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Resolved
1.0
Details

Update by user Sep 12

Vehicle was fixed.

Original review posted by user Aug 13

In March 2016 I purchased new a 2016 Chevy Tahoe from a dealership outside the city I live in. The reason I did not purchase from my local dealership is because I feel that they are in love with their vehicles there. They are so in love with the...
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Review
#1622331 Review #1622331 is a subjective opinion of poster.
Pros
  • Hard to find any right now
Cons
  • Lack of quality on this expensive vehicle
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved

Update by user Sep 15, 2017

I found a part number on my own, through a Toyota dealer, even though the Matrix didn't have a roof rack like the Vibe did. Strange.

Still, GM could do a better job of supporting owners of earlier models. I have always been a GM guy for most of my 60 years, but if they...

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Review
#1098622 Review #1098622 is a subjective opinion of poster.
Reason of review
can't locate part number for attaching hardware
Preferred solution
Let the company propose a solution
Resolved
1.7
Details

Update by user Feb 23, 2016

Thank you to Bertera Chevrolet (Palmer, Ma) for reaching out to me to help and fix my issue. Amazing customer service on their end, especially the manager . Truly appreciate their outstanding amount of time and consideration in helping me a achieve quality results.

Original review posted by user Feb 23, 2016

Oil...
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Review
#795858 Review #795858 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Resolved
5.0
Details
I own a 2011 Silverado along with 4 other gm vehicles I purchased new over last 14 years. Truck broke down on way to work last week. Left it on side of road as engine power wouldn't propel me any faster that 25-30mph. Came back at end of day with a scanner to read...
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1 comment
R2fish
#1111664

Commenting ony own review to advise that I gave 5 stars where I feel it is deserved, bit I gave ZERO stars in the two categories that mattered that were customer service and/or problem resolution related. Those don't register! So understand despite 5 stars in some areas, I am one paused off consumer!

Review
#789862 Review #789862 is a subjective opinion of poster.
Pros
  • Friendly staff on customer service
Reason of review
Blind enforcement of Company policy. No local common sense allowed.
Resolved

Resolved: General Motors in Oshawa, Ontario - Steering flat spotting,sticky

3.0
Details

Update by user Aug 01, 2016

dealership said steering problem was covered by warranty and they replaced entire steering gear and re-aligned front wheels.

Original review posted by user Jan 28, 2016

I have a 2012 Equinox 4 cyl. It has electric steering, 82000 km While driving at highway speed in a straight line a noticeable sticky spot occurs where it takes extra effort to move the steering wheel to make a correction. The extra effort required to correct the steering at highway speed is very annoying and tends to decay faith in the steering capabilities of the vehicle. Low speed driving requires more correction so the sticking is not as noticeable. What truth is there in the suggestion that computer feedback controls the steering response as well as steering wheel feel feedback to the operator ?
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2 comments
Anonymous
#1128697

The dealership said there was an issue with the steering , they checked and replaced the complete electric steering unit.

stratomaestro
#1103930

there is a special coverage on the steering for the condition you are describing..contact your local dealer , if that does not work contact GM at the number in your owners manual.

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Review
#779618 Review #779618 is a subjective opinion of poster.
Pros
  • I like the pickups and vans
  • Dealership
  • Salesman
Reason of review
Bad quality
Tags
  • steering
  • Electric Steering
  • 4 Cylinder
  • Sticking
Resolved

Resolved: General Motors in Norristown, Pennsylvania - Carfagno Chevrolet, Plymouth Meeting, PA

2.7
Details
I took my car in for service on 3/20/15 and I dealt with Zanfra (dark hair) and I have never felt so uncomfortable. I need a shuttle ride and she made it seem like it was such a big ordeal. If it was such a big ordeal they should not offer a shuttle. She gave me such attitude and there is no team work. She has such a bad attitude and her language and how she talks about other customers in front of other customers is not a good business practice to have someone with such an attitude working with customers. I have never been someone where, where an employee was talking about customers like that. She also complained how Joe lets everyone do what they want and maybe he needs to work out here an deal with these customers. The shuttle drive was very nice and made me feel welcome and when I was leaving a lady with blonde hair said if I ever need anything to call her. I bought my car here and bring it in for service and never experience what I experienced. I will now find another dealership to have my car service. VERY POOR SERVICE!!!
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Review
#611278 Review #611278 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Resolved

Resolved: General Motors - Porter chevrolet newark de

2.0
Details

Update by user Apr 04, 2015

Car is fixed and I am very satisfied with GM and Porter once again.

Original review posted by user Mar 05, 2015

To whom it may concern, I am writing this letter in regards to my total dissapointment with Porter Chevrolet and Chevrolet in general. I took my car there as always with no problems to get a air bag recall fixed. My wife picked the car up and everything was good for a few days and the a air bag message light comes on. She once again returns the car and was told they cannot duplicate the problem and to come pick the car up. Once she leaves the dealership and gets home the light once again appears. Now we are getting close to the end of my extended warranty of 70,000 miles. She once again returns for a oil change and tire rotation and the air bag message and they have the car for two days. While the car is there I receive a phone call from Porter explaining to me that they have someone there that wants to purchase my car and that they could put me into a new 2015 traverse exactly like the one I have for the same payment or even less. I agreed to proceed to see what kind of deal I could get. I receive a phone call later that day and was told that they could put me in my new traverse for $450.00 per month and $9,000.00 down and they were going to do me a favor and pay off my wifes car for $14,000.00. This car is garage kept and has no dent, dings or scratches and I did my research and this is the price of a car that is in poor condition and has not properly serviced. I recently just put new brakes and tires and a new steering rack into this car. Myself and the salesmen went back and forth and I politly told him I will have my car fixed and be happy with that. I called Jim the Porter service Manager to check on the status of my vehicle and he told me that they have fixed it and had a technician out driving the vehicle to make sure there are no further problem and they were going to check again to make sure there are no more codes and they will call me in a couple of hours, While we were talking on the phone I was receiving another call from Porter Chevrolet. Once Jim and I hung up I played my message and it was a service advisor telling me that my car is done to come pick it up. If the car is out being test driven how can it be ready to be picked up? so I call my wife to let her know and we pick the car up and drive the 6 miles back to our house. My wife left Friday night 2-27-15 for New York about 2hrs after picking the car up and once she was on her way the air bag light comes on and now it will not go out. I cannot tell you how disappointed I this matter. I have owned Chevrolet trucks with getting new ones about every 3yrs since 1999 and finally convinced my wife to purchase a Chevrolet product after owning nothing but Hondas and Isuzu products. Her oponion is on the fence at this point and mine to affter the way this matter is being handled. This is not only a inconvenience but a total let down on the service and a major insult from the salesman. Please see pictures below documenting air bag light and mileage. Thank you, Dave Cole Superintendant Furness Electric 302-218-7171 - cell 302-392-3741 - office 302-392-3740 - fax dcole@furnesselectric.com
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Review
#603909 Review #603909 is a subjective opinion of poster.
Cons
  • No customer support
  • Lemon
  • Service techs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact General Motors Customer Service

Mailing Address:
General Motors
P.O. Box 33170 300 Renaissance Center
Detroit, MI 48232-5170
USA
Phone:
(866) 790-5600
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