State: Michigan City: Detroit Clear all filters (7 of 834 reviews match)
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1.0
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Update by user May 26, 2016

GM has been in the forefront of automobile production for years,and the Cadillac line is well respected.To ignore this defect and pass it on to the customer is sleazy at best.It puts them on the bottom shelf of respect.

Original review posted by user May 24, 2016

I own a 2006 cadillac dts which has an electrical...
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1 comment
Anonymous
#1176745

I am going into debt in order to rectify my problem with this car.Its ludicrous to own a car that can be driven only in the daytime and possibly be killed from driving at night.I will spend in order to preserve my life.Complaining will and has done nothing to resolve my dilemma.I taken the sole initiative to have it done.

Review
#853771 Review #853771 is a subjective opinion of poster.
Cons
  • Run around for warranty work
  • That this electrical failure has not been a recall issue
Reason of review
Bad quality

Car Service Review

5.0
Details
I took my suv to labadie in bay city, mi., and the staff there is very unprofessional. It appears they enjoy giving the customer the run around. I will never buy another vehicle from that dealership again. So to anyone looking to purchase a new or used vehicle, this is a warning. Do not shop at labadie dealerdhip in bay city, mi.
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Review
#593060 Review #593060 is a subjective opinion of poster.
Reason of review
Poor customer service

General Motors in Detroit, Michigan - 2013 Chevy Malibu not repairable and GM not willing to do anything to help

Update by user Aug 25, 2014

Losses is $27,000 since the car is not what I thought I was investing in.

Original review posted by user Aug 25, 2014

My 2013 Chevy Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and GM refuses to assist me with help in getting another vehicle that is in working order. Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fixed it. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reducing the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was that is causing the noise. I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot on it and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.
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1 comment
Anonymous
#861176

All i can say is good luck.I own a 2007 HHR right.I have always taken very good care of my vehicle right.Having the oil changed every 3000 miles as directed by the dealership when i purchased my vehicle.Having my vehicle serviced by an GM Dealership did not help at all.I have only 40,000 miles on my vehicle and Guess what i had to have a complete motor placed in my vehicle because after i carried my vehicle into the dealership for a recall on my ignition all my lights started popping on check the engine-Service the Traction-And every other light.GM was know help at all,All i got was i am sorry what good does that do me.I had to spend a total of $1774.75 to get my vehicle fixed.I hate that i ever purchased a GM product.

Review
#525558 Review #525558 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$27
Preferred solution
Buyback the lemon I have and assistance with a new vehicle
Tags
  • lemoncar

General Motors in Detroit, Michigan - Manufacturers Defect, poor workmanship

I am the owner of a 2000 chevy Malibu i purchase this vehicle in October 2001. I take pride in my vehicles and i like GM products i have tried other brands b ut i always came back to GM. Ihave notice a problem with the area at the gas cap it is rusted i have seen this on many other cars the same areas and the same model as mine. i think there should have been a recall on this problem this may lead to a class action law suit. something should be done. I look foward to being contacted by someone at your company. I can be reached at any time at 313 970-2269 sincerely Elizabeth frazier 9643 Brockton St. Detroit, MI 48211
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1 comment
Anonymous
#654756

Your complaint about a 13 year old car having a rusting gas cap is amusing. Likely you have nothing else to *** about so you lodge a complaint about a 13 year old gas cap. Get a life and get over it!!!!!!!!!!!!!!!

Review
#411050 Review #411050 is a subjective opinion of poster.
Loss
$750

General Motors in Detroit, Michigan - Chevrolet isnt committed to customer satisfaction!!!!

I purchased a 2010 Malibu in January or 2013 and I drove it for 2 weeks and one day it wouldn't start. I took it to the dealer to see about having it fixed assuming that it was covered under the power train warranty. The dealer said it wasn't covered. The PCM (Power Control Module) needed to be reprogrammed and updated was the diagnosis. I called the 1-800 number for GM. The initial person I spoke with said that the PCM was covered under the emissions warranty of my vehicle. She said that the part was covered and I could get a rental that would be covered until the repairs were done. I was pleased. I received a call back saying that the part wasn't covered and there was nothing they could do. So essentially now I owed for the repair and the rental car because of someone elses mistake! I was upset I was given wrong information and that I drove the car only 2 weeks before having a repair bill larger than m car note before I even made my first payment, and now I have a rental car to pay for as well!. I mentioned this to the representative and she said its nothing they could do although I have more money to pay because I called them and relied on the information given to me by the rep. That doesn't matter that I am out of more money when I am already frustrated about having a repair bill so soon that is not covered in the first place. The representative said the "reprogramming or updating is not covered but the replacement is" Seems kinda backwards to me. Seems like no one really cared and I was just out of luck. Seems like if they made quality vehicles this shouldn't happen especially seeing I only had 56,000 miles on the vehicle and its "Certified"! That's not quality...that's ***!!! My warranty manual has the PowerTrain Control Module listed as covered under the Emissions Warranty and doesn't give any specifics as to the replacement or reprogramming. I asked if the representative could give me this in writing stating that the replacement but not the reprogramming is covered under the warranty. I was placed on hold for 20 minutes and when she returned she mentioned that there was misuse of the car and that voided the warranty. So not only did she not provide me the documentation but she also made up a story there is no proof of to cover to avoid having to provide what I asked for. How do I misuse a car? I drove it! Its a CAR!!! The only resolution they offered was to help me with 10% of the repairs. Bottom line. If you wrong someone...fix it! Chevy knew it was wrong I purchased a vehicle and only drove it 2 months before I had to make a major repair. They also knew the rep I initially talked to told me it was covered and told me I could get a rental car which turned out to be at my own expense because of misinformation but because there is no law forcing them to do anything about it they are not. Help people you know you have wronged whether the law forces you to or not! Its just good ethics. It will come back to you if you do. That's a true commitment to customer satisfaction. I will NEVER purchase another GM vehicle and I will encourage everyone I know to never deal with GM. The cars are overpriced and not quality and the customer service is very poor! The only thing they are committed to is getting over on the little guy smh... Signed, An EXTREMELY PISSED OFF customer Leon Thompson Detroit, Mi ltshod@yahoo.com
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Review
#386315 Review #386315 is a subjective opinion of poster.
Loss
$800
I'm really mad, I will never ever buy another GM junk product, I will buy Toyota or Foriegn car or i'll walk, I have a 1987 Oldsmobile Toronado, I was trying to get service on my digital dash, I took it to Don Gooley Cadillac in Saint Clair Shores, the guy that...
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2 comments
Anonymous
#567722

To "A Man":

That is the dumbest response I have ever seen. I see there is no I.Q. requirement to comment on this site.

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Review
#354212 Review #354212 is a subjective opinion of poster.

General Motors in Detroit, Michigan - Parts Unavailability from GM for SSR

Had accident in Oct and have had parts on order for a '05 Chevy SSR scince Nov. and still haven't seen the parts. Keep getting told the supplier went out of business and they are looking for a replacement supplier. Would like to know when they will be available and if they plan on making sure we have parts for the next 10 years? The part numbers are as follows:152560173, 21999264, 15260151, 15260142. If anyone can get these parts, please contact me so that I can get my repairman to finish the repairs to my beloved SSR. Thank You
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Review
#114549 Review #114549 is a subjective opinion of poster.
Loss
$32

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(800) 521-7300
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