Lindsay, Ontario
1 comment
Not resolved

I had my cruze taken in for an issue with air coming out of the vents.My boyfriend said it was the cabin air filter.

I took it jn to get checked anyways as i had some free time. They start working on the vehicle prior to conesnt and "replaced" it. They charged $180 canadian to replace it. My boyfriend felt i got ripped off as it is a 10 minute job and toy can buy the filter for $25.

A few days later the vent starts acting worse than before. I take it back in and they state that there aee a bunch of leaves in the compartment which need to be cleaned out. At this point i am very angry. They wanted an additomal $200 to clean the leaves out.

My boyfriend called and handled it. They knocked the bill down to $120. 10, 000 KM later i was getting my oil changed when a service advisor pointed out i should change my cabin air filter. I was shocked as i have already paid for it teice and now soon to be a third time.

The service advisor brought it to me and said it is an original folter from when the vehicle was assembled.

So i have paid to have the filter replaced and dealt with 3 times and it was only done once.GM is a joke.

Review about: 2011 Chevrolet Cruze.

Review #794239 is a subjective opinion of a user.

2.0
Turnaround Time
Location
Discounts and Special Offers
Staff
Website
Diversity of Products or Services
Customer service
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with General Motors?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
h.kitchener
Actually, the Cruze is a joke of a car, not just GM. Cabin filters are somewhat hard to find unless you go to an auto parts store but yes, you can change them yourself easily-enough. If they do clog up then the outside air coming thru the vents is not filtered, but that's no real problem. Everything still works except outside air is no longer filtered. Appears you were scammed by whomever did the work.

You May Also Like

"Recall 2001 GMC JIMMY,#01073A&B/01V364000 Ext.Lighting Brake Switch/No rear brake lights. I'm told that service was completed on my vehicle in '02 but another recall came out in 2008 stating the..." Read more
"Big thumbs down to the BC Road safe Inc ( Traffic Control Company) employee who decided to park in a handicap zone in company vehicle. She absolutely ignored..." Read more
"We own a 2007 Chevy HHR and while sitting in the driveway it burst into flames. The entire interior burned. It started in the center of the vehicle. The..." Read more
"I have a 2008 town and country Last Friday 12/12/2014 I went down to my garage to bring my kids to school, when I opened the garage my car had..." Read more
"On March 24, 2017 I requested a ride a driver accepted the trip, the app showed that i had been picked up and that we were on our trip. The..." Read more
"We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they..." Read more
"riverside california office is making this whole business you are trying to make successful look like nothing but money hungry dishonest discrimination towards their renters. being a bully and wrongfully..." Read more
"junk plastic keeps cracking no service they sell it get there money and forget about you so lasts adout a year and starts with a small crack and gets bigger..." Read more