General Motors

A few months ago my family and I went on our first family vacation in many years. We drove from the Detroit area to Hilton Head Island, S.C.

we arrived on the island on a Friday afternoon. We woke on Saturday to go get some breakfast. Upon starting our truck it had a horrible ticking/clank sound and was barely running. I have know of the issues with the 6.2 motor, so I shut it off and we basically sat in our hotel room for 2 days, as we didn't want to drive it anywhere.

Monday I was able to contact the local GMC dealer, I limper the truck in Monday morning, the service person said that it sounded like bad lifters ( they actually had a Cadillac there getting and engine replaced for the same issue ). The dealership was great, got me hooked up with a rental, Albeit a Dodge van, but we had to take it as we had 2 adults and 3 17 yr old kids. The problem is, I was at the dealership most of Monday, so now I'm 2 days into My vacation and have yet to " be on vacation ". The dealership kept me.upto date daily and on Thursday informed me that they had received new lifters and we should have the truck back Friday, that's great as we were leaving on Sunday to drive home.

Friday rolls around and I get a call telling me my trucks done, but as the technician was doing a test drive it blew up again, this time the lower end of the motor. I was then told it could be 2 weeks to a month before they could get the repairs done, as I now needed a new motor, which by the way wasn't new, it was a remanufactured motor, which from looking on line, people are having these motors go after they have been replaced, because they are using the same crap parts. So now it's late afternoon Friday, no worries we will drive the rental home as we were told that GM was covering rental. Come to find out, the rental we had was from a franchise store, so it couldn't be driven more than x miles from the rental store, And had to be returned to the same place we picked it up at.

So now, I'm left with the task of finding another vehicle to drive 1000 miles back home, and I need it ASAP as we were leaving in 2 days. Of course no rental company in the area had anything that I could fit my family and all our luggage in. Luckily I was able to find an enterprise about 40 minutes away that had another van. So now it's Saturday morning, mind you we've already lost basically 3 days of our vacation, and now I have to drive with my wife 45 minutes to pick up another van,.then drive another 25 minutes to return the original van to the franchise store, then drive a half hour back to our room.

So another half of a day wasted. We drove home, I returned the van and paid out of pocket for some of the rental, as I was told I'd be reimbursed. I submitted the receipt from the local Enterprise, with a statement from my bank showing that I was actually charged and my GM care representative Rhajah, whom 2 of the times I talked with her had what sounded like kids running around in the background, said I wouldn't be getting reimbursed for the payment, she kept telling me the dealership had paid for the rental, even after I emailed her the receipt and bank statement showing I paid. Luckily I had a vehicle at home that my wife could drive so I didn't have to keep paying for the rental, since I never got reimbursed.

The truck went into the shop on 3-18-2024 and we did not receive it back until 4-5-2024. Which I had to take the day off work to be here to receive it. I was told GM may cover part of may payment as I didn't have use the truck for 20 days, ( 2 before we could get it in and 18 waiting for the repair and delivery) surprise, that didn't happen either. Not to mention the first thing I did when they delivered the truck was check the oil and it was almost 2 quarts low.

I also asked about receiving an extended warranty on the motor as this is a known issue with these motors, I was told that the new motor had the remainder of the original warranty and unlimited miles. Totally unacceptable, I then had a supervisor and another care rep leave me voice mails saying that it may be possible to get an extended warranty. Rhajah told me there was no way that could happen and she could offer me 10,000 GM points, LMAO!! That what, less than $50.

I told her that was unacceptable and wanted to speak to a supervisor, which left me a voicemail saying to contact Rhajah, ??? That's the last I have heard from anyone. This is totally unacceptable. $84,000 vehicle and we were told to shove it, and this isn't the only issue we've had, it's been in several times because we've had water running out of the lower driver's side dash after it's rained.

I have video of this, and pictures, first time I took it in they said it was clogged sunroof drains and it was fixed. Nope, next time it rained it leaked again, this time we had water dripping from the control panel ( where the OnStar buttons are ) and below the dash again on the driver's side. Again, had pics, the service person actually tried to tell me that the floor was soaked because our mat was cracked, which was funny because I had purchased the the heavy duty Mat's from their dealership about 3 weeks prior, they replaced the mat, couldn't find any issues or leaks, ( they did however break a piece of trim and leave greasy hand and fingers prints all over our light leather seats and light headliner, which when I brought it up they told me how to clean it, I'm not even making that up!!. Of course it was still leaking, so I took it to a different dealership, they told me there was stuff clogged in one drain and the other was kinked, they had the vehicle for a week as they had to remove the carpet to let it dry out as it was soaked, almost to the second row.

