Update by user May 26, 2016
GM has been in the forefront of automobile production for years,and the Cadillac line is well respected.To ignore this defect and pass it on to the customer is sleazy at best.It puts them on the bottom shelf of respect.
Original review posted by user May 24, 2016I own a 2006 cadillac dts which has an electrical...
- Run around for warranty work
- That this electrical failure has not been a recall issue
Car Service Review
General Motors in Detroit, Michigan - 2013 Chevy Malibu not repairable and GM not willing to do anything to help
Update by user Aug 25, 2014
Losses is $27,000 since the car is not what I thought I was investing in.
Original review posted by user Aug 25, 2014My 2013 Chevy Malibu has 26.6K miles on it and has a noise that can not be identified by the service dept or GM and GM refuses to assist me with help in getting another vehicle that is in working order. Since the dealer service dept could not identify the noise after 3.5 weeks, they had a GM engineer come in to review and fix, and instead of fixing a noise that they can't identify, nor repair, they REDUCE the noise by 90%, not fixed it. You can't fix what you don't know and they were never able to isolate the issue. If I take the car back for the same issue, there is nothing they can do about it because they don't know what the noise is and have exhausted all remedies to fix 100%, only reducing the noise by 90% is the only fix. I bought the car thinking it would be working 100% of the time, and now I have a 90% reduced noise vehicle that GM has deemed safe to drive, although they don't know what the issue was that is causing the noise. I worked with the dealer, who asked GM to assist with incentive monies to get out of my car and get a car that works and has no noise 100% of the time. GM refused stating it's under warranty and that should cover it. How can it cover it, when no one knows what the "it" is and I still hear the noise, only muffled to 10% of the time. GM is not treating me fairly as a consumer, especially in light of the issues they are currently experiencing with other vehicles. Who's to say that the unidentified noise does not turn into a future recall issue and is a safety issue? How can they deem something safe when they can't identify what "it" is? What happens when my warranty is up and God forbid it's something major that I could have avoided, just by GM assisting me. GM...pls advise. You would not want your mother to drive a car that has issues that you can't identify, so why wouldn't you care enough about your long-standing customers and do what is right? With my car being a 2013 I owe a lot on it and incentives would assist me. After all, it was not my intent to go car shopping so soon after purchasing my vehicle, only a year later, because you failed to sell me what your site advertises as a safe and reliable vehicle.
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