Product: General Motors Customer Care Clear all filters (36 of 36 reviews match)
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1.0
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While on a road trip recently, my husband and I encountered an engine problem. Mandal GMC in Biloxi MS did a "GM Warrantied" repair in the amount of $5356.48. 447 miles later, another GM dealership in Gainesville FL informed us the repair was not done properly and we...
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1 comment
Anonymous
#1128399

My experience with both cust svc and their "legal dept" which appears outsourced is when you formally file a complaint, both depts blow it off by saying they can no longer contact you in spite of caller id does not show that. So they dead-file the complaint.

This is a pattern. No more gm for me

Review
#807026 Review #807026 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Do not stand behind warranty of repairs
  • Poor customer service
Reason of review
Pricing issue

General Motors in Vancouver, British Columbia - Uncertified staff, worst customer service

1.0
Details
I have Pontiac vibe 2005, GM has recalled Passenger side airbag two years ago and warned car owner, not to occupy Passenger Seat, I have family of 5 and I have to omit one person on every trip. last month end I got letter from GM that they have got parts to fix the issue and told owners to bring their vehicle to Authorized Service Centre, Dueck on marine, vancouver BC I booked an appointment for recall repair and asked if they have parts or not. Receptionist said yes , so I took day off to fix my car at an earliest Appointment. My appointment was 10.15 AM on Feb 2016 Tuesday. I arrived 10 and asked Service Consultant about part availability and duration of repair, he said two hours, AT 12.15 i got call from Service Consultant saying that the car was not done as they were missing one of the parts and I can pick up now. There was no apology on the phone. I got angry and upset that they are calling me exact after two hours to inform me that car is not done. They could have been told me earlier when I dropped my car or even after 30 minutes. I went to service centre and told Service Consultant that they have wasted my time and day I will complain to GM. He replied “ Sure, go ahead, GM is the people who are not sending us parts “ I asked to see his Manager , he pointed his fingers toward couch and told me “ Sit there for two hours , he will be there”, he wasn't sorry for my delay (This conversation was at 12.53 PM at cashier counter, It can be verify from Camera at Cashier Counter ). I waited on couch about 45 minutes, no body came to bring me to Service Manager. I went upstairs to see Dealership Manager, Unfortunately he wasn't there at that day. I told Sales Manger that I would like to report a Complaint, he told me to wait for him until he finishes his task, I waited about 30 minutes, he didn't come so I went to him again, so he stood up and took me to Service Manager downstairs. Service Manager was with somebody, again waited 30 minutes, I explained whole story to him. He was sorry but he had no clue about repair , his words were :” GM is sending out letter but we don't know how to fix the issue, we are still trying to figure out things, GM have sent us parts but Manufacturer told us not to install them as they are not right parts for this vehicle” I was scratching my head, recall letters were out for few weeks already. They should inform their staff not to take any vehicle for repair., I got GM customer service number from him and called them from their office phone, GM Rep listened and told me to give phone to Service Manager. They both talked for 5 minutes and gave phone to me. GM Rep told me that I will get answer from Service Manager in 10 minutes, Service Manager came to me and told me that they will fix my car today at 3 pm and car will be done by 5 pm, How can one phone call bring parts in store in 10 minutes ? Why still there is no apology from Service Consultant ? Why do I need to beg around and ask for help for 3 hours ? Why do I need to call GM customer service ? (this issue was easy to resolve on the spot) Why do I need to spent 7 hours for only 2 hour worth repair (10 am to 5 m) ? Why does Service Manager not know how to fix recall ? (what is certified service mean ?) Why is there a discrepancy between GM and Parts' Manufacture about authenticity of the parts“ Is my repair still safe ? Who will suffer if there is a life loss due to an air bag issue ? Could have I got my car done in 2 hours if I were agreed to do additional schedule maintenance work from them at the beginning ? Would I be treated with respect if it was paid repair (instead of free recall repair) ? Think twice before you use their Service Centre. ( they are good at giving good deal on new/used vehicle, Someday you still have to go to their Service Centre somehow)
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Review
#800193 Review #800193 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Pontiac Recall

