General Motors

Hi. My name is Anna Wilson.

I went in to the Bob Bell dealership 1 Kane Street on June 16, 2025 because of check engine light on. Spoke with Tim Perkins in service. He told me I had to leave my car there because he didn't know how long it would take to have my car diagnosed. This all took place 7am.

At 9am I called Tim, asked what's taking so long for the diagnostic, Tim said he would call me when its done.12 noon Tim calls me and says $2,600 for a catalytic converda. I was shocked because I had explained to him that the code said it was a sensor that needed to be replaced but Tim ensured me it would be $2,600 for the catalytic converter. So not knowing this wasn't going to fix the problem, I told him to go ahead with fixing the vehicle. Mean while being suspicious of the price quote I called the sales number at Bob Bell to find out what was the price for a catalytic converter for a 2015 Chevy Impla LS and she qouted $1,700 for a 3 way converter.

So now I'm getting upset because I believe Tim is robbing me. Plus he didn't have the mechanic check the, Bank 1 sensor 1 -02 senser that leads to the engine. 3pm Tim calls me and say he's sending someone to pick me up. When I arrive he says to me ' I'm about to take all your money.

' Tim motions me to walk with him to the cashier, he waits in line with me, tells the cashiers take $250 off the total for my car. Once the lady adds up everything the total cost is over $3,000. After the $250 deduction I paid $2,777.48 and at that point I'm pissed. This man Tim took cold advantage of me and my situation.

I was told the mechanic who took my car also took 2 other cars to work on at the same time, so why should I have to pay for someone else's labor time? That's crazy!!! At this point it took 8 hours for them to do a 45 minute to an hour job. June 17th the next day I get a text message to come back to Bob Bell to have service done for a part that had delivered.

So I went back to talk with Tim, asked if he called me or sent a text saying come back to have another part installed, he said no he knew nothing about it. So I started asking him questions about payment services done to my car. I didn't like his attitude. Immediately Tim raised his voice, spoke to me shrugging his shoulders, moving his head around as if to say I don't know.I don't care.

And when I told him, I called the sales department asked for the price of the catalytic converter and was told $1,748 Tim shrugged his shoulders again as if to say, I don't know what you're talking about. At that time I told Tim he charged me $45 for filters I just replaced 4 days before I came to Bob Bell. Asked Tim Perkins what was the $633 charge for, he said for labor. That he saved me money when he told the cashier to take off $250.

He didn't say it nicely either. Tim scolded me as if I was one of his children. I asked Tim, how much does labor cost, he said $200 an hour. I then said to Tim, something is not right then I left.

If I would've known Tim was charging $200 an hour for labor, I wouldn't have left my car with him. Well. Monday June 23, 2025 one week later the check engine light comes on again. I take it back to Bob Bell 1 Kane Street with the feeling of sickness to my stomach because of the way I was treated 5 days before.

This time service man Rob waited on me. Rob said the same as Tim did insisting I had to go home wait for him to call me with a diagnostic. Robs call never came. Again I took my car in at 8 am, I called at 4pm a lady answered, told me Tim was my service man, I asked to speak with him she transferred me to Tims line.

He didn't answer. I called back, no one answered. I had my sister call immediately after I called. A lady answered the phone right away.

Told my sister, my car had been sitting in the parking lot all day and hasn't been worked on, at that time it was after 4pm, again for 8 hours. When we got to the dealership it was around a little after 5pm, looked like almost everyone was gone home but Rob was still there. He spoke with my sitter and I about the car. When we told him about the sensor, Rob said it could be something else but my car would have to stay over night into another day.

Who knows when my car would've been ready or how much more they would've charged me after making me spend almost $3,000 the week before.

See. What bothets me is 1st of all the service men won't let you wait for your car to be diagnosed. They practically forced me to leave. 2nd they hold your car for hours upon hours so they can charge the customer more money for labor.

I don't know who's running this system at 1 Kane street but it sucks. I literally feel as though, I was robbed. It shouldn't cost $2,777.48 and before the $250 deduction the total was over $3,000. Something needs to be done about the way these service men conduct business at Bob Bell because they are stealing from hard woking broke people who desperately need their cars fixed.

Now I have to come out of pocket again to pay for what the mechanic should've fixed the first time and it's unfair to me. This week I've spent $130 traveling to get back and forth to work because my car check engine light is still on, I'm scared to keep driving it because I don't want to mess up the engine. The service wotkers has made me feel like I can't trust them. If only they would've checked the sensor.

I wouldn't be going through this. I'm really struggling with the lack of empathy, the service man Tim had for me, the sence of unfairness and not giving a damn when I spoke with him. I've been trying to reach you guys since this happened but the line was always busy. I want you to know because of the way I was treated.

