Ron H Bvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Emissions problem

I have a 2019 Silverado 2500 diesel purchased it brand new and I only have 30,000 miles it has been a nightmare I have a emission problem and the dealer said they cant take it for 2 weeks and I spoke with someone and the parts are on back order for 2 months , I have been buying gm cars for 50 years and now I will think twice before buying another vehicle, I am very disappointed
View full review

User's recommendation: Do your research before buying a gm vehicle

Zack S Ihg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kernersville, North Carolina

Transmission and A/C problems on my 2017 suburban

General Motors - Transmission and A/C problems on my 2017 suburban
General Motors - Transmission and A/C problems on my 2017 suburban
General Motors - Transmission and A/C problems on my 2017 suburban
General Motors - Transmission and A/C problems on my 2017 suburban
I have a 2017 Suburban with 98,116 miles. My transmission (6L80E) quit! I reached out to Parks Chevrolet in Kernersville, NC. I spoke with warranty personnel and they advised my warranty had expired November 2022! I get the warranty expired but the transmission failure is a known issue and should be recalled. The Service Manager stated a new transmission installed would be around $8000.00. I would be responsible 100% of the cost! I contacted GM and they advised me I should have asked for cost assistance and had a certified dealer to diagnose the issue! I had transmission rebuilt for $4500.00 about half the cost! A transmission should not go out with 98,000 miles on any vehicle and if it does the car maker should make it right! The AC condenser cooler failed at the same time $800 repair! I have a 2011 Silverado 2500 HD 6.6 Diesel with 211,000 miles! Transmission and AC works fine. I have a 1993 Isuzu pickup with 224,000 miles and AC works perfectly! Cant believe GM wont help. Because I had a third party shop make repairs GM says they cant do anything for me. Lesson learned ask dealership for cost assistance, they wont offer it because dealerships are privately owned!
View full review
Loss:
$5300
Pros:
  • Trucks
Cons:
  • Suv

Preferred solution: Full refund

User's recommendation: Buy a Ford or Honda SUV

Alany Cru
map-marker Riverside, California

Because this is the 2 month and they haven’t resolved my complaint

To whom it may concern: Hows everything? I hope all is well. The purpose of this e-mail, is to hopefully, get some clarity, as to why my car isnt fixed. Ultimately, I have receipts dating from last year to current and my car still isnt fixed. My car was brought in due to the jerking, it would do, while driving. Each time the car was bought in, something else would be discovered by the technician. Based on what the technician found, we would honor is recommendation and fix the problem. Each time we would drive the car off the lot, the jerking would continue. We have receipts and printouts, of each time we bought the car, to the dealership, to correct the jerking, or whenever it needed work. At some point, we were told, the engine is the cause of the jerking and it needs to be replaced. All the work ( we have printouts/receipts), thats been administered to the car, by your technicians, still didnt stop the jerking. The jerking continued. At this time, we were told, $3,000 is the cost of the new engine. We were told, we have to pay out of our pocket for the engine. We were also told, this will fix the issue. We paid the $3,000 for the new engine. The dealership, called and told us, the car was finished. My son went to pick up his car at the dealership and before he drove off the lot, he asked the technician, if he could go inside the car and test drive the car with him. That way, itll insure the car was properly fixed. The technician agreed and we thank him for doing so, because he didnt have to do that. During the the test drive, the car continued jerking, as if, it never was fixed. The technician acknowledged the jerking still continues and now recommends, the transmission, as the new issue. Which brings us to the current. My car is still in the shop and it still has the same jerking to it. My car went from technician to technician, recommended work, to more recommended work, to $3,000 out of my pocket, for a brand engine. All this was recommended by your technicians and my car still doesnt work. I explained to David Lamb, my situation, seeking some kind of clarification, but he seemed to not care about my explanation. Instead he focused on the things, he thought I did wrong to the car, by driving it off the lot. He said, miles was driven, between the car visits, to the dealership and anything could have happened, with the car. He never acknowledged, the fact the car has been here multiple times, over a year span, for initially, the same issue. Thats ok, I respect his opinion. Where I felt disrespected, was when I asked, to be reimbursed for my $3,000, David suggested, I never mentioned the jerking, until now and the jerking was never brought up to the technicians. If you check the printout, I reported on 05/25/22 (of last year) the jerking of the car, in which the technician acknowledged and wrote it in the paperwork! That clearly debunks Davids statement, of jerking never being reported. However, currently, my car is still not done. Ive bought multiple cars, from this location and to be suggested, as if, Im lying about the condition of my car, when I have printouts and receipts, confirming everything I say. I dont think thats right and definitely not the way to treat a valuable customer. I say that, to say this, Im being told, my transmission is the issue now. To me, it seems like the Technician is recommending things on the car, to be fixed and really, the things being recommended to be fixed, by the technician, is not the issue at all. All I know, based of what he tested and recommended, Im out $3,000 and my car still isnt fixed. Not to mention the time and money I lost, dealing with trying to fix my car, through you guys. My car has been down for months and I only received 1 week for a rental car, courtesy of you guys, while my car was at the dealership for months. I need someone from the top, to see, this is how your business is being ran! Hopefully, someone can address this and we can move on. I just want my car to work again No customer, should ever experience this, level of treatment, unprofessionalism and inconsistent service.
View full review
Anonymous
map-marker Avonmore, Pennsylvania