So that tells me that the first dealership did nothing, if this dealership had to fix a kink and remove a clog, how did the first dealership not find that?? After that repair it has yet to leak again, but I'm concerned because water was leaking into the headliner and behind the dash. So now I'm worried about corrosion behind the dash and hopefully it hasn't gotten to any of the electronics. This again is a known issue with These vehicles, there is a TSB for it, for bad welds and kinked drain lines.

So again how is it that my $84,000 Yukon Denali is still being produced with these bad lifters and bearings and why do even the 2024s have leaking sunroofs and recalls on the 6.2 motor. So GM, I missed almost 4 days of my vacation and adding the time it's been in the shop for leaks to the 3 weeks it was down for the motor, that over a month without this vehicle. Your customer service has been horrible, I will say the people at Hilton Head GMC were great, but once I had to deal with GM customer service my experience has been lackluster. Having to pay my payment on a vehicle I didn't have is unacceptable, a refurbished motor, unacceptable, not extending the warranty on a motor that will most likely have the same issue again, unacceptable, not being reimbursed for the rental, unacceptable.

And I can only pray that I don't have issues from the water leaking from the dash.

I will go out of my way to tell everyone I know about this, and never buy it recommend another GM vehicle because of this. If someone pays $84,000 for a vehicle they shouldn't have to worry about quality, I understand things happen, but GM knows these motors are crap and they know about the water leaks, yet they keep selling these vehicles to people, all the while knowing about these issues

I am writing to express my deep frustration and disappointment with the handling of a recall issue on my Chevrolet Express bus, which has now extended over the past two and a half years. I have been in contact with Cherish from the General Motors Chevrolet department regarding recalls, but my experience has been extremely unsatisfactory.

Cherish has been remarkably uncooperative, and it seems as though she is intentionally making the process more difficult than necessary. My vehicle has been converted to run on natural gas (CNG), and none of the Chevrolet dealerships I have contacted have certified CNG mechanics capable of servicing my vehicle. Despite taking my bus to several Chevrolet dealerships, I was repeatedly informed that they do not have the necessary expertise to handle CNG vehicles. During my last conversation with Cherish, she stated that she was unsure if a third party could perform the recalls and insisted that they must be completed at a Chevrolet dealership.

However, my own research revealed that there are certified mechanics who can handle both General Motors and CNG recalls. I found an excellent CNG mechanic, Mr. Wayne at WJ Daytech in Fairview, who is prepared to fix the recalls. Unfortunately, we are still waiting for approval from General Motors to cover the expenses for these recalls.

This situation poses a major safety hazard as it involves two safety recalls. I am currently risking my life and the possibility of severe engine damage. As a result, I have chosen to keep my vehicle parked until Mr. Wayne can address the recalls.

I am particularly shocked and disheartened that General Motors, specifically Cherish and her manager Sarah, have refused to cooperate. They insist that the recalls cannot be performed outside of a Chevrolet service center, which I believe to be untrue since another Chevrolet Express owner recently had her recalls fixed by WJ Daytech, who is GM certified. Given the lack of cooperation from Cherish and her manager, I plan to cover the recall expenses myself and seek legal recourse to have the costs reimbursed. It is unacceptable and unprofessional for a corporation like General Motors to delay addressing a nationally recognized recall on a GMC Express bus, especially one that has been converted to CNG.

I understand that Mary T. Barra is the CEO of GM, and I have prepared letters to anyone who might assist me in resolving this issue. I have filed several complaints about Cherish and Sarah, but I am continually redirected back to them as they are the only case managers in California. This treatment is an abuse of power and deeply unfortunate.

I urge you to address this matter promptly and ensure that my vehicle's recalls are handled without further delay. Sincerely, Victoria Mia Rutherford

I purchased a Chevrolet Equinox in March of this year and was told that if I financed through GM they would take $900 off (didn't happen). I went here because my job offers a discount with GM (still didn't get a discount).

Being that my truck was in the shop and I needed another vehicle I went ahead with the purchase. I was offered and accepted gap insurance and two others (Osi and Vehicle protection which i declined). I was told to sign a blank pad in which the financial manager Amanda, explained it as being gap insurance. Looking at my contract a few weeks later I noticed that the two I declined were added and my initials were on each.

So I decided to cancel the gap as well (3 in total). I have been calling Amanda every week to cancel for almost four months. I spoke to who I was told was over Amanda (Gabe) informing him of the situation and he assured me he would get with Amanda and he would make sure its canceled. Being that the amount had not changed on my account meant it was still not canceled.

