On Thursday, the 20th January, I phoned in and booked my car in for a service, the lady who attended to my request ( who's name I did not get), made the booking for Monday the 24th and at the time asked me which service it would be needing, and I told her that it was the 75 000 km service , which I believe to be quite a major service, and my vehicle's mileage is currently on 77 000.
SHe then asked if there was anything else I wanted done, and I asked her to please make a note that the badge on the front was missing as well as the left front wheel trim.
I have taken a day off work, for convenience sake, and Tracy at the service desk, received my vehicile. Knowing that the cam belt service would be a higher cost than normal.
I asked her to please call me with quotations for the extra before they go ahead with it, as I am trying working within a budget.
At around 14h00 this afternoon, she did call me with the quotations, and before the end of the phone call I was informed that the service was in fact never booked, and that none of the work had as yet been done. She said that they would not be able to finish the work before the end of the day.
I am now infuritated, as I now have to lose another day of work. Please appreciate that I dont work in an office, but use my car to service clients, and therfore without a vehicle, I cannot work.
I have had several dealings with Executive Auto that leave me dissatisfied, and irrate...!!! And I believe that I am within my right to insist on a form of compensation for the loss of business.