Update by user Sep 12
Vehicle was fixed.
Original review posted by user Aug 13In March 2016 I purchased new a 2016 Chevy Tahoe from a dealership outside the city I live in. The reason I did not purchase from my local dealership is because I feel that they are in love with their vehicles there. They are so in love with the...
- Hard to find any right now
- Lack of quality on this expensive vehicle
Update by user Sep 15, 2017
I found a part number on my own, through a Toyota dealer, even though the Matrix didn't have a roof rack like the Vibe did. Strange.
Still, GM could do a better job of supporting owners of earlier models. I have always been a GM guy for most of my 60 years, but if they...
Update by user Feb 23, 2016
Thank you to Bertera Chevrolet (Palmer, Ma) for reaching out to me to help and fix my issue. Amazing customer service on their end, especially the manager . Truly appreciate their outstanding amount of time and consideration in helping me a achieve quality results.
Original review posted by user Feb 23, 2016Oil...
- Friendly staff on customer service
Resolved: General Motors in Oshawa, Ontario - Steering flat spotting,sticky
Update by user Aug 01, 2016
dealership said steering problem was covered by warranty and they replaced entire steering gear and re-aligned front wheels.
Original review posted by user Jan 28, 2016I have a 2012 Equinox 4 cyl. It has electric steering, 82000 km While driving at highway speed in a straight line a noticeable sticky spot occurs where it takes extra effort to move the steering wheel to make a correction. The extra effort required to correct the steering at highway speed is very annoying and tends to decay faith in the steering capabilities of the vehicle. Low speed driving requires more correction so the sticking is not as noticeable. What truth is there in the suggestion that computer feedback controls the steering response as well as steering wheel feel feedback to the operator ?
- I like the pickups and vans
Resolved: General Motors in Norristown, Pennsylvania - Carfagno Chevrolet, Plymouth Meeting, PA
- Customer service
Resolved: General Motors - Porter chevrolet newark de
Update by user Apr 04, 2015
Car is fixed and I am very satisfied with GM and Porter once again.
Original review posted by user Mar 05, 2015To whom it may concern, I am writing this letter in regards to my total dissapointment with Porter Chevrolet and Chevrolet in general. I took my car there as always with no problems to get a air bag recall fixed. My wife picked the car up and everything was good for a few days and the a air bag message light comes on. She once again returns the car and was told they cannot duplicate the problem and to come pick the car up. Once she leaves the dealership and gets home the light once again appears. Now we are getting close to the end of my extended warranty of 70,000 miles. She once again returns for a oil change and tire rotation and the air bag message and they have the car for two days. While the car is there I receive a phone call from Porter explaining to me that they have someone there that wants to purchase my car and that they could put me into a new 2015 traverse exactly like the one I have for the same payment or even less. I agreed to proceed to see what kind of deal I could get. I receive a phone call later that day and was told that they could put me in my new traverse for $450.00 per month and $9,000.00 down and they were going to do me a favor and pay off my wifes car for $14,000.00. This car is garage kept and has no dent, dings or scratches and I did my research and this is the price of a car that is in poor condition and has not properly serviced. I recently just put new brakes and tires and a new steering rack into this car. Myself and the salesmen went back and forth and I politly told him I will have my car fixed and be happy with that. I called Jim the Porter service Manager to check on the status of my vehicle and he told me that they have fixed it and had a technician out driving the vehicle to make sure there are no further problem and they were going to check again to make sure there are no more codes and they will call me in a couple of hours, While we were talking on the phone I was receiving another call from Porter Chevrolet. Once Jim and I hung up I played my message and it was a service advisor telling me that my car is done to come pick it up. If the car is out being test driven how can it be ready to be picked up? so I call my wife to let her know and we pick the car up and drive the 6 miles back to our house. My wife left Friday night 2-27-15 for New York about 2hrs after picking the car up and once she was on her way the air bag light comes on and now it will not go out. I cannot tell you how disappointed I this matter. I have owned Chevrolet trucks with getting new ones about every 3yrs since 1999 and finally convinced my wife to purchase a Chevrolet product after owning nothing but Hondas and Isuzu products. Her oponion is on the fence at this point and mine to affter the way this matter is being handled. This is not only a inconvenience but a total let down on the service and a major insult from the salesman. Please see pictures below documenting air bag light and mileage. Thank you, Dave Cole Superintendant Furness Electric 302-218-7171 - cell 302-392-3741 - office 302-392-3740 - fax email@example.com
- No customer support
- Service techs
Thank You for Your Submission
Your comment is successfully posted.