Buyer beware!!!! If Service after the sale is important to you than you may want to purchase a Ford or any other Brand than a GM.
I had the WORST EXPERIENCE dealing with Customer Care that I have ever had in my 47 year. When you call GM with an issue they tell you some one will contact you within 24-48 hours. I had 3 different people tell me they would call me back and not ONE of them ever honored their commitment. 8 days later after I had called every day sat on hold for hours at a time.
I said I had had enough and refused to be blown off again. The rep said that the Supervisor "John" who goes by "Scott" was on the other line and could not take my call. I said I'd wait until he got off the phone. Almost 2 hours they finally caved and he took my call.
He had done ZERO research on my case. ZERO, so I had to start all over again. What you'll find is that they will try and break you by keeping you on hold for hours or never calling you back until you finally say OK, I'll just settle for a poorly built GM product and fork out $10,000 for a new motor that should have been covered under an oil consumption issue in Chevy Equinox. Simply google Chevy Equinox Oil Consumption issue and I promise you you'll never purchase another Chevy again.
This company expects you to check the oil every morning when you wake up and before you drive the vehicle to ensure all the oil hasn't burnt up. So to ensure that there is NO ACCOUNTABILITY at this organization the Customer Care folks can only give out their first name (which I really think they make up). Never a last name..... I wonder how many "John's" works at GM.
When you ask them for an ID # they say we don't do that. Its' all for SECURITY purposes.... Bottom line Security reason so you can leave customers hanging and never have to do the right thing.
GM, my case # is 8-409-858-8769 if you think I'm making this up! It's pretty sad when the tax payers of this GREAT country have to bail you out, and when it comes time for you to do the right thing you just put them on hold!
Product or Service Mentioned: General Motors Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $9800.
Preferred solution: Full refund.