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Scheduled a service appointment for a couple of recalls on the VIN number of a 2017 Chevy Volt. The part required for one of the recalls was not in stock so the service department scheduled the appointment for a week later to make sure that the part arrives.

Showed up at the dealer for the scheduled appointment. The person who scheduled the appointment was nowhere to be found. The “Volt specialist” was there but he claimed the computers were down and he could not perform service or check for parts in stock or otherwise. He estimated the recall service would take about 2 weeks when in fact I was assured that it would only take 1 ½ hours.

Said that has 4 other Volts waiting for him to get to them. No loaners available. No courtesy shuttle available FOR ME!

Suggested for me to go to the dealer that delivered my car who may have more Volt specialists. “Volt expert” did not know what to do to have me out of there without providing any service.

Review about: General Motors Car Diagnostics.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Car.

I didn't like: Nonexistent customer service.

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