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2.4
Details
Purchase a 2012 Chevrolet Equinox LT in August, 2012 when GM had the no discount program in place. Such a ripoff. I seen now I can buy a 2019 LT for the same price or less. Such a disappointment. To top that, I had to be informed by an individual that I own an oil...
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Review
#1585842 Review #1585842 is a subjective opinion of poster.
Pros
  • Dealership is fine
Cons
  • No integrity
  • Quality and service
Reason of review
Pricing issue
Tags
  • Chevrolet Equinox

General Motors in Bryan, Ohio - No tralor brake controller on 2017 chevy silverado ltz

2.2
Details
Bought 2017 chevy silverado ltz z71 with trailor package only to find out it does not have a trailer brake controller and to make matters worse you cannot buy a factory Dash mounted trailer brake controller for the truck without spending a lot of money $1,000 or more so I ended up having to put a aftermarket trailer brake controller on myself mounted down below the dash and looks terrible what in the *** was GM thinking when you pay $50,000 for a truck and they can't put a trailer brake controller on it from the factory
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#1519560 Review #1519560 is a subjective opinion of poster.

General Motors in North Canton, Ohio - Spritzer service

I took my car into repair. A Chevy Cruze, I called and told it was completed. I arranged a ride to the dealer, Spitzer, North Canton I paid a bit over $2000.00. My ride left by now. Started the car and check engine light was on. My car was not fixed.
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#1382375 Review #1382375 is a subjective opinion of poster.
I have a 2011 Chevy Equinox it's a piece of *** they break down all the time and General Motors does not fix the problem even when the vehicle is under warranty
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1 comment
Anonymous
#1306498

2014 Equinox blue engine at 13,000 miles. A?C worked only half the time.

All GM cars use more oil than Gas and dealerships cant' seem to fix. The AFM inside the motor to produce better gas mileage is the problem but GM won,t own up to it.

thanks for letting me vent . Mazda and Toyota best on the market

Review
#888253 Review #888253 is a subjective opinion of poster.
Reason of review
Bad quality

General Motors - Letter to O'Brien Chevrolet/Willoughby Hills, Ohio

2.8
Details
This letter was forwarded to O'Brien Chevrolet in Willoughby Hill, Ohio on/about 3/7/16;-- as of this date, 3/16/16, Mr. Funk has not been contacted on the below mentioned issue from the Service mgr. and/or the salesman, Mr. Mills. O'Brien has lost a future customer regarding this issue. Thank You, O'Brien Chevrolet2810 Bishop RoadWilloughby Hills, Ohio 44092 ATTN: Sales Manager March 7, 2016 Reference: Mr. Rick Funk and Mr. Art Mills This letter is in reference to discuss/display dissatisfaction between the two parties involved on a leased 2016 Chevrolet Equinox. I am a friend of Mr. Rick Funk, who has been a preferred customer of the said dealership on one other occasions and based on the below mentioned interaction, will no longer lease or purchase an automobile at this location and below is the basis of this initial complaint. Mr. Funk had leased a 2016 Chey Equinox from Mr. Mills on/about January 23, 2016, due to the information received that there was a $5000.00 rebate on a purchase of a vehicle prior to the end of that month. Mr. Funk, due to his disability required a larger automobile and the Equinox was the best choice for him, but he felt that the 7 hour waiting time was just a little out of line, although did not complain on the wait; he is a reserve man and felt that complaining would serve no purpose at this time and did not want to get Mr. Mills in any type of trouble. Mr. Funk had asked me to go with him to the dealership to discuss with Mr. Mills that the automobile did not have a CD and felt more comfortable for me to be with him since he may have an issue conveying this to Mr. Mills. I did accompany him to the dealership to discuss the aforementioned issue and while in discussion, Mr. Mills decided that another customer who addressed him was more important than us at the time and actually walked away from us, to return a little while later to complete our discussion. Mr. Mills advised us that this particular model did not have a CD due to the advancement of technology and since that time, has now been resolved by me by providing songs on a ScanDisk. As I left the dealership, I felt like I was just a number and could only imagine how Mr. Funk felt as that time and I advised Mr. Funk that this was not a place I would purchase an automobile—I personally take service, after the fact of a lease or purchase, at a very high end of performance when purchasing an automobile. Next was the survey, which dealerships consider an important part of their everyday life;--this is a gauge as to how good or bad a business is doing regarding in the sales/service aspect. I'm sure that certain measures determine various factors within the dealership or a certain franchise. These scores can/could affect the dealership;--possible a bonus program is warranted on good scoring.---which comes to the next issue regarding Mr. Mills and Mr. Funk. A survey was forward to Mr. Funk as standard practice and returned accordingly to the dealership for review. I guess Mr. Funk felt that a bad job, deserved a bad survey. We would all strive for that perfect 10, but I guess anything less based on Mr. Mills was just the same as a possible zero in this case. Mr. Mills called Mr. Funk and advised him that the rating was low and that he caused him less commission and mentioned that he was "slammed" This was definitely poor judgement on the part of Mr. Mills and Mr. Funk has chosen another dealership in the area for his continued service requirements on the Chevrolet Equinox. A copy of this letter is being forwarded to Mr. Funk for further discussion at the phone number listed within your records. Thank you for your time and consideration in this matter. Respectfully, Bob Shear
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Review
#810894 Review #810894 is a subjective opinion of poster.
Reason of review
Poor customer service