The two days wasted with Bob Bell holding my car.The overly expensive service that was performed that didn't solve the problem with my car. For having to pay out of pocket again to get the problem fixed. I will NEVER go to Bob Bell 1 Kane Street ever again because it's been the longest most frustrating 2 weeks of my life dealing with this issue. Nothing got accomplished.

I've spent almost $2,900 and my car is still not fixed correctly. What a waste of money and time!!!

In December 2024, I was coerced into purchasing a 2024 Chevrolet Trailblazer from Cox Chevrolet in Bradenton, FL. My previous vehicle was unjustly withheld by the dealership under the pretense that their service department was closed for the weekend.

As a CDL truck driver needing to return to work, I had no choice but to buy a new vehicle under duress.
The Trailblazer has been plagued with issues since day one: battery failures, overheating, and electronic malfunctions. With only 1,800 miles on it, the vehicle is now undrivable.
I initiated a Lemon Law case but was informed that it didnt meet Floridas criteria. Consequently, I dropped the lawsuit and promptly notified GM, providing all necessary documentation, including the attorneys retraction letter. Despite assurances that someone would follow up, Ive received no communication from GM.
This experience has been nothing short of a nightmare.

GMs lack of accountability and customer service is appalling. I urge others to be cautious and consider this before purchasing a GM vehicle.

I purchased a 2024 GMC 3500 HD as a retirement gift to myself. At 12,000 miles I reported a steering column and hard shifting issue.

Six...SIX attempts, two steering columns and numerous parts and denial that the transmission hard shift was an issue. I started a buyback which was denied by GM. I did research on the 10speed Transmission and this is a KNOWN issue with no fix. They are replacing the valve body with the SAME valve body and people are still having problems!

The dealership gave me a loaner a 2021 GMC they took in trade to use while they had my truck. You can't make what I am going to tell you...I was no further than 10 miles from the dealership and that trucks transmission failed and put the truck in limp mode! The dealership had the nerve to suggest that I trade in my truck for a 2025 GMC 3500 HD which HAS THE SAME TRANSMISSION PROBLEMS! GM want's to string you along until you are out of warranty.

Do yourself a favor and do a Google search " GM 10 speed transmission problems" ohhh and they never fixed the steering column issue. I now own a Ram again and it is a much better truck in so many ways.

Shame on GM! If I owned a GM truck with the 10 speed transmission, I would be trading out of it.

Buyer Beware. PLEASE SHARE GM Prodoucts
My 2023 Chevy 1500 with 23k miles was in a dealership shop for the 4th time and there since the beginning of March for a problem they can not figure out.

It's been in every month since December 2024 for the same problem and was in for 2 months this latest round before finally giving me back the truck on May 2nd, telling me that they are aware of the problem, but are unable to correct/fix the issue as they dont know how. They have replaced a torque converter saying it was the issue, and the problem continued. Then, said it was my cold air intake. I had to pay out of pocket $600 to put it back to the factory intake, even though the intake was on the vehicle when I purchased it with 3,500 miles on it from a different Chevy dealership.

Again, it did not solve the problem. Then they said it's some type of magnets that are on the cylinder heads that were bad, so they replaced some of them, but the problem still isn't fixed. They are currently saying it's something to do with a software issue, but they can not find what it is. They have had the truck for 2 months.

The truck continues to have surging/pulse issues while accellerating, and when holding at different speeds, it lunges on its own. This is a safety issue as far as I'm concerned. If it is a software issue, it could stay in a software glitch and be a very bad situation. I filed a complaint for a buy back with GM, and they denied it on April 4, 2025, saying it did not meet lemon law requirements.

I guess I or someone else would have to be injured/killed from the software malfunction that they cannot seem to find and/or repair before it's considered a problem for GM. They sent out a head Engineer to Colorado from General Motors to evaluate the problem and work with the dealership to try and find and fix the supposed software issue. The engineer was unable to fix the problem, and the dealership has now given the truck back to me telling me they can not fix it and basically "too bad nothing we can do". At what point will GM own up to a faulty lemon vehicle and do the right thing?

I've been very patient, and I'm very disappointed in General Motors. I've owned a variety of their products, approximately 20 over the past 40 years, but at this point, I will not buy another GM vehicle. I hoped to avoid legal action, but apparently, it will be the avenue I'll have to pursue.
PLEASE SHARE... this with anyone who may be considering buying a GM product.

This is not the only issue they have and can not fix. They have multiple recalls out for engine problems with the 6.2 liter engines also, mine is a 5.7 liter.

They are also having issues with the 10 speed transmission that they know about and are unaware of how to fix... Seems to be an issue for GM on not knowing how to fix the vehicles they build and sell for 75k plus...

Yes, hello, my name is Shelley Burnham, and I have a 2022 Chevy Trailboss, a $50,000 truck just sitting broke down at the dealership for the last two weeks because there is no part for my transmission, which is still under warranty. So basically, I'm still paying you guys for this very expensive truck every month with a very, very expensive extended warranty that is no good because you guys are not honoring it.