So I continued to call. With each call I'm told it's been canceled and I'd get an email confirmation or they're not in or no answer at all. I called the general manager James, who instructed the receptionist to take a message (with the reason for the call and name and number) and he'd call back. Still haven't heard from them.

I was told by someone that this is a tactic they use to prolong the cancelation until its too late and after a period of time they get paid and I'm stuck with things I didn't ask for and wanted canceled. I would like more honesty with situations dealing with people money.

I've purchased several vehicles and never encountered a situation as this. I would like for the items added to be taken off as promised.

I purchased a Chevrolet Equinox in March of 2024. Was told to sign a blank screen while I was told that it was gap insurance but a few weeks later I noticed it was for two other insurances that I didn't know about.

I called to cancel and was told they canceled it by Amanda and Gabe. Only to find out it's not because it's not showing on my account. I've called just about every week and was lied to because I still haven't gotten confirmation of the cancelation. I found out that this is what these companies do in order to get paid.

They prolong the cancelation until you're stuck with it. I purchased this car because my job offers discounts which I didn't get.

Never again will I choose or recommend Chevrolet. Worst purchase ever.

I need to speak to someone ASAP. I purchased a 2024 Chevrolet Trax May 2024 from Jefferson Chevrolet in Detroit, Michigan.

I have yet been able to enjoy the vehicle with 8 miles on it because it has been in the repair shop. The engine light appeared instantly, and the dealership stated it was in "transport mode". After removal of this mode the light continued to illuminate. The repair shop is stating Chevrolet is aware, and they need to replace the oil pump.

How is this possible on a car with 8 miles? It has been over a week waiting on the part to arrive. This is unacceptable. As the daughter of a GM retiree, I understand the importance of Chevrolet quality, as I have owned.

Chevy since my 1986 Chevette. I need to speak to someone ASAP about this LEMON, have recently purchased. I am now responsible for financial payment June 27th on a car I have yet to drive. In addition, that I will NOT feel safe driving after this.

I would like this matter resolved immediately. I wish I could give zero stars.

Hi,

I have been a GM owner for 53 years and primarily a Chevrolet owner. I still have a 1940 Chevy with 36k on it. I dreamt, as my dad did as well, to work for a dealer. I got that opportunity for 38 years.

I am reaching out because I believe that all car auto makers have lost their way and are just trying to outdo each other. I believe this will lead to a downfall and they will continue to struggle. A similar situation happened with Lee Iacocca, a very logical man who temporarily helped Chrysler. Then everyone rushed to beat them.

During my work as a consultant at a GM dealership for 38 years, I learned what customers care about and expect from their beloved vehicles. This never changed for the 38 years I was in my position. If only I had any corporate influence of any kind, I would listen and ask questions. If it's possible and you're interested, we could talk. I have too much experience to put in a single sentence.

The world is changing every day and not one person at the top of the pyramid can fix the problems. To make big positive changes, a corporation or business needs people who live and work like the ones that use their products or at least consult with them. This is because by the time corporate people get to the top, they have lost touch. Yes, there are a few smart ones who are not just book smart, but also hard knocks smart. Then, with the aid of a group of people with experience in many different areas, they can pull ahead of their competitors and do great things.

I am not a college graduate. But I am constantly consulted by people every day for my advice, and most, around 90%, have college degrees with half having Masters, law, or engineering degrees. I am a patent owner and the father of two daughters: a corporate lawyer and a construction engineer.

I am saying all of this because I care about our country, jobs, and keeping products affordable and safe. More importantly, I care about keeping consumers engaged, excited, and proud of what they spend their hard-earned cash on, thus encouraging repeat purchases. You should realize that it costs 10-100 times more money to acquire new customers than to retain existing ones.

Sorry if I am not as book-smart as you, but I hope you at least listen to some of this. Maybe it will reach someone who cares to reach out to me. I expect a reply like, 'Thank you, Mr. Slaughter, for your input, we appreciate it.'

If I were in your position, I would at least pass my information around. More heads are much better than one. Try running a company with one computer. Maybe the CEO might see this!

Daryl Slaughter

618-797-****

I bought a 2021 Chevy Tahoe from Miami Lakes Auto Mall and was given 1 key. After several request for a second key check the sale associate disregarded my request.

He wanted us to go out of chevy dealership to get a key made privately. This salesperson was very short during the entire transaction on May 14, 2024. He was more about making the sale than satisfying my request. The Tahoe was shipped, and I ordered a new key Fab and trying to get it coded but got VTD theft message.

I'm inquiring for the code if possible for 2021 Chevy Tahoe VIN#MR267425 to get the Fab coded. Please help Mrs.