Worst Chevrolet I have ever owned

General Motors - Worst Chevrolet I have ever owned
General Motors - Worst Chevrolet I have ever owned
General Motors - Worst Chevrolet I have ever owned
General Motors - Worst Chevrolet I have ever owned
We bought a Chevy Colorado 4x4 on September 4th 2021 from Jih Hall. It's a 2021 Colorado 4x4. The first thing that broke wash the lid on the center console. But even though it was under warranty they wanted usto pay for half of the cost. So we never had it replaced. Now it's back in the shop withthe engine check light coming off and on. Plus our keys are getting stuff in the ignition and not turning off the truck. This is the worst vehicle I have ever bought for General Motors. My father worked for them for over 36 years. I am also a veteran and they won't give me a discount unless I just got out. So when I need a new automobile I am going back to Kia, Toyota, or Ram Trucks. General Motors is giving me a bad taste.
View full review

User's recommendation: Don't buy from them go somewhere else

Tom P Mhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moberly, Missouri

They sell vehicles with defective parts

I have a 2018 Silverado LTZ Z71. Should be top of the line right? Nope. At 80k miles the torque converter shutter happened. $3,000 minimum repair. I started research on the issue. If you own a vehicle with the 6L80 transmission it is virtually guaranteed to go out before 120k miles. GM customer service was rude without provocation and offered zero assistance. Throughout my research I also discovered I have to look forward to an additional $10,000 to fix the AFM,DOD, VVT issues that this vehicle was produced off of the factory line with. So on top of the premium price we have to pay for these vehicles. We have to pay an additional $15,000 to have the truck that should have came out of the factory. Its BS
View full review
Loss:
$15
Pros:
  • Good looking truck
Cons:
  • Motor and transmision is junk

Preferred solution: Full refund

User's recommendation: Do NOT buy GM trucks. They are not dependable!!

Brian H Tve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Failure to honor warranty

General Motors - Failure to honor warranty
General Motors - Failure to honor warranty
Updated by user Sep 20, 2023

Still haven’t received a response in regards to GM not honoring a warranty covering corrosion. Pathetic

Original review Sep 12, 2023
I have a 5 year warranty that specifically covers light corrosion on my vehicle which is obviously what I have. My dealer submitted the request to you and you denied my claim because the corrosion wasnt bad enough. That is absolutely ridiculous. Since my request a few months ago, the corrosion is now coming through my paint which is ridiculous for a 4 year old automobile. My VIN is 3GNAXUEV4KS612832. I look forward to hearing from you to resolve this problem.
View full review

Preferred solution: My warranty honored

Terry R Rjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fenton, Missouri

Problems with a car and dealership