General Motors in Vandercook Lake, Michigan - CUstomer Service

1.0
Details
This is a story that needs followed for General Motors and AutoNation. Sure we are not only people with recall vehicle was sold to or only people that have recall that is a safety issue for families. If enough pressure put on these companies this issue for everyone could be resolved. This complaint is once again regarding AutoNation Chevrolet Security Blvd 6633 Security Blvd Baltimore MD/ General Motors . . Neither company has a problem wanting to sell vehicles or advertising to sell vehicles or bragging how many they do sell. However the after sale or customer service for this companies does not happen or do they try to help customers. We stiil do not have our 2008 Chev Silverado truck purchased December 16, 2015 or any answers to when the Takata airbag recall will be repaired. Vehicle was sold to us by AutoNation with recall in place from June 2015. We have asked for a loaner vehicle but once again AutoNation is blaming higher up and General Manager Mike says they can not give us loaner till they know when our vehicle will be fixed. States not him comes from his boss that we can not speak with. We have no answer for when this will be repaired since they put no effort into finding out this information or keep in touch with us as they have stated they will. Since this is a recall from June 2015 it has been eight months, month since we have owned vehicle. It is a very dangerous recall and has caused deaths and continues to cause this why is this recall not monitored more by General Motors and not repaired already for every vehicle involved. Families are driving these vehicles and General Motors should really be held accountable for this recall. As well as AutoNation for selling this vehicle with this recall you would think as a customer both companies would have answers and be doing everything possible to help us as a customer. However neither company is doing anything and we would not recommend either for buying a vehicle. Ronald and Wendy Venskoske
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Review
#773505 Review #773505 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Recalls
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

General Motors in Edmundston, New Brunswick - 2011 Chevrolet Malibu Seatbelt Recall 6 months and still waiting

1.0
Details
GM issued a recall for the 2011 Chevrolet Malibu in May of 2015. Six months later there is still no remedy for the recall. I cannot import my Malibu into Canada because of this recall. I am left without a vehicle that is completely paid for. GM Canada will not provide me with a loaner vehicle. GM USA will have nothing to do with me because I now live in Canada. Customer service has been very poor. My calls go unreturned. Representatives give me all kinds of excuses why they can't help me. Managers or supervisors are never around to answer questions. I have bought two vehicles from Chevrolet trying to support North American carmakers. I will never buy from them again.
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Review
#729171 Review #729171 is a subjective opinion of poster.
Service
General Motors Customer Care
Cons
  • Recalls
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Provide me with a loaner car I can drive, fix the recall to the specifications so I can import and register my car in Canada.
Tags
  • Lemon auto

General Motors in Leesville, Louisiana - Corvette

We ordered a corvette on July 25th, can't get a word back as if it will be built or not. Today is Sept. 21st not a word as to when or if we will get one. I called GM customer service today. The young lady that helped me was very nice, but was told to have my dealer call them. So nothing They tell my dealer to call his rep, who know nothing. All we want to know GM will you build us a CORVETTE to our speck. All you have to do is just give a time or some thing. This order has been in for 58 days and no word.
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Review
#703494 Review #703494 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Order processing issue

General Motors in Poway, California - Customer service sucks

Order ref 382A00020334. YOU WERE EFFICIENT IN TAKING THE MONEY, WHERE'S THE ORDER? If this was a novel submitted for publication, it would be rejected for being unbelievable. I received a special offer from GM to update my Cadillac navigation map. I tried placing the order via the website shown. At first it was rejected because the card number seemed incorrect, it finally accepted the information, but changed the ship to address to the bill to address. I discovered this in my confirmation email. I immediately called the number provided and in a VERY RUDE response told there is nothing to be done. I asked to speak to a supervisor, and was again told, no one can help you. I again insisted to speak to a supervisor and was put on hold for ten minutes to listen to elevator music. Finally the woman came back on the line and asked " are you being helped", when I reminded her that I was waiting, she said I told you we can't help you, and hung up. This is the high point of the story. I called back and again received a quick brush off before they hung up. I called the navigation department, reached a Mr Parker, he stayed on the line for about 7 minutes while I listened to the music. This time after they acknowledged my order,I was told me they could not understand me. I asked the lady what language did she want me to speak, she hung up. I called the navigation dept asked to speak to a supervisor, a so call lead rep, again called and we reached a Mr. Alex C, he would not give his last name. 866-462-8867. He said the order was sent to Tennessee. I called again to the GM navigation dept. reached a sup. was told he would send me a email documenting the events. So far no email. Received a email saying the order was shipped via Fed-x, the tracking number was blank. In summary, I will never order anything from GM, and will pass on my experience to everyone that may benefit from it. Mr Mickens
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Review
#696279 Review #696279 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

General Motors in Cairo, Georgia - After dealership fixed recall, car is no longer derivable!