I get told by the dealership that it's above their pay grade, and also they put aside vehicles of the customer that *** their word, not mine.

Then I call GM headquarters just to be told the first time my case went to the wrong person, and now there's no phone call from a guy named Chris. The case number is 9-14882****11.

November 4, 2024. Critical safety issue with the vehicle I purchased from Gateway Chevrolet. This vehicle has 45,000 highway miles and has not been modified since purchase. On October 26, 2024, my wife and I were involved in an accident due to a part failure - either a failed ball joint or an improperly installed lift kit, which compromised the ball joint's integrity. This accident had the potential to be catastrophic. The failure caused the brake lines to snap, and I was forced to steer the truck to the side of the road, where it skidded on sand after the tire detached from the upper control arm. The vehicle came to an abrupt stop when it struck a sand embankment. Without this embankment, the truck could have rolled, risking severe injuries or worse. This incident should never have happened.

At the time of the accident, we were in Kingman, Arizona. The local Chevrolet dealership was unavailable for an immediate inspection, so we had the vehicle towed, at our own expense of $1,000, to Sands Chevrolet in Surprise, where it remains. Despite reaching out to Chevrolet representatives regarding this urgent safety issue, I have not received a meaningful response, nor has anyone followed through on promised callbacks.

Repair estimates exceed $3,000 and would only address the damage on the affected side. The opposite side, with the same faulty configuration, poses a serious risk and renders the vehicle a potential hazard. Without proper repairs, it is only a matter of time before this issue recurs, possibly with far more severe consequences.

I am requesting that Chevrolet take full responsibility to ensure this vehicle's safety through comprehensive repairs. According to Sands Chevrolet, this vehicle has a lift kit improperly installed prior to my purchase, a fact that was not disclosed to me. Additionally, Gateway Chevrolet continues to advertise similar lifted trucks on its website, potentially endangering other customers. To restore the vehicle's safety, it requires upper control arms without spacers and longer coil springs, in addition to repairs for the existing damage.

This experience, coupled with Chevrolet's lack of response, has caused significant distress for both my wife and me. I am now apprehensive about driving this vehicle, knowing the risk of recurrence.

Case #9-13970****20

I've only been to Princeton Chevrolet in Princeton, Illinois once. The dealership that day refused my offer.

A few days later, they called and said they would accept my offer and deliver the car to me. I live two hours away from the dealership. Before I accepted the deal, I texted the dealership and asked if the car had any oil leaks because this particular car was known for leaking cam seals. They replied, 'No.' They refused to fix the issue and said that they never said that.

Then, the sales manager googled my name and found an article in which I went to prison for 8 months for concealing assets on a bankruptcy filing. They are now saying I am not welcome back to the dealership and they wish not to do business with a dishonest person who has been to prison. I contacted General Motors and they refused to open a complaint because they said they don't have any control over dealerships, as they are their own entity! But this dealership sells Chevrolet, GMC, Buick - it's on their website and paperwork - but General Motors tells me that the dealer doesn't represent them.

I did some research and found that General Motors does have to open a complaint if someone wants to file any type of complaint. For one, they represent General Motors, as well as banking institutions. They also can't refuse to do business with me just because I've been to prison.

I never threatened anyone, never yelled at anyone from the dealership, so I don't see how they can refuse to do business with me because I want the oil leak fixed. I have proof that they said the car didn't have any leaks.

General Motors' reputation has been negatively impacted by the recent allegations against McNeill Chevrolet, a GM dealership in Swanton, Ohio. The Ohio Civil Rights Commission is currently investigating serious claims of racial discrimination and other unethical practices at McNeill Chevrolet.

These allegations include:
1. Racial discrimination against African American customers
2. Harassment of individuals associated with the dealership
3. Attempted impersonation of law enforcement
4.

Possible involvement in vandalism of an African American-owned business
5. Inappropriate conduct and comments by dealership representatives
While these allegations are specific to McNeill Chevrolet, they reflect poorly on General Motors as a whole, potentially damaging the company's reputation and public image. This incident adds to a series of controversies that have plagued GM in recent years:
1. The ignition switch scandal, which resulted in multiple deaths and led to a $900 million fine in 2015.
2.

A class action lawsuit over faulty transmissions in vehicles sold between 2015 and 2019.
3.

Previous racial discrimination issues, such as the 2019 lawsuit involving a GM plant in Toledo, Ohio, where nooses and "whites-only" signs were reported.
These ongoing issues suggest that GM continues to struggle with ethical and quality control problems, which may erode consumer trust and potentially impact sales and brand loyalty. The company's efforts to improve its image, such as the 2021 announcement to transition to an all-electric fleet by 2035, may be overshadowed by these recurring controversies