Webster contact in fpwebster@***.com through email or 954-593-**** cellphone. Please help

To Whom It May Concern,

I am sending this message as a two-part complaint. The first part is regarding the blatant disrespect from the service department at Baker GMC (Charleston, SC). The second part is related to the reliability of the GMC Denali I purchased.

On Saturday, August 10th, my check engine light came on in my truck, so I immediately called Baker GMC and made an appointment to drop my truck off. The earliest appointment they had was August 15th, so I accepted the appointment. I was told I could continue to drive the truck unless the check engine light started flashing. While dropping my truck off on the 15th, I told my advisor I could not afford to be without my vehicle all weekend as I had appointments, the truck was my only mode of transportation. My advisor said he understood and would call me and schedule a ride from my office as soon as the mechanic looked at my truck. The day went on, no call from my advisor, so I called the service department several times, left messages, called the dealership directly, requested they find my advisor, no response. I was stranded at my office, without a ride home (I contacted a ride-share company to receive a ride home). The following morning, I called the service department again, left another message, no response from my advisor. Finally, mid-day on the 16th, my advisor called me, stated the service department was too backed-up - they would not have the opportunity to look at my truck until the week of August 19th (would not give me a day). I reminded him of our conversation (I needed my truck over the weekend for appointments) - and he said, 'I didn't know the mechanic would not look at your truck this week'. I told him he should have followed up on the 15th, I could have collected my truck, rescheduled the appointment when convenient for the mechanic. I also told my advisor I needed to come get my truck, he said 'that is not possible, your truck is checked into our system, so it needs to stay here' (didn't realize I could not have a vehicle I was paying for). I asked for a loaner car. My advisor said 'you are not a priority, your truck has passed the 3/36 warranty offered by GM (I purchased an extended warranty). So we're clear, I was told I am not a priority.

I ended the call with him, drafted an email to the leadership team at the dealership, just to explain what happened. No one responded, so I am stuck without a vehicle, missing pre-scheduled appointments until who knows when.

Onto the second part, the vehicle reliability. I purchased the truck during the supply chain shortage. Yes, probably a dumb move on my part, but I was ready for a 'nice reliable vehicle'. I wanted a Denali, GM bragged about the truck, the appearance was great - and the luxury part of the vehicle was just what I wanted. I tried to buy new, the trucks were not available because of supply chain constraints. I monitored the Charleston area, finally finding a used Denali (2019), low miles, from a GM dealer, the vehicle was checked over, 'GM certified' according to the dealership. I knew the 3/36 warranty would end soon, lots of electronics on the truck, so I purchased an extended warranty (the dealership suggested this was a good idea). I had the truck in my possession maybe two weeks before the first issue (passenger side running boards). I invite you to look up the history to see how many times I took the truck in to fix the running board issue (too many to count). Additionally, before the first service on the truck, the oil cooler line faulted while driving down the interstate, resulting in a blown engine (this was my first bad experience with Baker GM). Sure, my engine was replaced at no cost; however, I was stranded for days without transportation (and why would an engine have an oil cooler line failure with less than 30K miles?). I have had numerous issues with the tires (not really related to the fault of GM, just issues with repairs at Baker), and now, issues with TPS and the check engine light.

Let's be honest here, when you compare the cost of the vehicle, compared to the number of issues I have had (in a short amount of time), while factoring in the lack of respect and concern from GM service, how can you as a company back your vehicles?

I will also reach out to the executive team at GM if this is not addressed.

Text: Don1GCPYFEL3NZ138048. I haven't even had my truck for 2 years, and it's been in the shop for two weeks.

I created a claim and have not heard back from my claim handler with no updates. I've had to spend out of pocket for a rental because there were no loaner vehicles available! I get a small SUV with no option for a truck!! I need a truck.

Upon further research, they have been having the same issue with these motors since 2019. GM is going to replace the motor, and it's expected to take months due to back-order issues! This is absurd!

I traded in my 2015 GMC Sierra and had 36k in equity in it! And now, this vehicle has depreciated and I've actually lost more than I gained, as well as my confidence that this next motor will likely fail the same way!

Hello. My name is Sayyora Nazarova, I am an American citizen, I came from Uzbekistan (Tashkent).

I would really like you to help me sort out a situation.
I have a daughter in Tashkent. Umida Annazarova, she is divorced and has 4 children. Children need to be taken to school and shopping. In order to somehow help her, I saved up money and we decided to buy a car from UzAvto Motors in Tashkent, Chevrolet-Onix.

