I have experienced nothing but issues with my Equinox. GM acts like there is nothing they can do because they can't connect all the issues as one problem. I want a replacement vehicle. I bought my car in 2010 brand new...it has been in the shop several times. I had to send the dealership an article to get them to actually figure out the problem. The first time I took it in they said it was a sensor so they reset it. A few days go by and the car is having the same problems again. I take it in a second time and they stated that it was a timing chain and my oil was really black. I just had an oil change the week before so I found that odd. They told me to change my oil more often. I was very confused because I just had the oil changed so I knew there was more to it than needing to change my oil more often.
A few months go by and my check engine light starts to come on and my car is back to doing the same thing it has done in the past. The engine revs up when I'm stopped, my car shakes, when I turn it off the car stays running for several seconds. I have even had the engine turn off on me while driving. So I have to take the vehicle back in. This time they say your car is no longer under warranty and the issue is an O2 sensor. I told the service manager at the dealership not to touch my vehicle until I give him approval because I think it is more than a sensor. The service manager was very rude and unprofessional through the entire process.
I have had it with the Equinox at this point. I contacted GM. When I spoke with the service department at the dealership I asked for the codes my car was reading. They gave me P0172 and P0300. That was a red flag. Those are codes for the fuel pump and engine misfire. After some research I found several articles online about the 2010 Chevy Equinox having similar issues where the fuel leaks into the oil. After reading these articles I realized this is exactly what keeps happening to my car and this is most likely why my oil is black after just having it changed. I fought with them to get them to take a further look.
I sent the dealership the articles and when they looked into the issue further they called me and said they had good news: it is the fuel pump and fuel has been leaking into my oil and that is covered under warranty. That's great that it was under warranty but seriously, I had to send an article for them to solve the problem.
I have been fighting with GM because I no longer want my Equinox. It's been nothing but trouble and on top of it my heated seats just stopped working. A brand new vehicle should not have this many issues with it. When a customer purchases a brand new vehicle they expect it to run reliably with proper maintenance.
GM offered me $1,500 towards a new car. I currently owe $21,000 on the car and the trade in value has now greatly dropped because of all the issues it has had. It doesn't allow for me to break even to purchase a new car. All I want is to be able to trade my car in and not lose on it. I shouldn't have to pay for getting a vehicle that was poorly made and has so many issues. I recommend anyone looking to get a 2010 Chevy Equinox to rethink their decision. This vehicle is the worst vehicle I have ever owned.
GM is supposed to stand by Â their vehicles, and the one I purchased is clearly not up to company standards. So I would hope they would take a more appropriate approach to this issue and do the right thing. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss an appropriate compensation.
Product or Service Mentioned: General Motors Fuel Pump.