To whom it may concern: Hows everything? I hope all is well. The purpose of this e-mail, is to hopefully, get some clarity, as to why my car isnt fixed. Ultimately, I have receipts dating from last year to current and my car still isnt fixed. My car was brought in due to the jerking, it would do, while driving. Each time the car was bought in, something else would be discovered by the technician. Based on what the technician found, we would honor is recommendation and fix the problem. Each time we would drive the car off the lot, the jerking would continue. We have receipts and printouts, of each time we bought the car, to the dealership, to correct the jerking, or whenever it needed work. At some point, we were told, the engine is the cause of the jerking and it needs to be replaced. All the work ( we have printouts/receipts), thats been administered to the car, by your technicians, still didnt stop the jerking. The jerking continued. At this time, we were told, $3,000 is the cost of the new engine. We were told, we have to pay out of our pocket for the engine. We were also told, this will fix the issue. We paid the $3,000 for the new engine. The dealership, called and told us, the car was finished. My son went to pick up his car at the dealership and before he drove off the lot, he asked the technician, if he could go inside the car and test drive the car with him. That way, itll insure the car was properly fixed. The technician agreed and we thank him for doing so, because he didnt have to do that. During the the test drive, the car continued jerking, as if, it never was fixed. The technician acknowledged the jerking still continues and now recommends, the transmission, as the new issue. Which brings us to the current. My car is still in the shop and it still has the same jerking to it. My car went from technician to technician, recommended work, to more recommended work, to $3,000 out of my pocket, for a brand engine. All this was recommended by your technicians and my car still doesnt work. I explained to David Lamb, my situation, seeking some kind of clarification, but he seemed to not care about my explanation. Instead he focused on the things, he thought I did wrong to the car, by driving it off the lot. He said, miles was driven, between the car visits, to the dealership and anything could have happened, with the car. He never acknowledged, the fact the car has been here multiple times, over a year span, for initially, the same issue. Thats ok, I respect his opinion. Where I felt disrespected, was when I asked, to be reimbursed for my $3,000, David suggested, I never mentioned the jerking, until now and the jerking was never brought up to the technicians. If you check the printout, I reported on 05/25/22 (of last year) the jerking of the car, in which the technician acknowledged and wrote it in the paperwork! That clearly debunks Davids statement, of jerking never being reported. However, currently, my car is still not done. Ive bought multiple cars, from this location and to be suggested, as if, Im lying about the condition of my car, when I have printouts and receipts, confirming everything I say. I dont think thats right and definitely not the way to treat a valuable customer. I say that, to say this, Im being told, my transmission is the issue now. To me, it seems like the Technician is recommending things on the car, to be fixed and really, the things being recommended to be fixed, by the technician, is not the issue at all. All I know, based of what he tested and recommended, Im out $3,000 and my car still isnt fixed. Not to mention the time and money I lost, dealing with trying to fix my car, through you guys. My car has been down for months and I only received 1 week for a rental car, courtesy of you guys, while my car was at the dealership for months. I need someone from the top, to see, this is how your business is being ran! Hopefully, someone can address this and we can move on. I just want my car to work again No customer, should ever experience this, level of treatment, unprofessionalism and inconsistent service.