We bought it on May 13, 2023, and a month and a half later, on July 1, 2023, it burned down. My daughter immediately informed the company, to which she was told that they needed the results of an electrical wiring and firefighter inspection. There were independent experts. The examination showed that the fire occurred as a result of the electrical wiring of the machine.

When everything was prepared, we sent it to UzAvto Motors. But the company's management ignored it. They said it was not their fault and they did not bear any responsibility. My daughter received a lot of stress, and because of this she is still sick.

We hired a good lawyer, he prepared all the documentation and officially sent it to the company. And despite the expert opinion (twice), the company denies its guilt. Now a lawyer, he filed a lawsuit. But we were told that it was useless to fight them.

I would really like you to respond to this situation and help. Sincerely, Sayyora Nazarova.

I have had two separate incidents of failed AFM lifters on my 2018 Chevy 5.3L 1500 (Gen V engine). These lifters have been failing for many years and we customers are having to bear the cost of repairing or replacing the entire engine with a non-dod/afm engine to make it reliable.

At 61,000 miles, these issues are occurring; this is the first and last GM product I will own. I will warn others of these constant issues with lifters on these trucks. If I had done my research beforehand, I would not have purchased this truck with the known lifter problems. Honestly, it is sad that you cannot get 100,000 miles out of this engine without any issues.

That is not even a lot of miles in my opinion. I have had Toyotas with over 200K and no issues other than the alternator.

To whom, I purchased a 2022 Chevy Silverado 2 years ago. I depend on my truck for work being I work in the field.

In the last 2 years, my truck has been in the shop(Matt Bowers Chevrolet) in Slidell La. 4 times which has resulted In them keeping my truck for 3 to 4 weeks. 3 times for lifter and camshaft failure and 1 time for a A/C compressor failure.As of right now my truck has been at the dealership for going on 3 weeks for a cam and lifter failure once again. My concern is we have very humid and rainy conditions here.

My truck is sitting outside with the engine in my truck torn down to a short block waiting on parts. Im sure the cylinder walls are starting to rust by now. Ive always been a Chevy guy but this truck has left a very bad taste in my mouth for GM products. When will this lifter issue be resolved being this is the 3rd time its happened.

If GM is aware of these issues why does it take 2 or 3 weeks to get parts. Not to mention I have to either rent a vehicle or borrow a vehicle to go to work while my 50,000 truck sits at the dealership?

The dealership does all my oil changes and now the factory warranty is up and I have to come out of pocket 700.00 to get my truck back cause extended warranty doesnt cover all of the repair. Any info on this issue being resolved would be greatly appreciated.

Regards,

A Very unhappy customer

Patrick Hudson

985-707-****

To whom it may concern,

GM/Chevrolet

I am writing to you in regard to my 2022 Chevrolet Malibu. Prior to an appointment I had to install tires, I wanted to be able to put my car into valet mode so that my work laptop (I work in accounting) could be placed in my trunk and known to stay safe during the appointment without having to carry it around.

As I was testing this feature out prior to the appointment, I put my car into valet mode, chose a very simple code 0000 for testing purposes only.

It asked me to confirm this code and I entered once again 0000.

My car was successfully placed into valet mode, my infotainment screen indicated this, and my FOB will not open my trunk. Once I had confirmed this test has successful, I went to take my car out of valet mode, and it tells me that 0000 is not the correct code. This is the code that I literally entered and confirmed 1 minute prior.

In looking on the internet, there is no way to reset this, when I contacted the dealer they were gracious enough to make me an appointment for Thursday, July 25, 2024 to connect to my car to the computer and wipe this out. This is going to cost me over $100.

The ability to put my car into valet mode is to help my peace of mind.

Now having to pay over $100 to get it out of valet mode, I absolutely have zero piece of mind. The fact that this was created without a way or a default code for me to get it out, is an absolute setup for the dealership to obtain money from me when there's really nothing wrong with my car.

I previously had a 2011 Ford Fusion, which have the keypad on the door to set a combination to unlock or lock the car. In that car, near the brake pedal, it showed the default code. So no matter what I set my code to on the door or if the car was purchased used, the owner could reset the code or use the default code.

I previously had purchased a brand new 2000 Chevrolet Malibu - when I thought I had lost both of my keys, they were able to look up my VIN number and create keys based on the information they had on that car.

All I had to pay for were the keys.

For this car, at the very least, they should be able to pull up my VIN number and give me a code that would unlock me, knowing that I'm the owner of this car (I have had it in the shop there before for a recall).

I am 100% not okay with having to pay over $100 for a repair when there is absolutely nothing wrong with my car. I simply tested out a feature, that this car has integrated into it.

Please contact me immediately regarding this