1.0
Details
My 05' Cobalt was running fine, no issues at all! I got a letter from GM about the recall on ignition and power steering. I was not having any issues with the recalled part at all. I took it to Hobson Chevrolet in Cairo, when I got it back my power steering failed. The dealership said the replacement part was bad. They towed it back and replaced it again. When I got it back it was having the same issue and more. the transmission was shifting hard and the gauges in the dash were going crazy, and my power steering still does not work after they installed two brand new power steering moters. The dealership refuses to fix it unless I pay and the general manager is never in and never returns my phone calls. I called GM customer care and they were no help at all. GM said the issue could be due to an aftermarket part on my car that I didn't realize was there. This has been going on for 3 weeks. I don't understand how gm is not responsible. I drove my car there with no problems what so ever and I had to tow it to another mechanic. As if my car magically got sick while in there care. I am very disappointing in the way the dealership and GM handled this.
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Review
#544492 Review #544492 is a subjective opinion of poster.
Service
General Motors Customer Care
Reason of review
Poor customer service

General Motors in Monroe Township, New Jersey - Gm uses foreign call center

Gm customer service and products suck! When you call to file a complaint they start out with a nice American girl that says you have a good case, then turns you over to a "specialist" , which is actually a foreign call center. The government and the taxpayers bailed out gm and they don't care about their products or customers. I will never buy another gm product. It's a shame, I really wanted to support the American economy and buy American made, but the product and customer service are not worth it. You think you are buying a luxury vehicle when you buy a Cadillac, but it is really just an American made piece of ***!
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3 comments
Anonymous
#576660

Listen I had to call to get roadside assistance on a Sunday and the tow was never dispatched. I spent the next day trying to call to let them know what happened and I got a lady who barely spoke english.

She would not confirm or deny whether she was even a GM employee or where she was located. This is ridiculous and I am at day 6 without my 2011 equinox being diagnosed, let alone fixed.

:cry

Anonymous
#576529

I have encountered the foreigners in dealing with the debacle with my 2012 Cruze, which spontaneously caught fire two weeks ago (it was not related to the recall). I respect other cultures and I'm not a bigot, but it is really difficult to understand someone who says, in a heavy accent, "Can I be knowing you name please, Sir?" What!? You'd think if barely survived being burned to death they'd find a native english speaker to talk to me.

Anonymous
#574486

REALLY,AND I THOUGHT JENNIFER, MARGAUX AND NATALIE WERE DOWN TO EARTH NICE AMERICAN GIRLS????

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Review
#348258 Review #348258 is a subjective opinion of poster.
Service
General Motors Customer Care
My son and I just purchased a 2012 Chevy Malibu. Much to my surprise, I noticed that the paint was missing around one of the corners of the headlamp assemblies. When I took the car back to Jake Sweeney's GM dealership, my car had less that 50 miles on it. After I...
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3 comments
Anonymous
#1063172

I losing oil it not leaking it is burning it thur the exhaust done have replaced one converter cause oil burning thur the exhaust and GM would not back up there equinox

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Review
#313501 Review #313501 is a subjective opinion of poster.
Service
General Motors Customer Care

General Motors in Madison, Wisconsin - GM custome No Service

GM will not help you if you purchase a bad vehicle from them. Their customer service is trained so well you can't ever talk to anyone but the original person you contact. Try to get a manager..someone who can actually do something...not a chance. General Motors is not an American Company. Most of the people you get on the phone barley speak English. To sum it up...don't expect to get anywhere with GM if you purchase a bad vehicle from them. The best they will do or you is to offer you a rebate on a new vehicle. Take the hit and get rid of the GM while it still is worth something.
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2 comments
sam sausage
#372426

I just bought a 2012 nissan altima 2.5 special edition oh! a leading comsumer magazing rates it at the top with a 91 score.the ride is so far above any G.M car I ever owned.My son and his wife just bought a 2011 honda crc ex loaded and her mother bought a 2012 honda accord fully loaded.we show G.M how we feel about them.

nikalseyn
#361261

I have already made the decision to NOT buy another GM or Chrysler product. I have had so many American vehicles, I cannot count them.

But, no more.

Buy a Honda, Toyota, etc. They are now made here in the southern USA.

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Review
#268986 Review #268986 is a subjective opinion of poster.
Service
General Motors Customer Care