightier then GOD, especially here in Michigan. No fairness, no rights to defend my actions, even though I did not swear, no racial remarks, just loud, upset angry, no weapons no threats, just trying to do my job.
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Review
#978311 Review #978311 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Poor atitudes
Reason of review
Problem with delivery
Loss
$48000
Preferred solution
Full apology in public and my job back.

General Motors in Windsor County, Vermont - Bait and Switch

1.0
Details
check out Springfield auto (http://www.springfieldautomart.com/)... I am looking for a late model used Enclave and saw that Springfield had a lot on them in stock so I called and was told they would be open to negotiating a better price on a 2014 and that they had many others in stock. so I made the 3 hour drive only to find that they did have the 2014 in stock however it was a mess and certainly nothing I would be interested in (filthy inside and covered with old food dirt and trash inside and scratches, dents and rust outside). so I asked to see some of the others they show in stock. the sales person returned with a 2016 demo and explained that was all they had.(their website still shows two others that couldn't be found the day I went) I am a reasonable person and declined the demo and headed home figuring that the other ones had been sold, too bad for me. I continued my search and noticed that the other cars they show in stock were still showing on line and also realized that they were all listed on other sites and search engines leaving me to believe that they haven't had these cars for quite sometime and their large selection was actually only the one 2014. stay away and don't waste your time with these folks
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Review
#895778 Review #895778 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$200

General Motors in Palm Springs, California - They are a front

I called about a part which I was able to actually find through a dealership locater. I called them to get the part and they said they would have to see. I inquired further with the representative and asked, "Do you have these parts in stock or you have the ability to get the part" He told me, "We do a search as they become obsolete they put discontinued in the item category". They have come back with more, "Not available" than anything. They are just a service that locates depending on the availability of the dealerships. Don't waste your time
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Review
#893060 Review #893060 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service

General Motors in Rockwell, North Carolina - GMC Poor Customer Service

2.9
Details
In the last 4 months I have taken both my 2014 Corvette and my 2015 GMC Canyon in to the dealer for warranty covered maintenance (oil services) and was informed that there were recalls on both. I got these recall services performed and have receipts for them where they are labeled as "GMC Recalls". I asked the dealer why I was not getting notification via mail or email from GM and was told I'd need to ask GM about that. I then went online to GMC Customer Assistance and asked the question. The first response I got insinuated that it was because they did not have my current contact information. When I challenged that, they then told me there were no recalls on my vehicles!!! At this point I decided to attempt to get an explanation via telephone vs back and forth emails. On the telephone, I was told the "recalls" were not recalls (specifically "safety" recalls) but service bulletins even though my receipts said recalls. I was informed by this agent that GMC does not notify customers of these vehicle potential or real issues until and UNLESS the customer brings the vehicle into the dealer while still under warranty. So, if the owner decided to take the vehicle to someone else or performs the schedules maintenance service themselves (something many Corvette owners do), the owner would never be made aware of the issues. I was incredulous and decided I needed to do something about this. My first attempt was to file a complaint with my State Attorney General's office. A few days after doing so I got a call from someone in GM's legal offices who also told me that even though these were listed as recalls on my receipts, they were not safety related or classified as recalls legally and that GM was not only not required to notify me but also felt no responsibility to ensure I was made aware of them or have them checked/corrected. She also insinuated that to do so violated privacy laws!!!!! She then offered me an additional year of covered service on the Vette if I'd indicate to the Attorney General satisfaction with this response. As this did not address the basic issue, I declined. So, at this point, as I understand, the Attorney General will not and/or cannot pursue this further but I feel VERY strongly that GM has a moral if not legal obligation to inform their customers of potential issues with their vehicles EVEN if not required to do so by law. At this point I see no other realistic option except to use social media as best I can to inform the public of GM's disrespect for their customers.
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Review
#852338 Review #852338 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service
Preferred solution
Change in GM policy to keep customers informed directly about vehcile issues or potential issues.

General Motors - Letter to O'Brien Chevrolet/Willoughby Hills, Ohio

2.8
Details
This letter was forwarded to O'Brien Chevrolet in Willoughby Hill, Ohio on/about 3/7/16;-- as of this date, 3/16/16, Mr. Funk has not been contacted on the below mentioned issue from the Service mgr. and/or the salesman, Mr. Mills. O'Brien has lost a future customer regarding this issue. Thank You, O'Brien Chevrolet2810 Bishop RoadWilloughby Hills, Ohio 44092 ATTN: Sales Manager March 7, 2016 Reference: Mr. Rick Funk and Mr. Art Mills This letter is in reference to discuss/display dissatisfaction between the two parties involved on a leased 2016 Chevrolet Equinox. I am a friend of Mr. Rick Funk, who has been a preferred customer of the said dealership on one other occasions and based on the below mentioned interaction, will no longer lease or purchase an automobile at this location and below is the basis of this initial complaint. Mr. Funk had leased a 2016 Chey Equinox from Mr. Mills on/about January 23, 2016, due to the information received that there was a $5000.00 rebate on a purchase of a vehicle prior to the end of that month. Mr. Funk, due to his disability required a larger automobile and the Equinox was the best choice for him, but he felt that the 7 hour waiting time was just a little out of line, although did not complain on the wait; he is a reserve man and felt that complaining would serve no purpose at this time and did not want to get Mr. Mills in any type of trouble. Mr. Funk had asked me to go with him to the dealership to discuss with Mr. Mills that the automobile did not have a CD and felt more comfortable for me to be with him since he may have an issue conveying this to Mr. Mills. I did accompany him to the dealership to discuss the aforementioned issue and while in discussion, Mr. Mills decided that another customer who addressed him was more important than us at the time and actually walked away from us, to return a little while later to complete our discussion. Mr. Mills advised us that this particular model did not have a CD due to the advancement of technology and since that time, has now been resolved by me by providing songs on a ScanDisk. As I left the dealership, I felt like I was just a number and could only imagine how Mr. Funk felt as that time and I advised Mr. Funk that this was not a place I would purchase an automobile—I personally take service, after the fact of a lease or purchase, at a very high end of performance when purchasing an automobile. Next was the survey, which dealerships consider an important part of their everyday life;--this is a gauge as to how good or bad a business is doing regarding in the sales/service aspect. I'm sure that certain measures determine various factors within the dealership or a certain franchise. These scores can/could affect the dealership;--possible a bonus program is warranted on good scoring.---which comes to the next issue regarding Mr. Mills and Mr. Funk. A survey was forward to Mr. Funk as standard practice and returned accordingly to the dealership for review. I guess Mr. Funk felt that a bad job, deserved a bad survey. We would all strive for that perfect 10, but I guess anything less based on Mr. Mills was just the same as a possible zero in this case. Mr. Mills called Mr. Funk and advised him that the rating was low and that he caused him less commission and mentioned that he was "slammed" This was definitely poor judgement on the part of Mr. Mills and Mr. Funk has chosen another dealership in the area for his continued service requirements on the Chevrolet Equinox. A copy of this letter is being forwarded to Mr. Funk for further discussion at the phone number listed within your records. Thank you for your time and consideration in this matter. Respectfully, Bob Shear
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Review
#810894 Review #810894 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service