Chevrolet Silverado Review

My experience with both cust svc and their "legal dept" which appears outsourced is when you formally file a complaint, both depts blow it off by saying they can no longer contact you in spite of caller id does not show that. So they dead-file the complaint. This is a pattern. No more gm for me
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#810890 Review #810890 is a subjective opinion of poster.
Third time in two years since purchasing s Brand new Terrain loaded thinking I would have NO problems. Nothing but with 2013 at 5 months old my car powered down on the I-75 almost causing a Tractor trailer to rear end me. Towed to closest GM place Jake Sweeney. ...
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1 comment
h.kitchener
#1126793

Time for a new car, tho not a Terrain. Best to just get rid of it at this point.

I had a Buick a few years ago like your Terrain---couldn't trust it.

Dump it. Much safer that way and much more peace of mind.

Review
#808837 Review #808837 is a subjective opinion of poster.
Pros
  • Service manager eric
Cons
  • Having same problem 3 times
Reason of review
Poor customer service
Loss
$470
Preferred solution
Deliver product or service ordered
Tags
  • Powering Down

General Motors in Youngstown, Ohio - Colarado complaint

I am a GM retired I want to buy a Colorado truck, I have a Malibu now that is up in 1 month, lease. No deals on the truck I am not going to pay 370.00 a month. I am going to Ford and buy a truck better deals!!!if you don't come up with a suggestion. There are only a few Colorado's running around in Youngstown because of stupidity. Please call me or send a letter Dave Schezzini 5630 London Dr Austintown Oh. 44515 or 330 792 5760. I used to pay only 68.00 dollars for my ZR2 back in the day before you ruined the body style and made them look Japanese.
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1 comment
Anonymous
#1117800

Are you even from the US. GM employee's had to at least have a High School Diploma.

Your grammar is atrocious. That's why I question your citizenship.

Review
#797441 Review #797441 is a subjective opinion of poster.
Cons
  • I will give you one week
Reason of review
Pricing issue

General Motors - 2011 Chevrolet Equinox Review from Westerville, Ohio

1.0
Details
Throttle body is going out on 2011 equinox. Dealership picked it up today and did test confirming what was wrong and said it would be 402.99 since my warranty doesnt cover it. I called GM directly and aas told they would help with cost assistance...needless to say dealership called back an hour later and said GM would not help but they would do it for 300 instead of the 402.......I can do it myself for 150.00.....not impressed with GM at all!!!!!!!!!!
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Review
#792261 Review #792261 is a subjective opinion of poster.
Reason of review
Warranty issue

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(800) 521-7300
All General Motors Contacts

General Motors - 2002 Pontiac Grand Am Review from Perry, Ohio

2.0
Details
I bought a Gm car new right off the car lot. A have bought many Gm cars and trucks over time but now im done. GM would not listen to my complaints. I paid 35 thousand dollars for that piece of ***. Never again will i buy a GM car or truck. Even when then know the car is junk they will not even offer a discount for the next GM car or truck. This is what happens when they put a car together from parts supplied by the lowest bidder.
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Review
#786068 Review #786068 is a subjective opinion of poster.