Westland, Michigan
Not resolved
Customer service
Discounts and Special Offers
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1 comment

2011 Lacrosse sunroof explodes at freeway speed, no overpass, trees or traffic within miles, was not a rock, it was a OEM design flaw, i thought it would be covered, not, but here's the bigger issue right now, they have had it for 3 weeks, only to inform me that there is no date for the part to be available, I am paying for the rental, now I need to rent by month with no end in sight, I will be saving my receipts, this is just the beginning.

Tough thing I really like the car, it's a CXS

Reason of review: Problem with delivery.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

General Motors Cons: Unable to obtain replacement parts, Not offered a car when procurement failedd.

  • Exploding Sunroof
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Just had the same issue, my wife was driving our new 2017 Buick LaCrosse on a four lane highway in Southern Alabama, no cars nearby, no houses, woods, limbs, people, etc... While driving my wife heard a loud "pop" and when my daughter opened the screen under the sunroof, the glass started to fall in.

Just contacted dealership and they have not heard of this situation before. Just starting the process of replacement.